Enterprise Rent-A-Car
Car RentalHours:
13740 W Van Buren St, Goodyear AZ 85338 Hours
About Enterprise Rent-A-Car
Enterprise Rent-A-Car offers rental services at many airport and Goodyear locations, with online and app booking available. Customer experiences vary significantly. Positive reviews highlight superb customer service, with some employees being very helpful, courteous, and professional in resolving issues, including providing cost reductions and future discounts for problems. Rentals can be secured smoothly, and in-store dealings are often good. However, numerous criticisms exist. The condition of rental cars is frequently reported as not up to par, with issues like shaking during braking, maintenance warnings, and damage from prior accidents. Replacing faulty vehicles can be difficult, with branches often stating no cars are available. Phone customer service receives strong negative feedback, characterized by long hold times, rude assistance from call center staff, and poor reservation handling. Some employees, particularly at the counter, seem unenthused about customers. While many customers would use Enterprise again, they hope for better consistency in vehicle quality and service.
Most Recent Reviews
March 2026
The Goodyear location is really easy to pick up and drop off. Sometimes they get extremely busy, but they do get people in and out fairly quickly.
February 2026
Enterprise on Van Buren in Goodyear
The staff and service were fantastic…
They are kind and caring, I am treated like I am important, like a friend not just a customer!
I only used Enterprise, if a car is not available, I change my plans! Keep up the great service!!! thank you!
February 2026
I was really impressed with this car rental location. The employees are polite and very professional. The vehicles are in very good condition. I used Costco travel. The price was great. They also picked me up at my home to pick up the rental. Great job!
More Comments(351)
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