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October 2023 by Gregory Holman
Cashier refused to sell me beer because I wouldn't let him scan my ID. I told him it's not required by law, he said it was Walgreens policy. Ok. Well my policy is to never shop at walgreens again...
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August 2023 by Brittany Harris
Put in an order for some photos using the app. They were ready very quickly and I went to pick them up after work. Quality of each photo is perfect! I am using them to make a shadow box as a gift for someone and was hoping the photos would come out with decent quality. Customer service was great (I don’t remember the name of the gentleman in the photo department). Overall, will be coming here for my future photo needs!!
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July 2023 by Brittany Rumery
I just moved in the area and went into this location tonight for the first time. Let me just day, TOBY is AMAZING. Not only is he super friendly but his customer service skills are top notch. He went above and beyond to help me out tonight. I've worked in the retail business for over 20 years now and was so refreshed to see someone who genuinely loved what they do for work. Thank you so much for your help Toby!!
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June 2023 by marcus zweig
Just yesterday I bought a fan so that I can blow cool air across my neck in such a hot day and an extra special person helped me her name was Angela. I noticed that she was helpful to all the individuals in line but quickly was able to deal with everyone and get to the next customer. I've seen good customer service and all the years of my customer service and this is some good customer service five stars for Walgreens on 51st Avenue and Bell Road they deserve it it's clean it's a nice store
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June 2023 by K N
Please, please, PLEASE read this if you are considering buying a gift card here!! I bought a 500 dollar Vanilla Visa gift card here today that turned out to be a FAKE American Express card with some of the numbers scratched off of the front of it. The manager (? Not sure) named Patrick was who I spoke to after realizing it was fake -when I opened it about 10 min after purchase - seemed fairly relaxed about it like it was either a typical occurrence OR he knew more than I did. He refused to help in any way besides telling me to call the different numbers he gave me. He suggested i call my card provider and ask them to dispute the transaction. When I called them, they said the transaction could not be disputed until it posted but that I COULD ask the store to delete the transaction. Patrick said that wasn't possible. Basically, I'm out 500 dollars and don't know what to do. Vanilla said they would open an investigation that would take about 10 days before a new card would be sent. I don't need the gift card in 10 days. I needed it TODAY. So I guess I'll despute it with my bank and cross my fingers they believe this? Obviously, there's a real card out there with 500 someone is spending. The number/barcode on the card that is exposed through the packaging that they scanned, activated, and added 500 dollara to the card with was real and obviously copied onto the fake card. Everything else on the card was fake, including the black part you swipe. So when it was activated at the register, the person who has the ACTUAL card just got 500 dollars on it today. They were probably so happy. Smdh. People are terrible.I just don't understand how Walgreens won't refund me if I didn't get what I paid for?! Patrick said it was not possible. I also don't understand how they wouldn't immediately take all the gift cards off the display until they investigated which ones were compromised?! Not doing so is very suspicious on their part. That really boggles my mind and makes me think Patrick was in on this entire thing.This is TERRIBLE, and I'm super diaspointed and frustrated. I hate to be that person who takes things to social media in hopes a viral post will get action, but I honestly feel I have no choice.
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April 2023 by Jon Kelso
I had a gentleman with long white hair treat me very rude and was just generally off putting. I said excuse me sir but. Write I could get out the last syllable the gentleman said what very rudely like I was bothering him for asking a question. I asked if I needed his help accessing the restroom and he said the bathroom wasn’t open and wouldn’t be until 9am when the pharmacy opened. (It was about 7:30am when I asked) I didn’t know about this policy but I feel like I’d been able to use the bathroom early before. I feel like he was lying but regardless the way I was treated was not friendly and I’m pretty sure the gentleman(I wish I got his name) is a manager of some sort. I don’t expect much from the young kids these days with customer service but the older manager types should be setting a better example than this guy.
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January 2023 by Ron Hill
I was there at approximately 8 p.m. on January 11th 2023. I asked for help over and cosmetics, the cashier a male on the heavier side rolled his eyes at me and then call for some help over there. He himself refused to come over and help me and there's another employee there to that did the same refused to help me. I know customer service is hard these days. I also know the trying to hire the right people is hard these days. But this cashier had no business being a cashier. The rudest cashier I've ever met. I do not suggest shopping there. Or at least don't want any help.
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November 2022 by Nicholas Bruton
One of the worst excuse for customer service I've experienced. This has happened over and over since I've been a customer there for almost 15 yrs. It's my mistake for not switching I guess.....
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August 2022 by Daniel E
Worst place ever. After about 5 minutes waiting someone clocked in and came over to accept my prescription. He tells me about 15 minutes. I guess everyone behind the counter was too busy to take care of me. 30 mins has passed so I check at the counter where the girl treated me as if I bothered her. Only to tell me my prescription is not ready yet. I then see an old man who came in after me getting his prescriptions. After an hour and seeing others get their items I am leaving. I stop at the front to ask for a manager. After waiting about 5 minutes still no manager so I depart. I will not be going into that Walgreens for anything.I was promptly taken care of my prescription needs at Walmart.
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July 2022 by Sheila B.
I went to this Walgreens on 4965 W Bell Rd today to get my Covid-19 booster. When I arrived there was no one in line so I was excited that this would not take long. So I check-in provide my Covid-19 card. I go sit in the waiting area. I sat there and waited for 20 mins while the pharmacist continues to fill prescriptions for people who weren't even on site. I felt extremely disrespected since she was the only person able to give the shot. I decided in my mind that at 30 mins I would ask for my Covid-19 card and reschedule at a location that cares more about their customers. Just 2 mins before I was going to leave the pharmacist decided she could stop. This also just happened to be mins before they go to lunch at 1:30p. So I'm not sure customer service was the reason I finally got assistance. At any rate I wont be going back there. On the way out I decided to go to restroom. It was locked and there was a buzzer to ring for assistance to get into restroom. I decided to leave I had done all the waiting I was going to do at that location.
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July 2022 by Wells R
Best Walgreens I have been to in a very long time. Pharmacist Zachary went out of his way to help me get prescriptions straightened out for my boyfriend who has cancer. Catherine called and updated me for which I am very grateful. Thank you both for all the help and best service; truly appreciate it.
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May 2022 by Earl D.
I am a diabetic who got my syringes from Walgreens, and for two years I would be purchasing one to two boxes of them, and all the sudden they said because they couldn't find my prescription that they can only sell me a little 10 pack bag at a time.. they were very rude and all but called me a liar about it since they couldn't find my prescription. I just cited to go and buy them from Walmart instead and they were a lot more affordable and much better customer service. I'll never go back for anything to Walgreens again.
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March 2022 by Mari Marie
Very nice store. They have a good set up for the cosmetic area. They always have a lot of items for anything you’ll need from Walgreens lol. It’s clean & bright in there. Employees are nice. The pharmacy drive thru does take awhile when busy but that’s okay.. They’re always very nice & helpful! :) Good store overall !
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January 2022 by Carry S.
Probably the least helpful and rudest pharmacists I have ever had the displeasure of dealing with in 15 years of practicing medicine. They treat you like a complete and total idiot and are extremely unhelpful every single time I go in there regardless of what the issue is. I seem to have no trouble at any other pharmacy including other Walgreens. I don't know who does customer service training there, but they ought to think about repeating it!! I will not fill anything there ever again, the last straw is when they are messing with my children's medication's that are necessary and impeding for no reason.
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January 2022 by Athena Barnes-Davenport
No clinic. Website fails to state this. And yet it allows you to book appointments as if they do. This includes COVID boosters & flu shots.You have to wait in the pharmacy line then wait at the consult window thus tying up the line for folks needing their Rx or Rx consults. In addition to being unable to check in for a vax appointment on time if anyone is in line before you.Folks needing their Rx or Rx consults should not have to wait for vax appointment folks to be processed. not without ample warning.