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August 2025 by Keith Mezger
Excellent employees and excellent store and great service... Fast service too!
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August 2025 by Jen G.
My experience in this place wasn’t nice. I went yesterday Aug 9,2025 to drop off my boxes it was 2 boxes return for Amazon. And 2 guys one was trainee was getting in I asked them if they’d open they said not until 10 it was 9:10 I cannot wait for I have to work at 10 am, So I said I will be back. And one thing i noticed they saw me struggling with boxes they don’t offer any help.
I came back 3pm because they closed at 4 and I was wondering how their parking lot is full while inside it’s just 2 of them.
I was struggling to open the door for I have 2 boxes not heavy but bulky I was maybe they’re too busy inside I can’t see me at least hold the door so I don’t have to hold it when I’m carrying 2 boxes I have to put down the boxes and used my other foot to stop the door and pull the boxes inside guess what? They’re just there watching me struggling it’s a bad feeling if they don’t help me how about older people they don’t have compassion to others. The other one was a trainee, they’re young guys they suppose to have empathy to help others n that situation. The service was fast because I’m the only customer that time only the way they don’t care how much customers struggle they don’t want to help. Yes, they have a cart outside but I’m already outside of he door st least hold it to customer, not very nice workers.
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August 2025 by Clinton Osgood
Thanks for saving me money on a Amazon return... And for the help with the return...
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July 2025 by Alex Thompson
Do NOT trust this UPS Store with anything valuable or important — especially legal documents.
I shipped sensitive government-issued documents (a U.S. passport and birth certificate) through UPS Store #5320, and they were delivered ripped open, water-damaged, and completely destroyed. I have full photographic proof — the envelope was soaked, torn, and the contents ruined.
When I brought this to their attention and requested a full reimbursement of $266.57 (the total cost to replace the documents and shipping), I was refunded only part of that amount. Worse? Sheryl, the store manager, had the audacity to cut off communication, accuse me of being “threatening,” and then refuse to resolve the matter entirely — all while knowing full well the extent of the damage.
This isn’t just bad service — it’s negligence followed by cowardice. Sheryl’s refusal to take accountability and dismissive attitude are unacceptable. I’ve since filed formal complaints with the Better Business Bureau and the State Attorney General’s office. This won’t just be swept under the rug.
If you care about your packages or documents actually arriving intact, and you expect even basic professionalism from the staff — take your business anywhere but here. This store, and especially Sheryl, are a total liability.
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July 2025 by Charles Farnsworth
Customer service was amazing!
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July 2025 by Mike Steele
Quick convenient fast and easy very friendly
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July 2025 by Julie Jona
Very Rude and no patience with 82yr old senior who needed help with getting in the door in her wheelchair. She also needed help printing out her AMAZON return label . Dude at desk had her wait for 45 mins before he helped her.
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July 2025 by Joser Falkkon
Is this normal for delivers I shipped through your guys store and a birdie said you guys flagged it.. and got it a little late but I’m glad it came but when I called no one knew nothing thanks guys I’ll give five stars for trying help guys
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June 2025 by Nicole Bush
Sam was AMAZING! She went above and beyond to help me weigh and stamp hundreds of envelopes last minute! I will definitely be back to this location soon!
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June 2025 by Russell Hylton
The customer service I received this morning was stellar! Special thanks to the lady who helped me get my boxes shipped home just before I boarded my flight out of Phoenix! STELLAR!!!!
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June 2025 by Lacey James
Cheryl was super helpful even with a packed store. I didn’t know how to do returns and she walked me through super easy. Great customer service! Thank you!
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June 2025 by Jana Mcmahan
Very FAST and friendlt
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June 2025 by Senta Ridgway
Lisandro and Sheryl went above and beyond to help me with my shipping yesterday. They listened, were knowledgeable, it was easy, fast, and they helped me in a couple of ways that saved me money and stress. You can’t find fair customer service these days, so when I had excellent service I had to let people know. Don’t go to Fed Ex. Lisandro and Sheryl helped me print two emails with ease. If you go to Fed Ex, they make you do it yourself which is time consuming, tedious and very expensive. I’m going to this store to get help from Lisandro and Sheryl for all of the services UPS provides from now on!
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May 2025 by Buck [mike] Buckalew
1st & foremost. The lady who helped me with my shipment was awesome! Except service. Great personality
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April 2025 by dakiez
Always been nice to me
