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February 2024 by Shemgem
The girl in T mobile was so rude and not helpful at all. My husband told her he couldn’t take any pictures and asked what could he do to get more room on his phone this heffa said delete all your photos! For real? Please quit your job if you don’t like working there. It took everything in me not to curse her out. She definitely didn’t want to help us with anything. I just want the world to know don’t go to this store shop somewhere else for T-mobile!
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February 2024 by Eric Allen
In an age of nearly non-existent customer service, it is refreshing to come across those people that can change your perspective. Jackie at Verizon helped us with an incredibly difficult account issue and she did so with speed, accuracy, and kindness! We can’t thank her enough for for her support and hope this reaches those people that can recognize what an outstanding addition to the organization she truly is!
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January 2024 by Rad Milton
They have been able to help me every time I've been in there when trying to figure out new phone
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December 2023 by Tyler Whitlow
I had the pleasure of working with Erik at the T-Mobile store in Arrowhead Towne Center, and I can confidently say that he is the greatest customer service representative I've ever encountered. Erik's exceptional service, product knowledge, and witty humor combine to create an outstanding customer experience.Erik's friendly and welcoming demeanor immediately put me at ease. He took the time to listen to my needs and preferences, ensuring that I got the perfect product and plan tailored to my requirements. His in-depth knowledge of T-Mobile's offerings and the latest tech trends was truly impressive, and he was able to answer all of my questions with ease.What sets Erik apart is his sense of humor. He made the entire process not only informative but also incredibly enjoyable. His witty remarks and lighthearted banter added a personal touch to my visit, making it a memorable and fun experience.I left the T-Mobile store feeling not only satisfied with my new purchase but also grateful for having met Erik. He is a true asset to the team and exemplifies what exceptional customer service should be. I highly recommend visiting the Arrowhead Towne Center T-Mobile store and asking for Erik's assistance. He's the reason I'm leaving this 5-star review, and he truly deserves it! Thanks, Erik, for going above and beyond to make my visit outstanding.
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December 2023 by Chris McCabe
Came in to do an upgrade on my wife's phone and it went really smooth.Five stars to Cory for helping me out, cause even though it was super busy, I was in and out. I'll definitely come back to this location in the future based on his help and the overall experience. ??
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December 2023 by ABBEY JUAREZ-BURKE
The costumer service is excellent. The staff goes above and beyond for their costumers. The staff member Joshua had went above and beyond for my mom who was in a stalker like situation and he did way more then he had too, to keep her at peace.
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December 2023 by Ashley Medina
My husband and I went into T Mobile store hoping to get our phones fixed after having a complete mess up with AT&T and switching back to T Mobile. Erik was very kind &helpful. He fixed the mess with both of our phones and we will never switch back to At&T again. Thank you Erik!
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October 2023 by Kevin Roberts
Everyone was so helpful and kind. I would highly recommend them. Thank you guys for your help and patience.
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September 2023 by barry bodewin
Brandon G is one of the best employees! He took time with us to take care of several issues we had!!! Thank you Brandon!!!!
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September 2023 by Mark J.
INTERNET SERVICE FAILURE - This company has failed me completely. I've been using this company for over a year. At this time My new 4K OLED TV frequently runs at 480p, all blurry with frequent stoppages. Now when I call them they say they are just completing repairs and it will be up to my normal speeds within the day. I'm getting 4 to 6 Mbps. They've obviously outsold their capacity, and they obviously don't care. Right now there are no good internet services in Phoenix. So I'm stuck. Just as soon as there is one I'll end all services with this company, including my phone. I hate liars.
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August 2023 by Mark Pickett
Jackie at Arrowhead Mall!! Go see her if you want great help for your phone! A very genuine kind smart helpful young woman wow!! Great service from her thank you Jackie!!!
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June 2023 by As As
Thank you, Josh, for trying so patiently and persistently to try to get "find my phone" turned off on my iphone so I could trade it in for a new android as I am not satisfied with my iphone. I prefer android. I'm still trying to get that turned off to no avail. I'll be back to purchase from you in the future, for sure, even without the trade in. Thank you again.
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May 2023 by spartan amacher
They took money I didn’t authorize. I tried to strayed up what was wrong on the phone and at the store. Nothing.
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April 2023 by Jazzy Lopez
I’ve had sprint for YEARS!! Ever since it moved to T-Mobile I’ve had issues either with the service, phone or customer service. I recently bought new phones for myself and my kids. (3) iPhone 14. I got the iPhone 14 pro. I have had issues with this phone since day one. The battery was draining super fast… faster than all my other iPhones and I use it for the same things I’ve use the others. Then it started not working in areas I use to use my phone before. Like my gym now I can’t listen to music while I workout! Then I had a few phone calls and no one was able to hear me. (I could hear them tho) I went in to the T-Mobile in Peoria (happy valley and pleasant something) was there for an hour or so. They weren’t able to swing the phone because they couldn’t not find my transaction. Although the guy printed out the receipt of me purchasing it 12 days ago. (Still in the 14 day return exchange policy) so he said go back to Scottsdale to the store I got it from. I wasn’t gonna drive 40 min away to get a new phone so he suggested Apple inside arrowhead mall. Got there waited 55mins and some. For them to tell me that yes the button left speaker wasn’t working. They could fix it but it was gonna take 3hrs so he said I could go to T-Mobile inside the mall so they can change it for me so I wouldn’t have to wait till 8pm and they close at 9pm my phone wouldn’t be activated on time. Got to T-Mobile and Cory and another young man that was overhearing our conversation said that the phone was fine after he did whatever changes or fixes. We tried the phone speaker sounded better. I did mention to them I didn’t want to leave and have issues with it if I leave. They seemed to have a problem to switch the phone for me when I mention after all the APPLE said there was an issue with the left speaker. So I left used my phone to make sure it worked. I did FaceTime and guess what???? THEY CANT HEAR ME!!!!!!!! So I called T-Mobile at arrowhead spoke to the guy that was next to Cory when I went in and his excuse was you can’t both speak at the same time on FaceTime with this new iPhone 14 that happens to my wife and me. Or if the phone gets any background noise it’ll think your talking. That’s all BS the phone was working fine and it stopped out of nowhere. Been trying to get help from 2 different T-Mobile stores and Apple Store since 1pm and it’s 7pm now and no one did nothing to help a T-Mobile customer. I know all phone companies have issues. But I would highly recommend any other phone company NOT T-MOBILE!!! They don’t care about you nor your problems. Now to look a another company and transfer all my phones AGAIN!
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February 2023 by Jennifer
Miranda is awesome and such a kind person. I was thankful she helped me.
