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February 2024 by Annie Jones
This is not really a bank. This is a self-service ATM station where you can deposit and withdraw money. they do have a nice lady that's helping you through the process that can get a little bit more complicated than your normal ATM.Why do businesses especially gigantic businesses like Wells Fargo, Feel that it's OK to let go of customer service. Let go of jobs and make everything automatic. I think I'll go to another bank.
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July 2023 by Dan Bartlett
Super friendly and quick to help. Always a good experience here.
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February 2023 by Saige Demian
Is basically just a box of ATMS. If you need ANY sort of teller service, just don't waste your time.. go to a real Wells Fargo Bank instead of this one. If you only need to make simple withdrawals/deposits, you will be fine using this bank. The person inside was polite at least
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December 2022 by Nathaniel Parker
Not a real bank location. 5 humans in there all telling me I have to go through the machine. Very poor service. Smells like a nursing home. Change your ways or deal with bad customer experiences forever
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December 2022 by Lonna M
every single time i come here it smells like a nursing home on taco Tuesday, please, light some incense.
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May 2022 by Joyce Ault
Not a full service bank at the Gold Canyon location. Polite staff though.?
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March 2020 by Cambrian J.
Went in to do a wire transfer. Lisa, a personal banker, helped me. She is always so friendly. She helped me with all my needs, and was super fast. I love seeing her friendly, smiling face. The entire staff here is really great. I'm always treated well.
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January 2020 by Betsey P.
Lisa Wall was a phenomenal banker. We came in on a Friday at 4pm with several requests, and she handled them smoothly and with excellent customer service. On top of that, she had a calming presence and a great sense of humor. We would definitely return to this location. Thank you!
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January 2020 by Thomas P.
Visiting my parents from Texas. Got quick service for a Friday afternoon. Lisa was very helpful with an unusual request.
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December 2019 by Tasha Wheeler
Rude people and they lie.
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April 2019 by Anthony Fisk
I have been banking here for many years. The staff are polite and knowledgeable of the many banking services they offer. I do not hesitate to recommend this bank branch to my friends.
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February 2017 by Sean J.
The real problem is wells fargo the parent company. Their latest heist - opening credit accounts on people without their knowledge, UNBELIEVABLE! Then they apologize publically and say they will change? This is just the most recent item they have been caught at. It has been going on for years! Mortgage discrimination, transaction stacking, lawsuits, class action suits, etc.. Get the picture? And this location all 3 reviews BAD! Poor customer service , no follow through and condescending rude unprofessional behavior indicative of all locations, why? It comes from the top down, Welcome to Wells Fargo!
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February 2017 by Mike C.
Very restrictive terms for accounts, policy and procedure bound, not much customer service.
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December 2016 by Calvin Scott
Great customer service at this branch. Thank you
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October 2016 by Mandee L.
Do yourself a big favor and go to a real branch to do your banking like the branch on Kings Ranch Rd. I went into this location today to make a deposit. I would told by the rude teller named Leah that I'm unable to make deposits or use any of my available funds in my account until after end of October. I've had my account since 2003 and never had issues in the past or when I made a deposit less than a week ago. She would not explain why and refused my deposits and her manager walked away and wouldn't help either. I called wells Fargo and they said my account was fine and she has no right to falsify information and there are no reason why I couldn't make deposits or use my debit card. Watch out for her and her rude remarks. Even if you don't know how to do something ask your boss not refuse a customer service with a made up excuse! I don't care if she's having a bad day or not that poor customer service and you should not lie to your customers about false information because you have a stick up your a*** Things like that will get you fired.
