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November 2023 by Charles Creager
No issues. Typical
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July 2023 by Susana G.
We moved to Gold Canyon and decided to have our prescriptions picked here. It is a disorganized mess here. My husband went to pick up his prescription and the 1st girl couldn't find his prescription second girl no help. Pharmacist was running around like he was frantic. We were promised a call when it was ready and never got the call. Changing location and will not use this place again
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July 2023 by Russ W
Very fast to receive passport photo
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June 2023 by Rob A.
Greetings,I seem to be doing what others have done and having an issue with this pharmacy/pharmacist.I travel for work and pleasure to California amend Hawaii. Part of the Walgreens chic is the ability to manage your prescriptions and receive your meds as needed.This week I returned to Arizona to work and asked to renew my medication, I asked one of the pharmacy technicians to review my prescription and was told everything was correct.Later I returned and mentioned that I have had some adverse problems when traveling and renewing medication.Once again I was advised by staffing this was correct and to return after lunch and your meds will be ready. I returned the following day only to e told the pharmacist will not release this medication without speaking to the doctor. Thanks.as you may have wondered this is a controlled medication and without it I don't sleep. Year's of shift work I guess. I have been under treatment for 15 years at the Mayo Clinic not the local urgent care. So if you want some compassion or empathy in the future/travels this Walgreens isn't a good idea They have forgotten patient care and goodness for anyone who needs their help in managing their prescription needs.Visit Costco or CVS instead Thanks regards RA
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February 2023 by Tina B.
Manager of pharmacy operations was rude, abrupt and dismissive when I called to request, for the third time, that Walgreens stop contacting me and my provider about refills that I have not requested.
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October 2022 by Karen C.
I waited twenty minutes in the pick up line. There was an average of five minutes per car. Considering the cost of gas and the number of cars before and after me, this was terrible!!!! I had forgotten why I had changed to using the pharmacy at Bashas'.
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August 2022 by Rob J.
This is the worst pharmacy I've ever been to long lines route employees constant long lines. As a matter of fact, me and my entire family switched our prescriptions to Safeway and haven't been happier.
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January 2022 by Matt D.
I've now been thrown into two different type of dangerous drug withdraw, multiple months in a row, because these people want to control and regulate something they can't even figure out, at even a small child's competence, and then they want to blame you and make you do unpaid work, sitting with their chat bots and in their phone queues, which in over 100 attempts, hasn't once fixed "the problem". They ordered the medicine they insisted I NOT STOP USING OR IT COULD KILL ME, 5 days ago, its still being ordered, rather than any sort of update or expected delivery. I have to CALL THEM to TELL THEM to check. During my withdraw. Caused by them. for the 3rd month. Funny how the Pharmacists never says "we cant fill this on time, I'm sorry, maybe try somewhere else". I now consider attempting to deal with this Walgreens worse than my withdraws, because it literally causes more pain and frustration. These pharmaceuticals aren't YOURS because someone said you get to try to dole them out for now, and after this older generation kicks the bucket, your industry is going to be gutted. There's a reason "the number of people ordering research chemicals from china" is approaching your pharmaceutical numbers. Except they have better delivery and communication, and manage to kill less people with Fentanyl than you do through incompetence.
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December 2021 by Rylee O.
Rude and unprofessional pharmacy technicians. I tried to ask a question about my prescription and the lady was so rude and unhelpful and then hung up on me. I will not be getting my prescriptions from them anymore.
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December 2021 by Matthew D.
Let me add to the one star reviews for this location. The pharmacy has a half-hour in the middle of the day so the employees can have lunch. If you call the pharmacy at anytime within a half hour of their break, they will put you on hold, then you hear the phone ring and someone pick up, and then they will put you back on hold. They will repeat this process every couple of minutes until you hang up or they go on break and hang up on you. Great customer service, huh? Another time, we went there to get a prescription filled--one that was called in the previous day--and we were told that they needed "another 20 minutes". In other words, they never processed the order. Almost worth driving 15 miles to go to another location.
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April 2021 by Anabelle M.
THE 24 hour Covid test here WILL work for Hawaii at this Gold Canyon location. Make sure that you get the rapid 24 hour NAAT test, nothing else! Ours came back on a Friday within a couple hours, but don't rely on that just in case. Make sure you plan the full 24 hours the pharmacy is allowed before you get on your flight in case it comes back undetermined! Hawaii will, 100%, send you back on the next flight home and will not let you in if your test is not correct. Most people don't know this, but if all else fails, you can get a $200 rapid test at the airport that also meets Hawaii's NAAT requirement. No matter where you go, ensure that the test being given is rapid and it is the NAAT test and nothing else! Definitely don't cancel your plans because the airport option is there and you can just walk in if needed! The test results are guaranteed to come back within two hours at the airport. My only reason for taking away a star is because both pharmacist had no idea what test lab was being performed at this location. I called SEVEN other Walgreens pharmacists to work around and confirm that this location would be correct. The Walgreens in Flagstaff is hands-down the most knowledgeable pharmacist when it comes to the Hawaii requirements. She helped me do the research to figure out that this specific Gold Canyon location was correct and it was. I also didn't care for the female pharmacist at this location, as she was extremely short and unprofessional with me and even hung up the two times I talk to her while I was thinking her for her time. I don't really care for that kind of customer service. You're never supposed to hang up on a customer, let alone twice because you're irritated with whatever is happening in your own world. It made it very frustrating when I was trying to not dump thousands of dollars down the drain planning my vacation.
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April 2021 by Alora G.
Whoever is working the register today 4/9/21 @ 5pm (older blonde woman) was extremely rude. I was .80 cents short on my order and offered to get in the back of the line after I run and get it. She said she couldn't cancel the order "so hurry up" in a very rude tone. A retail store that can't void a transaction? I doubt it. Also, she needs to have a better attitude. My fiancee and I both have had several weird encounters at this location. Unfortunate, since we live down the street and go there often.
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November 2020 by Ana K.
I don't know if it's because I'm not a local, but I've always encountered pleasant cashiers at this Walgreen's store when I stay at the nearby Best Western Gold Canyon. The ladies are patient and don't give me a hard time.
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July 2020 by Samantha H.
Absolutely the worst store, employees and management I have ever encountered. The shift leader, Nathaniel, was extremely unprofessional when dealing with a complaint and the cashier, Yolanda,(she covered her name tag, but she is an elderly woman with skin tags under her eyes. Yoni? Lani, maybe?), she actually tried to assault my husband when checking out. (Police report was made and charges are being pressed.) Here is the back story... We tried to purchase 2 bottles of rubbing alcohol for medical reasons while on vacation. There was a sign that said "Only 1 per person." Well, my husband and I were together and are 2 persons so we followed the sign rules and brought the 2 bottles to the cashier to purchase. The elderly lady laughed and took one of the bottles away and said she couldn't sell 2. When asked why, she wouldn't give a reason and just laughed at us. We were super confused and thought maybe she was mentally challenged and just let it go. My husband later returned to purchase the second needed bottle since the first bottle and transaction was mine. (Remember the sign said 1 PER PERSON.) That is where the situation turned from weird to BAD. He was denied the rubbing alcohol and when the cashier saw his military related shirt, she proceeded to degrade him and told him what a horrible person he was for enlisting. He asked to simply purchase the isopropyl alcohol and be on his way and she still refused. When my husband offered his card to pay, the lady slapped it out of his hand and tried to knock his phone out of his hand as well. All because we needed rubbing alcohol for legitimate medical reasons? We couldn't bring bottles from home on our flight and never dreamed obtaining some would be so catastrophic. We left the store, called the police to report the assault and then corporate to give employee names and we now are in the midst of pushing this to the fullest extent. It would be one thing if the sign said one per person, per transaction, per visit but it didn't. We genuinely needed the product and since we are on vacation in a rural area, this was our only shopping option. MORAL OF THE STORY: IF YOU CAN AVOID DOING BUSINESS WITH THIS STORE, SAVE YOURSELF THE HEADACHE AND STAY FAR, FAR AWAY.
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July 2020 by Gia Avery
Terrible customer interface skills in Pharmacy