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January 2024 by Brian Conroy
No customer service my internet has been down for hours. I am calling the PUC to file, they should have the decency to list there outages and ETR on their website, they are not a real internet company...
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December 2023 by Loretta Stout
Very nice people
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August 2023 by becktisha stewart
This place gets a negative star !The worst Wi-Fi you can imagine and people who just hang up on you and your left with no Wi-Fi for hours ..A man came out to “service our connection” and when he left nothing worked or would connect to the Wi-Fi . But before he arrived, everything was working just fine. The ladies were rude and said that I was being rude when I just want my Wi-Fi when that’s exactly what we paid for do not trust these people do not give them your money.
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July 2023 by Dan Bellaver
They really don't care about their customers at all and really don't care about bad service ? ?
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April 2023 by Loretta Lewis
I don't think they even deserve one star. We have had their service for a month and no joke almost every week we are having problems with this service. It is slow not the fast internet we are paying for and we lose the internet all the time. This company and the service is a joke. NOT WORTH THE $70.00 WE PAY FOR. This is one customer that will not be going through them anymore when our month is up. And total we have paid $140.00. total now
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February 2023 by kushfacenemo
Not getting the speeds I pay for at all there bs service is double natting 24/7 doesn't even work half the time tempted to take it into the bbb at this point because you can not charge people for service you are refusing to give them looks like starlink here I come
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August 2022 by Bonnie B
Horrible service! When it was Golden Valley Cable before it was sold, we had great internet. Now we have the worst internet possible! We are supposed to get 6 megs and we are lucky if we get 1 (ONE)!!It doesn't do any good to call in about it because there's nothing they can do and have no plans to update any equipment. There is no after hours or weekend help either if there are any issues.Unfortunately 1 ⭐ is the lowest I can do, otherwise I'd do -100 ⭐ if possible! I really wish that Tri-State wifi would cover this area!
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July 2022 by Jay H.
On March 22, 2002, my wife and I started Route 66 Broadband Service (Previously Golden Valley Cable & Communications) in Golden Valley and had no disruptions since. The service has been excellent. Exactly 20MB as Advertised. Whenever we receive a BILL, we pay it. However, this month (July), I noticed a 3 months of back-charges for $209.85 . Apparently, Route 66 went through some system upgrades and couldn't find my payments in the system. I called in and spoke with Amanda and was referred to Andrea (Manager of Invoices) to find out what was going on. Since I wanted to get to the bottom of this problem, I drove to the Route 66 Location at 4225 Highway 68 Suite A with my Credit Card Statements. Andrea was very polite and apologized for the glitch as they were doing system upgrades. She "fixed the glitch" and now will I pay what is due for the next month. I gave the crew some coffee money as I was grateful that they helped me out and I realize as a Business Owner that all they ever hear is Complaints... I Highly recommend this company as they stand by their word, which is rare in this day and age... Thank You for the Excellent Service!
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May 2022 by Herb Bales
Great service Lowest price if I do have a problem and call during business hours they are out that same day our the day after
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January 2022 by Bonnie Benoit
Horrible service! When it was Golden Valley Cable before it was sold, we had great internet. Now we have the worst internet possible! We are supposed to get 6 megs and we are lucky if we get 1 (ONE)!!It doesn't do any good to call in about it because there's nothing they can do and have no plans to update any equipment. There is no after hours or weekend help either if there are any issues.Unfortunately 1 ⭐ is the lowest I can do, otherwise I'd do -100 ⭐ if possible! I really wish that Tri-State wifi would cover this area!
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December 2021 by Kimberly Norman
Pretty good service, better than the other and internet providers.
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June 2021 by Steven Hammond
Guy showed up on time. Set up the new router l bought even though I didn't buy it from them. Went over the complete set up took the time to make sure we knew how everything worked. Saved major bucks. Works great.
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December 2020 by Dena Kotka
I have been having low internet service for a month. I called the 866 number which transferred me to the local number. But, before she did she said that she had to see if it wasn't me or someplace else. I told her, I checked everything on my end and I am sure that it it the internet service. She said it looks like the connection has been compromised. Not to do with me. I told her my computer is updated and it has no virus. I have checked everything. So, she transfers me to the local company down the road, I have to admit I am not happy. The person here told me, that the system has been compromised that people are going over their allotment. I said, what does that have to do with me? She said, herself and us the people that pay have to put up with it. Not exact words. She didn't care, I said this has been going on for a month. She said for her too. But, I said, I am paying for these people who are going over their allotment and having poor service? I live alone and work, I am barely at home to even look at the internet on my laptop. I do like to let it stream when I am at home for the noise but, she said that I haven't even reached my allotment. So, I am mad at this and told her that I will look into Suddenlink, she said, they don't serve this area, try, ""Data Max". I have never heard of them so I got on my phone and called Dish. Goodbye Golden Valley Communication INC.
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December 2020 by Dillon Basile
Please people of Golden Valley, AZ.. Call suddenlink and other internet providers start requesting for them to come here! They will never come if you don't keep pushing for it!! It's crazy to think we are stuck paying over 40-60$ for just 1-5mbps when people in cities paying less then $30 for 25mbps! I'd pay 100$ plus just to be able to let my kids play games! 1-5mbps isn't enough for gaming/streaming with multiple users let alone by yourself. What is sad is Kingman and Bullhead both have 1000mbps options available where us in the middle can only get 1-5mbps!! You do the math are internet is EXTREAMLY SLOW!! Frontier doesn't reach my area and even at a family members house there only getting 1-7mbps with them! WE NEED MORE! This is 2020 everything is done online, stand up and fight for what we deserve! instead of letting them rule are wallets because they are the ONLY internet out here!
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December 2020 by Johnny O.
SERVICE ALWAYS DROPS AND IS SLOWER THEN WATER FLOWING UPHILL COMPARE PRICES AND SPEED!!! I would change their slogan to, "If you Love paying for something and only getting it Sometimes...Were your Company!!!" or "Customer Service...what's that???" FARTHER BELOW ARE THERE PRICES I COPIED AND PASTED FROM THERE WEBSITE AND THE PRICES OF THEIR COMPETITORS WEBSITES: I filed with the FCC, BBB, and Chamber of Commerce of America against them this morning. I know the FCC will catch them selling more then they can supply...Isn't that called FRAUD???? Service always drops, I filed with the FCC this morning here you go: Federal Communications Commission 45 L Street NE Here is their info in case others want to Washington, DC 20554 I am sure you would have, if you have the Phone: 1-888-225-5322 information AND YOU WILL BE EVEN MORE SORRY IF YOU DO NOT PAY ATTENTION TO THIS YELP AND EVERY OTHER COMMENT ON HERE!!! DONT BE STUPID READ ALL OF THEM AND BELIEVE THEM I HAVE NEVER SEEN ANOTHER COMPANY SO POORLY TALKED ABOUT AND STILL IN BUSINESS??? something you would never think about checking but make DAMN sure you do in this case!!! Golden Valley Cable HAS DATA LIMITS!!!! I haven't heard of those since the 90's...who has DATA CAPS for Internet... Who still does that? AOL dial up service?? What is my background in computers? At age 11 in 1977 I talked my parents into buying me a TRS-80 (from our dear old friends at Tandy/Radio Shack). Taught myself to write BASIC the computer language back then. I have worked the NOC room for DSL Networks in San Francisco: (Network Operations Center) A central or regional location for monitoring a large network. Also called a "network management center" (NMC), "service management center" (SMC) or "network control center" (NCC), a NOC may be used to manage a large enterprise network, telecommunications network or TV broadcasting network. Network administrator of: Professional Telecommunications(we were in association with Lucent Tech) Sonoma Valley High school and Santa Rosa Junior College Adult Ed at SVHS. Sonoma Cast Stone Computer services: Computer Builder, Emergency Data recovery, Software, Webmaster, etc. : Sonoma Valley Garbage Collectors Human Languages: English Computer Languages: BASIC, Fortran, C, C++, DOS, MS-DOS, UNIX, Linux, Visual Basic, Java, HTML Here are Golden Valley Cable prices and I would like to know who named their Packages? They call the package LIGHTNING+ which delivers 4Mbps download and 1 Mbps upload, I Measured their speed last night and it was 1.7Mbps I just got Frontier installed and it is going a little over 8Mbps for $27.99 a month!!!! Why the hell pay more for less???? By the way I copied and pasted their prices. I didn't misspell Mbps like they do, you think a Cable and Communications supplier would know that wouldn't you??? :) ;) You would also think they would know how fast lightning travels because it sure isn't at 4Mbps (for you people at GOLDEN VALLEY CABLE AND COMMUNICATIONS about 186,000 miles per second I wouldn't want you to spend the day looking that up with your LIGHTNING FAST Internet Speed) BASIC $29.95 BASIC+ 2mbps/1mbps $39.95 LIGHTNING+ 4mbps/1mbps $49.95 Here is what Frontier Offers in my area (Golden Valley, AZ 86413) Their phone # is 833-857-7741: Popular Internet They said they would be here at 9 am and Max speeds as fast as 6M were!!!! Took him about 15 minutes!!! $27.99/month The owner Joan was suppose to call me(that means pick up your phone and dial my number not send me a email a week later. You are the owner of a company you should set a example of Customer Service not be the one pulling up the rear). In her defense she did call me after I called a week later... after I called in again and asked what happened to my call. I heard this morning I TALKED to her husband. But he never told me he was her husband????? She also used a phone number that came up as UNKNOWN caller. I guess she is embarrassed to let you know it is GOLDEN VALLEY CABLE AND COMMUNICATIONS ca
