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January 2024 by Justin Armstrong
I did not, there were multiple complications. The U-Haul center stated I had to have the truck returned the same day at 11:30pm when I rented it at 1:30pm. I contacted the customer service line stating I would not have the rental returned at 11:30pm. I explained I thought policy was that I could have the truck for a 24hr period. I then called and explained I would have the truck returned the following day around 3:30pm. Upon returning the rental I apologized for be 2 hrs late. I was told that I was supposed to have the truck back at 11:30pm the previous day. I was told I would be charged a full day for having the rental up until 11:30pm, then an additional day for having the truck up until the 24hr mark, and then a 3rd day for the 2hrs after the 24hr period. I had to debate with the manager in order for him to only charge me 2 days. I believe I should have only been charged for one day, especially with having been mislead. I would not recommend this location at all.
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January 2024 by Meesha
It fast, quick, and they had great customer service!
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December 2023 by Jae BYRD Vieira
Terrible service, cannot call them. You select #2 and the phone hangs up on you!! So frustrating. Fix your phones, please.
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November 2023 by lori marsik
Robert Riggs did not respond to a message sent to him by uhaul stating that I desperately needed 2- hand dolly and 1-fridge dolly. I had to drive there to check and Robert Riggs was standing around. He said nothing available and I asked him him why he didn't answer the message and he just looked at me, so I said thanks for for returning the message and walked away since I was already 1.5 hours into looking for dollies. I reserved reserved at my truck rental time but when I got there they said we don't have any. GREAT!!!. Made my move impossible. That's why they sell cheapo ones for $79! They force you too buy one
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October 2023 by Vera Briscoe
Thank you for helping my move a lot easier!
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June 2023 by Kiki Peña (Kiara Gissel)
We left in my vehicle to get a couple extra items from home before going to our storage to load the truck. We locked the vehicle, including the back, because we had put some items from our car to the truck. When we returned, the back door of our rented truck was open and all items we had loaded into the truck were outside on the rocks. Someone had opened our truck without our permission when we had already had the keys and were officually renting the truck. I told the person who inspected the vehicle when I returned the truck and she just shrugged it off because it happened when she wasn't there. She didn't seem to care that our stuff could have been stolen because an employee opened the truck and took our stuff out when it was already rented to us. And she was no help when I asked if she could check cameras.
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May 2023 by Pip Parra
The 1 start reviews scared me but good thing I went with my gut. I had an awesome experience and lovely young lady front desk and guy loading up my trailer went really well on sunday morning. I'm happy that the experience was positive and fast. Who ever is managing now has done a great job. Thank you guys. **Rented a 5x9 utility trailer**
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February 2023 by Dee James
Thank you Amanda for your help. My experience was a fabulous one!
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June 2022 by jaime molina
Showed up in the morning to pick up a uhaul june 1,2022 and i was trying to park my truck with a 12 ft trailer so i can get my rental and instead of the employee saying good morning can you please park along the side he yells at us saying you need to move now and get out in a rude manner. I told him lower your voice and learn how to talk to your customers. He proceeded to tell me to get out. Last i checked because of is he gets a check. I don’t recommend this location .so sad robert riggs was his name. If you aren't happy with your iob its time to quit.
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March 2022 by L Cruz
The employee that assisted me told me there were no reservations before I even had a chance to open my mouth. The website had said there were trucks available at this location but he insisted there were none. I went back to my car and called another location which then directed me back to the location I was at saying there were trucks available and the employee was lying to me. I went back in the office with a reservation number I was able to obtain after he said there were no trucks and the employee says “oh looks like someone JUST cancelled” and I got my truck… Very poor customer service
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December 2021 by Cindy Durbin
This man don't really care if he gets your business or Not. I've gone 2 times to buy boxes.Asked about truck for 2 days. Acted put out. Then barked out 99cent a mile plus big truck price. Never offered to help me carry 15 lg boxes out.just put them by the door?
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May 2021 by Chris Lee
Don't go close to closing time, they close early and won't help you
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March 2021 by Eric Cordero
They dont answer their phones. I've tried 3 times in the past 2 months. They have NEVER answered any calls. It's a joke.
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March 2021 by john hutchings
They only staffed one lady at the desk on very busy days.
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February 2021 by Chris L.
First truck had problems took it back in switched it out no problem no excuses gave me another truck and a bigger size when asked to upgrade great service great people great team in times of emergency moving uhaul on 67th ave Bethany is the way to go
