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December 2023 by Ashley H
Dr. Shantell Shipp was phenomenal! She listened to me and was extremely knowledgeable. She quickly diagnosed me and had a treatment plan in place immediately! It’s been a few days and I am already feeling better! I am thankful for her support during my postpartum period.
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December 2023 by William Ellison
Been here a few times over the past few years. Visited in march for carpal tunnel pain and got some steroid injection for pain. Visted today and got.told they won't do steroid injections for CT pain that all they would do is issue me some ibuprofen and send me home. Best part it was the front desk that told me the DRs would be able to treat me. I didn't think the front desk staff are DRs and could diagnose me without even knowing my name or reviewing my medical record but I could be wrong. Its okay just go back to sipping on your guys Starbucks I'll ho find another urgent care that can help me.
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December 2023 by Chic C.
Care Quality- *****Office Experience- *I came in this morning for an appointment. I was 5 mins early and it was raining. I open the door and Michelle, the front office personnel rudely said to me " You can't be in Here , we open @ 8:00!" For 5 mins before 8? Really? she can't let me in and the other people waiting outside in the rain. There was a lady behind me who has kids and another lady who is also waiting outside in the rain and if you have compassion in your heart , let the patients in. Michelle, told all the patients to wear mask rudely. Don't know how to say "Please wear a mask" Say "please" , You have no manners whatsoever.I asked the two front desk personnel their names and they arrogantly answered me, "Kelly and Michelle". These two ladies lack customer service skills and professionalism. They don't know what kindness and compassion means. They need to understand that people who go to an urgent care are people who are not feeling well. Please show compassion and kindness. Treat people like how you wanted to be treated. My previous visit to this facility 2 weeks ago was good. The front desk lady was very caring. The provider was knowledgeable and caring. The provider today was knowledgeable, caring and compassionate. Today was a terrible day to encounter 2 rude ladies at the front desk who don't care. To them, it is just a job. To the management:Hire people who are educated, caring, compassionate, and who have good manners to work at the front desk. I hope you will take this review seriously and hopefully things will improve at your facility.
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November 2023 by Crypto Space
The heavy set Mexican lady at the front desk is extremely miserable rude and impatient. Honor health hasn’t took over for a good week yet and already upset they have to do their job. Also the wait times are now hours when the lobby is barely full because mainly the front desk doesn’t feel obligated to move faster being they have to start everything over for patients. Heard her complaining about doing “these stack of papers and still have to go on lunch” avoid this place
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November 2023 by Jordyn P.
I got here around 12pm for shortness of breath and I'm still waiting at almost 3 pm but they have taken several patients in before me. They're unorganized and don't care about their patients.
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November 2023 by Michelle Millan
I highly recommend this place! Everyone was so kind made my 4 year old daughters visit easy and fun for her. They kept her entertained and talked to her so she wouldn’t be scared to be there. I had made the appointment online and they were quick to also let me know they accept walk ins. Everyone was very helpful and answered all my questions. I would definitely go back in the future!
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November 2023 by F Bartlett
FastMed Urgent Care is a great medical resource when you need medical treatment right away that doesn’t require an Emergency Room visit. I have used them several times and they have provided fast and professional services that met my needs. The facility has always been staffed with friendly people that i can trust with my health care. I would recommend them to anyone needing to be seen for a medical reason.
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November 2023 by Sunshine Mahan
The staff was very friendly and helpful. The Dr. Was excellent. He listened and I was helped quickly. I would definitely return there. One of the best urgent care facilities where I've had a great visit. Thank you.
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November 2023 by Lila carrick
The staff was friendly, caring and kind. The nurse practitioner was very professional and listened to my concerns. I was treated very effectively. This facility will now be my urgent care of choice.
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November 2023 by Pat Olstad
A very fast and efficiently run Urgent Care facility. The staff was very helpful. I was in and out of my clinical needs within 30 minutes of my arrival.Thank you for providing the services needed.
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October 2023 by Megan Dierker
I went to this urgent care with UTI symptoms and severe back pain (which indicated kidney involvement). The provider did not seem to care about this critical distressing symptom, did not do any physical exam, and they treated me with an antibiotic (Macrobid) that does not penetrate above the bladder. I ended up getting EXTREMELY sick after the antibiotics they prescribed did not work… I could have become septic due to this mistake. I have never been more sick in my life and all that pain could have been avoided by appropriate treatment.
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September 2023 by A C
1.Super annoyed. They take forever for results to come back!2.Empty room, but yet take forever.3. Where is the sanitation? I was given a tablet to complete my information. I did not see her wipe it down. This place really needs to have a deep sanitation.
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September 2023 by Linda Petrarca
I had an accident while in Texas that resulted in 3x4” loss of skin and some flesh across my shin. Treated by emergency room and EMTs for a week. Returned home and I felt needed more care so went there yesterday morning. They were wonderful. Got 9am appointment by applying on line at 7am. Their on line is a bit clunky but with persistence you can get it done. That was the only thing not top notch with this provider. The front staff was nice and efficient. Wait was about 15min. The roomimg nurse was efficient and very friendly and concerned about my comfort. 10-15 min wait to see nurse practitioner who was very experienced and gentle. Gave me the best diagnosis I have had since the accident happened. And why it wasn’t healing. Between expert wound dressing and Rx and suggestions, I am better today than yesterday already and anticipate recovery.
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September 2023 by ChrisCotton Aareis
Talk about No bedside manner! In an empty facility, it takes well over an hour to be seen. You’re taken in a room to sit for another 45 mins, and listen to all the side conversations and joking around while patients need medical attention. Absolutely disgusting. Although the staff is friendly, the environment is aweful when you’re waiting this long! A simple check-in would be nice if you have to wait that long. If it wasn’t for the fact my son was being seen I’d have walked out.
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August 2023 by debora zygner
The satff are awesome!From front desk to provider!BUT ! They are good only for diagnosing and fixing on the spot.If you need any kind of testing, other than a urinalysis, you should go find a place that can do lab work and imaging. This is pretty much just like having your primary care on almost walk-in basis. They will send you to the ER for everything else, but the ER is supposed to be for life or death! Please do not clog up the hospital's emergency rooms for something other than that! While you are well, please Find a freestanding, emergency room, so you will know the place that you will be able to go to that can provide blood test, x-rays CT scans, like a freestanding emergency department!!!But the staff here are EXCEPTIONAL !!!!!
