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October 2023 by Susan S.
Four days ago I visited this store. I purchased $140 worth of groceries. I could not ring these up myself because of the volume, my age, and the fact that I have an autoimmune condition. There was only one register open, with three customers with full carts ahead of me. Fifteen minutes later I was still in the same spot because of a price check. There were now about seven customers behind me, still only this one lane open. Finally, they open a second lane. The cashier took the second person behind me to begin her line. Still three carts ahead of me, another 20 minutes in line. It was about 45 minutes total. I got home, and checking my receipt, I find I was charged $2.55 a pound for yellow peaches that should have been $2.37. No way was I going back. When I received the survey email , I filled it out honestly. A member of the management team, Vincent Oros, called and left a message for me to call him back. I tried three times. No one answers the phone. I let it ring twice for the operator, once for two minutes, the other for four solid minutes. Then I tried the HR extension for three minutes. No one really cares. They act like they do, but they don't. At least Fry's has more registers open, which is where I'll be shopping from now on.
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September 2023 by Chris G.
Generally i really like shopping at walmart but the last few times there has only been one register open. Don't think it too much to ask to NOT have to bag your own groceries.Today there was only one register open and the customer service rep... using that term extremely loose. ( Absolutely zero customer service) looked miserable.I said " Hello " in a friendly and upbeat tone. She just stared at me and didn't acknowledge me. She merely asked" Got your ID?" I said yes.There was no further communication until she blurted out my total and handed my receipt and said" Here you go" Maybe customer service is not here strength Thinking warehouse that way people do not leave with an unpleasant experience in the back of their mind.Below is the employee... good luck if you try to be friendly and upbeat
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September 2023 by Chris H.
I ordered item on-line from this store. One item was unavaliable and they offered no substitution item. Item was never delivered but they charged me for it anyway. So my debit card balance was reduced for the full order amount and they said it would adjust after 5-7 days later. it corrected itself after 3 days but now they have charged me for the item that they never delivered again. Don't shop at Walmart. They don't care if they take money they are not owed.
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August 2023 by William C.
My experience was awful using the money center they refused me service. My wife prefers to speak Spanish and I'm trying to send money to our family in mexico. Margarita at the money center tells my wife she can not help her. I'm asking why she tells me that I can't have my wife provide the info for me. Which made absolutely no sense. I tried to talk to a manager and was told that they are not going talk with me. And that they are asking to leave the store because I'm asking where there policy is and that they are just making up bs rules which I have never experienced before ever. I end up going to another Walmart and didn't end having any issues there at all. I believe margarita was discriminating against my wife because she came here over on plane and doesn't look or speak like the typical Mexican. Nevertheless I will never use this Walmart ever again and will let all of are friends and family know. As no one should be treated like that.
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June 2023 by Kayla M.
I love Walmart for low prices and accessibility to a wide variety of items but I have had too many of the same experiences here that feel obviously discriminatory. I get wanting to check receipts because not all people are honest. That's not the employees fault. My issue is every time I come here I notice that the white man who always seems to be the same guy at the door only makes people of color stop to check their receipts and not white people. It's awkward and uncomfortable every time. At first I wondered if I was over thinking it but I'm 110% certain now. Not to mention, I appreciate my personal space. If you're going to grab my receipt and read it, ok, but I don't need anyone getting super close to me or my child or rummaging through my stuff. Seems highly unnecessary. Management needs to figure it out with this guy.
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December 2022 by Diane
My grandaughter got her ears piercedThe experience went well
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December 2022 by Marquis A.
Walmart Delivery Is A Joke!I have to say if Walmart's longterm goal is to be the worse delivery company in existence then Goal Exceed! We've had delivery claiming to have dropped off groceries on two separate occasions, and neither time did we receive our goods. To make matters worse we live a mile from the store in a heavily populated area. Our home is too easy to find yet drivers seem to screw it up or just not make the attempt to deliver then lie about delivering, and we have outdoor security cameras so we know for a fact no one ever came. So now we go pick up the groceries only to wait an hour an 1/2 after receiving a text that it's ready. Oh I did I mention they always have to substitute items that we know are in the store, cause we've checked. The substitutions suck, and they always choose a brand we don't like with a higher price. I mean who charges a $65 for a small bag of with 7 pieces of ham. Makes no sense to us how such a huge company can't higher dedicated delivery drivers, but expect customers to deal with gig drivers who don't want to work. I'm so disappointed. Walmart & Amazon receive thousands of dollars from our family every year. It's sad to say, but that's going to Change. Amazon is where it's at, and I can't wait to go online and write as many reviews as I can about this exceptionally poor service. Walmart doesn't deserve a single star.
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November 2022 by Jaki V.
Though I appreciate the low prices and convenience of Walmart, I would not recommend their delivery service. I have had several issues with the delivery system. I placed two orders and they had to split them into 4 different deliveries. One order was placed with the express option of 2 hours and two days later I'm still waiting for it. Another part of an order was delivered to the wrong house and though I have a picture of the porch it was delivered to, I don't have the address so I can't get the items. I was just informed another part of my order is going to be delayed. So at this time I have not had anything from these two orders successfully delivered. I will say that the customer support is responsive and has provided a refund of my express delivery charge as well as a refund for the items that were delivered to the wrong house.
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November 2022 by Tammy M.
What I don't understand is where's management? With that said, went to Winco yesterday no issues. Today went to Food City no issues. Then came to Walmart only for a couple of items. No carts, isles full of items to be stocked, employee pulling an electric jack when customers are walking in the main isle. Why can other stores stock at night and employees assist customers but Walmart can't seem to get it together? I rarely go to Walmart anymore. Not worth it. Walmart has no values or ethics.
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November 2022 by Canyon T.
Extremely poor customer service. Website says they have a particular bike in stock. Great I'll go pick it up. Didn't see by the other bikes. Look for an employee but no one around. Looked everywhere. Finally sporting goods employee calls a Coach (some kind of worthless manager) for me. Now been waiting 20 minutes. Finally shows up. Explained to her that website says they have the bike but none on shelf. She says we'll if it's not out we don't have any. Website must be wrong. Then she walks away.
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October 2022 by Eli L.
This Walmart does not even have a sacks to put your groceries in after you buy them you have to take it out in the grocery cart and unload each item into your car which sucks and cannot even get a hold of a manager of the store will not answer the phone and there's no way to leave a message poor management running this Walmart
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August 2022 by Benjamin G.
Every time going into Walmart is a nightmare. The employees have pallets out on the floor which makes it harder to move around. There is no one ever around to find for help when needed. If you do find employees they are out in the parking lot talking and/or smoking. When it's time to check out there is only one register open and you have to use self check out. If they want their customers do their own check out then pay us to do their jobs. At least when you go to fry's Safeway or other grocery stores they have more then one open and even times they call for help. The self check out lines at Walmart are long and can be there for a long time. I can honestly say Walmart is the worst place to shop.
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June 2022 by Ericka M.
This is Walmart employee coming out after closing time. If this is not hard work and dedication, not sure what else this new generation needs to get motivated. When our seniors either need to or want to work and feel productive. Great job Walmart for given them the opportunity that millions of young adults are unwilling to take advantage to escalate to the next level. This was one one of many I saw tonight. So proud of the older generation and their work ethic.
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May 2022 by Ernest E. D.
Overall friendly staff, and are always busy. Sometimes the self checkout machines are a pain, but machines do thier best.Got my Booster here too.
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April 2022 by Donald M.
This Wal Mart is one of the worst stores I had the pleasure of being there. Most of the associates do not help customers when we have a question about a product. The associates talk amongst themselves, instead helping people. The wait time to purchase your items takes on whole new meaning when it comes to customer service. The store has 14 registers, but management opens two. Wal Mart has taken people do not matter. I will avoid Wal Mart at all costs. I plan on not stepping a foot into a Wal Mart. This trip took three hours because waited in line for over an hour.