Enterprise Rent-A-Car
Car RentalHours:
13740 W Van Buren St, Goodyear AZ 85338 Hours
About Enterprise Rent-A-Car
Enterprise Rent-A-Car offers rental services at many airport and Goodyear locations, with online and app booking available. Customer experiences vary significantly. Positive reviews highlight superb customer service, with some employees being very helpful, courteous, and professional in resolving issues, including providing cost reductions and future discounts for problems. Rentals can be secured smoothly, and in-store dealings are often good. However, numerous criticisms exist. The condition of rental cars is frequently reported as not up to par, with issues like shaking during braking, maintenance warnings, and damage from prior accidents. Replacing faulty vehicles can be difficult, with branches often stating no cars are available. Phone customer service receives strong negative feedback, characterized by long hold times, rude assistance from call center staff, and poor reservation handling. Some employees, particularly at the counter, seem unenthused about customers. While many customers would use Enterprise again, they hope for better consistency in vehicle quality and service.
Most Recent Reviews
November 2024
The staff was professional and customer friendly. Staffed well so that customers were serviced in a reasonable time frame. The vehicle was clean and had a full tank of gas.
October 2024
Employes,the majority seem un enthused about customers.Generally on other occasions its fine.Women employees seem more courteous.
October 2024
The customer service is superb, but the condition of the cars is not up to par. Over a period of two days, we had to switch out the cars twice. We almost had to change the car for a third time, but fortunately, our need for a rental ended.
More Comments(308)
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