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March 2024 by Judy Rivas
Cameron was so helpful and knowledgeable! So thankful for his advice to contact Amazon and they were able to contact the seller to send me a shipping label so I didn’t have to pay for the over $30 S&H!
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February 2024 by Jo Nece PHR SHRM-CP ADP-CPS CISR Elite
I don't like the fact that UPS ROUNDS UP instead of pro-rating their shipping. It cost me an extra $3.37 for my package of 10 lbs, which I weighed on a scale at home, and my scale said it was exactly 10.0 lbs, but when the UPS Store staff weighed it, they said it weighed 10.4 lbs, so they had to charge me for 11 lbs' package (10x10x10 (which they also ROUNDED UP to 11x11x11, as it was just a hair over 10'). I think that is a rip-off from your customers to round up both weight and size.
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December 2023 by Lina Cossich
Young workers very professional employees.
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September 2023 by Ella
went to make a return and saw a girl i recognized from my old school working there (bella) so i went up to her to say hi. we were never really close but the reaction i got was unpleasant. she just looked at me and glared, and went to do something else, totally ignoring me. some other teenaged male employees were laughing after the fact, avoiding eye contact with me.the guy helping me return the package was very bland. no greeting, just asked me what i was there for. please be more selective and hire welcoming/friendly employees.nobody should have to walk out of a store embarrassed by employees like i did. it was so bad i wont be coming back to this location. do better.
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July 2023 by Kathrine Dudzinski
Each time I come here, I regret not going to the lake pleasant happy valley location. The customer service is awful at 67th Ave and happy valley. Employees just stand there watching you walk in and don’t attempt to say hello or ask if they can help you. I’ll always know better going forward to make sure to go to the location that is happy to help.
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July 2023 by Romeo
Great! Excellent service and excellent options for package deliveries and especially Amazon returns. Plus some basic supplies, if needed.
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July 2023 by Danny G
Logan was amazing. Awesome customer service. Went far and beyond.
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May 2023 by Bargavi Ganesan
I had customized cards printed out and Logan has been really supportive and collaborative! He patiently heard my inputs and helped print the cards. Totally satisfied customer and if I can give 5 diamond stars I would!Thank you Logan and team!
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April 2023 by Lard Lad
I shipped 3 packages to myself while staying in Phoenix. Using my UPS account the cost was about $70 for all three. When I was leaving Phoenix I re-packaged everything and stopped at this UPS store, planning to use my account to ship the packages back to myself.The claimed that they couldn't use my account and charged me $200 to ship the same three packages that cost me $70 to get there. This is just for basic ground shipping. On top of not letting me use my rates, they ignored my note that they were going to a commercial location and charged residential service instead. I could have just checked the packages on the airline for less.I've done this numerous times at other stores and have never run into this issue. Will not be using this location again.
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December 2022 by Chirag Patel
Easily one of the fastest and most efficient services!
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June 2022 by Sejay Cabral
The guy at the register was really rude to me for no reason. I’m not sure why he was so mean I couldn’t understand what he was saying and I walked out with my package to post it elsewhere for cheaper!
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April 2022 by Annette Preciado
Super bummed. The internet says they close at 7. Got there around 6:50, thinking I’d be okay and they already had the gates down. If you’re suppose to stay open till 7 then stay open till 7.
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April 2022 by Teresa Long
Great customer service, they always go above and beyond to help me.
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September 2021 by Caryn Kaufman
This location is absolutely amazing! Unfortunately I have had to go to other UPS stores and the customer service is nonexistent. Brian And all of his staff go above and beyond Time after time, and are always happy to help in anyway they can. They are exceptional and definitely worthy of our business. i’m so happy to have them in our neighborhood!
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July 2021 by Perley & Kat Lewis
Henry was very helpful on the phone, and both employees provided excellent service when I was in the store.
