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January 2024 by Jennifer K
Do not get youre alignment done here because if you don't purchase the package for a year alignment adjustment for 200 something dollars and only get a one time alignment then drive off their shop only to realize that they didn't fix the alignment issue they will charge you for a new alignment. You can address that they didnt corrcet the problem and They'll say they don't care. go anywhere else but here. they do not stand behind their work and will charge you a second time to fix their error. Another fraudulent tire shop! Better places to go than here!
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January 2024 by Mischelle Johnson
Appt for oil change and coolant flush. Kept vehicle for 5 hrs waiting on a filter. Was never notified of delays. When arrived to pick up car was not charged for coolant flush. When asked why I was told it wasnt done. Again asked why and was told “I don’t know, they just didnt do it. I dont work back there”. Terrible customer service. I will not return in the future.
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January 2024 by Nicole C
Paul (at Store 330295): was so chauvinistic and degrading I was shocked by my experience at this location. When I asked about any discounts or promotions on oils change since I had an appointment, he response to me was: “You know, I really DON’T know, (laughed) and I really DON’T CARE.” The conversation only went downhill from there, to the point I walked out. I was the only customer in the Store. He was so angry and verbally aggressive, I wasn’t comfortable waiting for an oil change and windshield wiper replacement, and very confused why this person was working in customer service and so angry towards women. I took my business to Store # 784294, they put on new windshield wipers for me, were very nice and professional. If you can avoid this location.
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January 2024 by Julie Jarrell
Horrible as they don't communicate OR listen..WILL NOT BE BACK AGAIN
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January 2024 by michael hauer
good visit, was not a OH WOW experience. Price was good.,
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December 2023 by Shane Pearson
Been here twice and been let down both times. Waited four days for a tire to come in from another location. When I got here, the tire wasn’t here. They never contacted me to tell me. Then they tell me that the tire doesn’t exist in the state after making me come back again. Definitely will not come back here again.
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December 2023 by Ben Simpson
Recently had low pressure warning in two tires. They saw me right away and topped off the air in all four tires free of charge. Even better- super friendly customer service. These guys are the best!
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November 2023 by Michael Stone
Took my Jeep in to have a nail removed from my tire and rotate the tires. I scheduled an appointment for 9:00. When I arrived, I was asked if I would wait or come back after the service was complete. I stated I intended to stay because I wouldn't think it would take very long. I then asked how long it would take. The attendant said "we are pretty backed up, and it would take 3 to 4 hours." Pretty backed up? it was 9:00 in the morning and I had an appointment. I told him I would wait because I had another appointment at noon. At 11:00, the attendant told me that one of my lug nuts needed replacement. I agreed. At 11:30, the Jeep was still not ready, and no one was actively working on it. I asked the attendant and he said they were waiting on the lug nut from another store. .... really? a tire place that did not keep lug nuts on hand. I asked how long it would take to get them, and I was told it wouldn't be long. At noon, I asked if I could take my Jeep to my next appointment and return when the lug nut arrived. Firestone agreed. At 3:00 I received a call that the lug nut had arrived. I went to Firestone and had it installed. This story is not over--The next morning, I went out to my Jeep and noticed another tire was low and had a nail in it. At first, I thought... what are the odds? I then realized it was the same tire. Firestone rotated my tires but did not remove the nail. I had to take my Jeep in again. Same attendant didn't remember me from the day before and didn't seem to concerned. When I recapped the situation and said they didn't remove the nail, his one question to me was... "did they at least rotate the tires?" .... odd question,.. sounds like this might be normal for them.
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November 2023 by Candace Hall
Great service.. all the others that said otherwise are entitled and rude. All the employees were great and the whole atmosphere was AWESOME.. definitely RECOMMEND
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November 2023 by Jose R.
Buyer beware: technicians failed to itemize and discuss prices for services and labor provided. Didn't release my keys to me until I signed on their pin pad, only then did they provide me an invoice that showed what they were charging. They failed to fulfill the service I initially requested as well and when I raised my concerns the "service advisor" Paul was rude, lacked customer service skills and constantly totes on the technicians "experience" as to why they overcharge on labor. When I questioned the lack of experience from a poor service provided, he got upset and walked away and failed to acknowledge me moving forward. A manager in training by the name Bryce was courteous and took the time to understand my frustration and after he agreed with my frustration, he encouraged I submitted a complaint to rectify any disapproval of service. To which I did. I would not recommend doing any services with this location until there is a change in management.
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October 2023 by Lori Moore
WONDERFUL! Entire staff was great. We got a flat on our way to California. Called a few other locations that were giving us 90min wait times. This location took us in right away and had us patched up and on the road in an hour. Thank you to everyone! Wonderful customer service.
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September 2023 by Randy Reed
They are good but communication is a problem. We had to stop by to check on our vehicle. They never called just to busy to give customer service?
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September 2023 by Celina G.
I got into my first accident and Progressive sent me over to them. They completed the job before the insurance rep. was able to come out and see the damages. Turns out they used the most expense parts and Progressive did not estimate the job to cost so much so I had to pay over $1000 out of pocket given that I was unable to get most of it covered by insurance.
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September 2023 by Nora Kukuk
The service was great, I took my car in for an AC repair and now it works perfect! Colin at the front desk was very friendly and helpful and answered all of my questions.
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August 2023 by Erik Sidney
Do not even bother coming here! Waste of time.. went for a simple oil change in the morning, the manager is sitting down up front at the computer and waited about five minutes before addressing me (only customer standing in the lobby) and he tells me it’ll be a 4-5hour wait to do an oil change, even with about six technicians in the back. So sad this place has gone downhill since the previous two managers left
