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March 2024 by onebadscientist
Customer service is random. Came in today. Store run down, dirty. Tried to ignore it. "Didn't have my flavor out" even though "they had it in the back". Eyeroll. Will avoid this location. Thanks.
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March 2024 by Sarah Claridge
Our family always enjoys going to Baskin Robbins. Lots of fun flavors to choose from.
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January 2024 by K G
Always great customer service and always have my favorite flavor! Oreo Cold Brew is so yummy! This location is so much better than the Dunkin/Baskin locations that have way less than 31 flavors!
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December 2023 by rigo de la torre
No customer service if the girls that work there don't want to be there they should get other job ....I don't recommend this place...go to the one on 75th
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December 2023 by Orlando Medina
Don't understand the point of a menu if they just decide for you . Seems like nowadays, everyone seem to do every order wrong.
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November 2023 by Speedy Sam
Honestly super nice staff! They were super quick and friendly!!!
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October 2023 by Javier Torres
Thank all of you that work here . You guys always provide great service.
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September 2023 by Mariah L.
Ordered a cake and it's the cutest thing ever! Amazing customer service and the store is super clean. Highly recommend!
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September 2023 by julia lopez
I have been coming her for the last two years . only because it’s opened till 10 .anyways I came here last night and ordered a banana royal the scoops were baby size and i couldint have strawberries on it l had to pay extra for them hardly no whip cream, no nuts, no cherry it was pathetic. my grandkids each got two cones with one scoop the smallest scoop he had and it was $25 dollars . my daughter brought me the banana royal to the car and I asked her if they had different sizes now because that was a very small banana Royal. I called the owner he was working the store. He was rude and said basically that’s just the way it is and that’s the way it’s always been, I told him I would never go back to his store and he had lost customers. He really didn’t care, so oh well I guess I’ll go somewhere else. Don’t waste your money on this place. It’s not worth it.
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September 2023 by Chris G.
Well if your wanting baskin robbins specifically then you are good but for the price I would much rather get a soft serve from McDonald's . I love different types and flavors but just doesn't seem as good as when I was a kid and there are just to many ice cream options out there now and plenty of choices.
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August 2023 by Diana O
2nd time ordering custom cake, first at this location. Amazing results each time, they were able to accommodate 24 hour turn around, ready on time, and they even caught a mistake I made and called me proactively to double check if something was right. They do such a great job!
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August 2023 by Liz Vega
8/6/23 at 8:55pm. This place doesn’t even deserve a star to begin with. I personally loved the previous owners but ever since they changed owners this place has just been poorly managed. Not to mention the music that was playing, I felt like I was at a ghetto nightclub. I have already had a bad experience specifically with the new owner of this place, he has no customer service skills whatsoever, and clearly neither does some of his staff. I decided to give this place another opportunity as me and my family absolutely love this ice cream. On this occasion, I clearly stated what I wanted as a paying customer and the young girl that was helping us got the order wrong so I nicely re-clarified my order and she had an attitude due to having to fix it. I needed to order something else but once she was done fixing her error she walked to the register to check me out, at that point I didn’t want anything else from this place. I asked the young girl to provide me her managers information and she stated that she could not give me that information which I told her that was ridiculous because I have a complaint and as a paying customer I have a right to bring it up someone in this place. I then proceeded to ask her what her name was and she said she could not give that information to me either. This place is a total joke! Don’t waste your time or money here!
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August 2023 by JMC C
This place was filthy. Rude workers. We said hello and just got stink eye. 3 workers there and the place looked like it had not been cleaned in months. They were all standing and talking to each other. No one wore gloves. One guy raggedy long hair wasn’t even pulled back. We had to ask what our total of our food was as they never even told us. Never will return to this location.
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July 2023 by Toni Banuelos
Super dirty. They need to have staff clean the sitting area.
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July 2023 by Jessica Pena
I love Baskin-Robbins ice cream it's my favorite place to go.
