Enterprise Rent-A-Car

Car Rental
Hours: Enterprise Rent-A-Car offers rental services at many airport and Goodyear locations, with online and app booking available. Customer experiences vary significantly. Positive reviews highlight superb customer service, with some employees being very helpful, courteous, and professional in resolving issues, including providing cost reductions and future discounts for problems. Rentals can be secured smoothly, and in-store dealings are often good. However, numerous criticisms exist. The condition of rental cars is frequently reported as not up to par, with issues like shaking during braking, maintenance warnings, and damage from prior accidents. Replacing faulty vehicles can be difficult, with branches often stating no cars are available. Phone customer service receives strong negative feedback, characterized by long hold times, rude assistance from call center staff, and poor reservation handling. Some employees, particularly at the counter, seem unenthused about customers. While many customers would use Enterprise again, they hope for better consistency in vehicle quality and service.

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1. Goodyear, Arizona