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October 2023 by Dalton Osmanski
Bank of America is like Chase, and Wells Fargo they all suck. Let's stop giving them our time and money
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August 2023 by Sam F.
Sadly, this is the worst branch I've been to in my life. It's not only the tellers and long lines. It's the customer service of the office in the branch. Not knowledgable or trained; slow, poor communication. I was misinformed about services which resulted in problems for my financials. I will try another branch and hope for the best. Or I may just close my account. So many other options out there.
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August 2023 by Joel M.
I tried to deposit a Cashiers Check issued by B of A. The manager asked for access to my account, to override it. I watch a he scrutinize my account. I have been with B of A my Business Account since 2018. After two minutes of him looking at my bank statement. I told him to give my check back. I almost Dropped B of A because of this employee or manager who was showing off for his employee. Needless to say I took the same check to my Branch in Surprise. They deposited and said the funds will be available tomorrow.
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June 2023 by Yaitza
Wrost place to go. They had no lines and you have to make an appointment or they won't help you with an account. I call for dispute because the bank won't service you. And it's all people out of state. They transferred me so many times. Not so caring. Thinking of changing. They seem not to have people who can help at any branch.
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October 2022 by Moises G.
The manager Javier is very unprofessional has very poor knowledge not very helpful. The line is very long low staff.
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September 2022 by Julia Hubner
This is the worst branch of the worst bank in the country. There is only ever one teller present and today that teller could not follow the most simple of instructions. I went in this morning with a small check but that I mean less than $200 I usually catch it because I'm AB of a customer as is the check writer I deposit the little bit I want to leave it and I take the rest at this person didn't do what I asked so when I went to Aldi across the street to grocery shop I was publicly humiliated when I tried to cash out using my debit card . Walk away I had some cash all me thanks to driving to bank. PSI am disabled and they're never nice to me.
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September 2022 by Dee Viola
I can't make an appointment though the mobile app.I called can't get to speak to anyone because there busy with other customers.The same recordings since the pandemic. I've been with this institution for 20 years .Maybe it's time for a change!!!
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August 2022 by Empathic R.
This review is for Nelson's excellent customer service today. Nelson was able to troubleshoot a problem with my new mobile debit card in the wallet app of my iPhone, enabling me to continue with my travels across the US into Mexico. Nelson was warmly professional and friendly, and actually appeared happy to help. This BofA branch is fortunate to have him. Excellent, friendly, customer-facing service.
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August 2022 by Hollye W.
All BOAs are bad but this one takes the cake. I don't know if it seemed wayyyyy slower than it normally does because I knew this line was the only thing standing in between me and being DONE with BOA forever!!! The worst bank I've ever experienced. Never coming back to them and if you have an account with them close it and LEAVE!
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July 2022 by Deez N.
Longest line I have ever seen and only one teller, you'd expect with all the money this bank makes they would have more people
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April 2022 by Ray Landingin
I have been going to this B of A branch for a few years only because it is close. This branch only has 1 teller every time I come to make a transaction. The management here does not make any adjustments to accommodate how busy it gets. 1 teller if it’s slow, 1 teller if it’s busy. One speed setting…slow. Efficiency is zero. Employees are nice but service needs major improvement.
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April 2022 by Marcans
Given the awful reviews one would think that this location would take note and make some attempt to do better. A long wait because they care to put 1 Teller when the bank opens and for a while after. Very nonchalant about this.
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March 2022 by Phil B.
This might be one of the worst branches I've ever been to. Not only do all Bank of Americas suck but this one takes the cake. There is always only 1 teller and a line of about 10-15 customers. You want to come a simple deposit or pay a bill well then you're in a for at least a 45 minute wait. Bank of America sucks plain and simple!
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January 2022 by Jud B.
I have been a BofA customer for about 35 years and I HATE BofA. Worst service on the planet. Has been for decades. The only reason I keep a little money here is because they are everywhere. If I move to another part of the country or I am traveling, they are there. It's the pitts giving money to company that doesn't care whether they are helpful or not. I just called 2 different branches to get some info about my account. They were too busy to pick up the phone at both locations. This has happened many times. It makes me want to scream. Curse you BofA.
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January 2022 by John Sifuentes
Evertime I come here I get up set, (1) teller, I just spent half hour,in line, long line, 1 teller, and a bank manager telling a customer, she couldn't help her on her business, cause she is or going to lunch, under staff, for the worst reasons
