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August 2023 by Lisa Friedman
Great customer service - better options than other banks
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December 2022 by Mark Franz
Great staff at this branch. It is so nice to work with a bank that sincerely leaves the impression that they appreciate my business and make sure I accomplished what I came in to do. An all around positive experience.
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September 2022 by Sean Ceschia - Aviano Realty
Great branch location, Very good employees and Customer service. I highly recommend banking here.
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August 2022 by Sean Ceschia
Great branch location, Very good employees and Customer service. I highly recommend banking here.
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April 2022 by Phoenix Wombat (#PHXWombat)
Great location. Very friendly service. Fabien is great!
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January 2022 by Michelle Root
Huge Kudos to Arnold Gray. I have had accounts with two other financial institutions for 20 + years. I set up an appointment with one institution and the representative was out of the office, so I ventured across the street to my other institution. Both were not able to notarize a title for 3 business days. I took a risk and stopped in U.S. Bank. Not only did Arnold Gray assist me with the most genuine smile, he was the most adorable gentleman I had dealt with in years. Did I mention I was on an emergency work call while Arnold offered to help me? He was kind, neutral and professionally got the job done. After the transaction was completed I asked what I owed, and let him know my husband had a business account with them. He smiled and said, that’s alright, you don’t owe us anything. WOW, U.S. Bank, Gary is the ultimate display of business chivalry. As society moves forward, this is being lost. Gary has made a huge impact with his service, and I will be moving accounts to U.S. Bank.
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September 2021 by Michelle
Just opened a new account, best service !! Brandon and Arnold are phenomenal, and truly care about your needs. From the moment I called and spoke with Arnold to set up and appointment to the moment Brandon help me with setting up my atm card with a pin, I felt like family !THANK YOU! Dilated to be a new customer with US Bank !
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October 2020 by YeseniaMichelle
Just opened a new account, best service !! Brandon and Arnold are phenomenal, and truly care about your needs. From the moment I called and spoke with Arnold to set up and appointment to the moment Brandon help me with setting up my atm card with a pin, I felt like family !THANK YOU! Dilated to be a new customer with US Bank !
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April 2020 by Melinda Brown
Great customer service. Always been treated well by their friendly team . Have been a customer since 2012. Best checking account and credit cards, no hassle ever. Thank you US BANK !! Helped me build up my credit.
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December 2019 by Rhian M.
Every time I come here they are kind, and very professional. This is my favorite branch in the Phoenix area Very helpful! Thank you so much :)
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November 2018 by Peebo Jones
Arnold Gray and his staff are really impressive! In a time where good customer service is on the decline, they really go the extra mile at this branch. I recently applied for a mortgage outside of the branch and needed a substantial amount of documentation from US bank. They far exceeded my expectations and did not charge me for all of the time and effort they put in. Great place to do business!
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December 2017 by Smita Sharma
Worst ever banking experience. This branch is bunch of jerks. Very rude, unprofessional and non customer friendly. I had an account here with the promotion. I recently relocated out of this area. I neither got any bank statments or anything even after changing the address with them. They didn't kept their words regarding the cash back promotion($200) plus keep on charging fees to my accounts and made it negative balance. For me not getting the paper statements - they simply asking me to reach out to USPS. This bank simply wants to take the customer's money. Avoid this bank and this branch if you can. I made a complaint against them into CFPB, OCC and AZAG - Consumer division. Just stay away from this bank.
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October 2016 by Stephanie millardi
Worst service ever brandon needs to be demoted rude as hell us bank is a joke and im about to switch all my accounts over to bbva 12 years of subpar service with this joke of a bank mind is so made up will be canceling all my accounts credit cards ect
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September 2016 by Integrity Tax Professionals
Love this branch. Arnie the branch manager is great! I definitely recommend anyone who wants to open an account to go to him.
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March 2013 by Nick Scatterday
Employees here are seriously brain dead. I truly hate this branch
