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October 2023 by Ed N.
Nice pool shop. Lots of stock, service great.
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October 2023 by Mark Scarfone
Helpful staff usually a wait to be helped
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August 2019 by Wesley Royse
If I could give 0 stars , I would!!!!!! Not that the service was bad, the gentleman I spoke with was knowledgeable. My water turned cloudy overnight and it seems their stock answer is dry acid, not a good idea as it ruined my pool last year to the point that I had to drain it. My new neighbor is a professional pool man and had my water clear in 2 days without dry acid!!!! The prices at Leslie's are highly overpriced!!!! I would not recommend this store or any of their locations........
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February 2019 by Francy Murphy
A little pricey
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April 2018 by Jim J.
I apologize in advance for the lengthy review . (Left review on Google also) I stopped by this store on Sunday, March 18th to purchase a few items for my pool (I'm a 1st time pool owner). As I tried to enter the store, I noticed a sign stating that the employees would be back in 10 min, which struck me as odd since it was during posted business hours. I than noticed a middle age woman puffing away on a cancer stick and yapping away on her cell phone. Come to find out, she is the employee! I sat in my car to kill a few minutes. Finally she is done with her personal business on work time and returns to the store. As I enter the store, Mrs Personality or Mrs Friendly looked up than continued about her business .I don't expect much, but a simple smile or a quick hello would suffice .Yet I received neither. I approached her to ask a question about basic pool care (remember, I'm a 1st time owner) and decided to Google it because she clearly did not want to be here and seemed annoyed that I was going to spend my money in the store she works for and interrupt her. I took note of her name, and I decided to go elsewhere to shop. Dawn, the employee at the Leslie's location was the ONE and ONLY reason I drove 10+ miles one way, out of my way to visit POOLWERX to make my purchase and ask a few basic questions. I live a stone's throw away from this Leslie's location. Come Monday, March 19th I needed to pickup an Auto Fill Valve and decided to swing by Leslie's, because it's convenient. Today was a completely different experience vs what I witnessed on Sunday .A young man was working alone, he must have been a newer employee as he did not have a Leslie's logo on his shirt but he did have a name tag. This gentleman's name was Mike. He was at the register with aboanot customer when I entered the store, yet he made eye contact and smiled before letting me know he'd be with me in just a moment. I looked for the float valve, but had no clue what I was looking for, so I just browsed killing a minute or two. I over heard the employee offer to help an older gentleman carry his purchase to the car, it was a large bucket of chlorine tablets. The customer was appreciative of this. Bear in mind, the employee offered to take out to the vehicle. He was not asked by the customer to do so. The employee hurried back inside the store and immediately approached me to welcome me. Mike than proceeded to ask me questions to determine if the product I asked for was indeed what I needed. He was professional, knowledgeable, and friendly. Mike is the complete opposite of his co-worker Dawn, and he is the only reason I will continue to shop here. I will not spend a dime in your store if Dawn is the only option for assistance, as she clearly does not care about customer service or providing a positive experience. I mentioned the prior days poor experience to Mike and he seemed genuinely concerned about the incident and apologized profusely for something he has no control over. Mike said Leslie's strives to offer the absolute best service to each and every customer, each and every time. He handed me a "water test bottle" and $199 value deal brochure with my receipt, and explained the benefits of each. Mike shook my hand and thanked me for my business, and said don't hesitate to call with any questions and he hopes to be my one stop shop for anything pool related. I sincerely hope Leslie's upper management is made aware of the way Dawn treats customers. Mike is a rockstar employee and a stellar example of going above and beyond to provide a truly wonderful shopping experience. Even though Mike may be new (making assumption based on fact he was not wearing a Leslie's polo) he was confident and comfortable, spoke highly of the company, and the reason I rated at 5 stars versus 1 star (only because I can't do negative stars) of my trip here dealing with Mrs Grumpy. I highly recommend this location, although I would turn arou
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March 2018 by Jim Jimbo
I apologize in advance for the lengthy review . I stopped by this store on Sunday, March 18th to purchase a few items for my pool (I'm a 1st time pool owner). As I tried to enter the store, I noticed a sign stating that the employees would be back in 10 min, which struck me as odd since it was during posted business hours. I than noticed a middle age woman puffing away on a cancer stick and yapping away on her cell phone. Come to find out, she is the employee! I sat in my car to kill a few minutes. Finally she is done with her personal business on work time and returns to the store. As I enter the store, Mrs Personality or Mrs Friendly looked up than continued about her business .I don't expect much, but a simple smile or a quick hello would suffice .Yet I received neither. I approached her to ask a question about basic pool care (remember, I'm a 1st time owner) and decided to Google it because she clearly did not want to be here and seemed annoyed that I was going to spend my money in the store she works for and interrupt her. I took note of her name, and I decided to go elsewhere to shop. Dawn, the employee at the Leslie's location was the ONE and ONLY reason I drove 10+ miles one way, out of my way to visit POOLWERX to make my purchase and ask a few basic questions. I live a stone's throw away from this Leslie's location. Come Monday, March 19th I needed to pickup an Auto Fill Valve and decided to swing by Leslie's, because it's convenient. Today was a completely different experience vs what I witnessed on Sunday .A young man was working alone, he must have been a newer employee as he did not have a Leslie's logo on his shirt but he did have a name tag. This gentleman's name was Mike. He was at the register with aboanot customer when I entered the store, yet he made eye contact and smiled before letting me know he'd be with me in just a moment. I looked for the float valve, but had no clue what I was looking for, so I just browsed killing a minute or two. I over heard the employee offer to help an older gentleman carry his purchase to the car, it was a large bucket of chlorine tablets. The customer was appreciative of this. Bear in mind, the employee offered to take out to the vehicle. He was not asked by the customer to do so. The employee hurried back inside the store and immediately approached me to welcome me. Mike than proceeded to ask me questions to determine if the product I asked for was indeed what I needed. He was professional, knowledgeable, and friendly. Mike is the complete opposite of his co-worker Dawn, and he is the only reason I will continue to shop here. I will not spend a dime in your store if Dawn is the only option for assistance, as she clearly does not care about customer service or providing a positive experience. I mentioned the prior days poor experience to Mike and he seemed genuinely concerned about the incident and apologized profusely for something he has no control over. Mike said Leslie's strives to offer the absolute best service to each and every customer, each and every time. He handed me a "water test bottle" and $199 value deal brochure with my receipt, and explained the benefits of each. Mike shook my hand and thanked me for my business, and said don't hesitate to call with any questions and he hopes to be my one stop shop for anything pool related. I sincerely hope Leslie's upper management is made aware of the way Dawn treats customers. Mike is a rockstar employee and a stellar example of going above and beyond to provide a truly wonderful shopping experience. Even though Mike may be new (making assumption based on fact he was not wearing a Leslie's polo) he was confident and comfortable, spoke highly of the company, and the reason I rated at 5 stars versus 1 star (only because I can't do negative stars) of my trip here dealing with Mrs Grumpy. I highly recommend this location, although I would turn around and high tail it out of there if Dawn is the only on
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February 2018 by Zac Meyer
Was in there yesterday getting water samples tested and the lady at the counter was extremely rude. Didn't want to help at all she acted as if me being there was a huge hassle for her. Last time I was the the 2 men that worked there were fighting and cursing at each other. I hate that I have to drive to mesa to go to a nice leslies.
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November 2017 by Rob Erskine
They have just about everything but, it is highly overpriced.
