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January 2024 by David Wells
Very nice place people are really helpful
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January 2024 by John O.
They take forever. I won't be coming here again. It took them close to 7hrs to remove a nail from my tire in which they told me it would only be 2hr wait.
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January 2024 by Curran OConnor
GO HERE! Josh was wonderful, was able to help me confirm over the phone they had a replacement tire for me, and quoted me an exact price and we were in and out in just an hour. Thank you!
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January 2024 by James Gardner
I arrived a few minutes early and upon walking through the front door, they new exactly who I was and what my app9was for. They quickly, professionally and accurately checked me in and showed me where the waiting area was. They gave me an update midway through the service and checkout was courteous and smooth. Walked out to no issues.
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December 2023 by Ralph E.
Made an appointment online yesterday. Got an email at 7:13am this morning confirming my 10am appointment. Arrived early around 9:30 and they said "we don't have any techs available until 11 if you don't mind waiting." I didn't understand why they confirmed an appointment they didn't have techs for, but fine. I said I'd run some errands and come back at 11. Showed up at 11. At 11:45 my truck still hadn't moved from the lot. I asked for my keys and left. If they can't work on a car within an hour and forty-five minutes of a confirmed appointment, they've lost my business.
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December 2023 by Homer Shaulis
Was wondering if you could Fix my F150, had some Wiring Chewed through. Has to do with Emissions
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November 2023 by Tameka Gibson
Did not like the way my fiancé was discriminated against and treated for just walking in asking about her flat tire that was in the next parking lot in the Walgreens. The guy working that day was very snobby, rude and full of himself. He even followed my fiancé out the store yelling at her in the parking lot as she walked away and left the store.
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October 2023 by Paul Salcido
Went to estrella location because I had a huge screw in tire and was losing air. I told them and they said all they can do is take the tire pressure??? No emergency services available they were booked?? Mind you they had no cars pulled in!!! And closed at 7 pm I got there at 5:30 pm. I could see if I had a slow leak but to tell me something like this needs an appointment is insane
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September 2023 by EDRISE
They've done such a great job with my car in such a timely manner. These guys take great dignity in their work and have been honest and respectful throughout the entire process or servicing my car. Best Firestone in the valley hands down!Service: Tires
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September 2023 by Nina Melton
Rate a Zero!!! Very Rude and i recently spent 1,100.00 on a job here. Needed my tire changed in the parking lit next door and Guy at the door on 8/25/2023 @8am did blow t even attempt to see if he could help me. Did not say good morning when i walked in and after i said it he just stared. Then insulted my intelligence by repeating what i asked twice back to me. I needed to know if they had a universal key lock! He didn't offer to do shii. DIDNT say let me check or offer a solution.. you guys specialize in tires!? This location customer service representative failed.
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September 2023 by Apricott318
Thanks to Josh and Rocko I will never step foot in another Firestone, nor will I recommend the Goodyear location to anyone. The attitude from Josh regarding an appointment his counterpart neglected to enter into the system was down right nasty. If we dont want your money here was a person, his name would be Josh. Thanks for nothing Firestone. Meineke was more than happy to service my vehicle. The saddest part about this entire ordeal is no one cared to respond or apologize for the way I was treated. Smh...
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September 2023 by Shawn B.
DO NOT GO HERE. I wish I could give zero stars. I dropped my vehicle off for four new tires, alignment, and oil change. Paid 1k for services. I drove 13 miles and my wheel flew off on the freeway and ended up totaling the truck. I had the vehicle towed to Firestone and asked them to fix the vehicle. I didn't want money, I wasn't mad. I just wanted my vehicle fixed. One manager accepted responsibility, and even stated that the mechanic who worked on my truck (Anthony, their "master mechanic" ) has been having problems lately and they will take care of it. I got a call a few hours later, from someone else saying it's not their fault, and good luck. They have ignored and blocked my insurance company from contacting them, they have ignored a demand for repair and payment, and I do not recommend this shop or company to ANYONE. Now the legal battle ensues to hold a company liable for damages they caused due to negligence.
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September 2023 by Taylor Marie B.
This shop used to be pretty good but I will never take a vehicle here in the future. I went in for a tire repair. Despite having an appointment and them telling me it would be quick, The first day took about 2.5 hours, they told me it was just normal leakage and filled the tire back up. The second day after a 6 hour wait they told me it was the rim and it needed to be replaced. So I went and spend $1300 on new rims since getting just one is next to impossible and almost the same price. Well day three the tire is still leaking and obviously I didn't need to spend $1300 on new rims, just needed a new tire and a competent tech. Pretty upset that I trusted this company because I still have to purchase a new $300 tire. And wait another full day will my car in the shop. This location is notorious for not having techs and managers that call out often. Don't waste your time and money here
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September 2023 by Monica Stephens
Such a kind group of guys! Walmart cancelled on me last minute and I’m supposed to head out on a business trip. I called so many stores. Luckily, Firestone saved the day and got me in without a complaint! 10/10 will come back! Thank you so much!!! ❤️
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August 2023 by Tommy Rowe
Staff was really nice, went in without an appointment said they’d start it at 4pm, took an extra day—every time I called they said it would be done that day, so I was waiting the whole time to get my car back and never got a call. Tire seems good though