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July 2025 by Laura Ross
I came into this bank looking to open a checking and savings account. The lady was very nice and helpful and with out any reason for concern I opened my new account with cashier checks I had gotten from cashing in a life insurance policy a week prior. I deposited 8 checks totalling 7200. I was planning a very important trip the next day to go across the country for the next 3 months and this money was the funds I needed for the trip! Well I got to new Mexico when I noticed I was locked out of my online banking. When I called to find out why I learned they just closed my account without even notifying me! I was furious! And they couldn't even tell me why or where my money was until then next day! I called the branch the next morning and talked to the manager who informed me that the fraud department shut me down for depositing cashier checks! These checks are as good as cash! Then she tells me I can't even get my money for at least 7 business days!! What!!?? They closed my account! And kept my money! Ruined my trip! And called ME the crook! I can't believe businesses get away with this crap!! I did nothing wrong or illegal at all!!! If you can't deposit cashier checks into a checking account, what CAN you do with them???? They were rude and accusatory towards me for no reason at all! Stay away from this bank, they don't give a rats about their customers!
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September 2024 by Teresa Richardson
This bank doesn't allow deposits over the weekend because they have no envelopes to deposit money into and their ATM is disabled, so you can't make a deposit in the A. T. M, they just want you to rack up charges.
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December 2020 by Jessica Frey
I've had accounts with BofA, Chase, Navy Fed, Credit Union West, Compass, Pretty much all the major banks, and have had to close them for reasons like, insanely high overdrafts or misc fees, poor fraud case handling, improper account management and all the headaches that came with .My grandparents banked with 1st bank since I could remember and they never had any other bank. That was my initial reason I went to 1st bank when my company needed a good bank to do business with. Now i have to say without a second thought or impartiality they are 100% zen. They handle issues when there are charges made to your account that shouldn't be. There aren't hidden fees on things like over drafts or because you-used-this-we-charged-you fees. Just good banking. I had charges on my account i didnt authorize and they fed exped my card to me and was here the very next day nearly. I'm here to stay.
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August 2020 by Sherry Joudi
OMG ... A rude guy opened door at 11:30 pm and said they don't have appointment for open checking account ... I'm sorry for 1st bank ...
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March 2020 by Tre Ramsey
Great bank! Friendly and super helpful staff.
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March 2020 by Eli Ramirez
Great bank! Would definitely recommend to join. Best customer service in any bank in America
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January 2020 by Shuri Hoover
I've had accounts with BofA, Chase, Navy Fed, Credit Union West, Compass, Pretty much all the major banks, and have had to close them for reasons like, insanely high overdrafts or misc fees, poor fraud case handling, improper account management and all the headaches that came with .
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October 2019 by mski war
The Hispanic dude is the front right when you entrance, helped me get a great bank. I’m so happy that I have this bank. I feel nice!
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October 2019 by tamika L.
Went into 1st bank branch On Friday the 13th to open new accounts lazy incompetent staff everyone was lazy except the lady at the teller desk she greeted us when we walked in the door however the regular banking staff they were lazy and not wanting to do anything until we kept bringing to their attention that you do have customers in the bank waiting for service and you people are just laughing and talking about what you want to do tonight and Oscar was the very lazy when we went over to him finally to get information he did not seem interested in giving any help at all. VERY BAD CUSTOMER SERVICE FOR THIS LOCATION ESPECIALLY FOR FIRST TIME CUSTOMERS
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October 2019 by Arntbause G. Slone Sr
Very nice and professional!!
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September 2019 by tamika beeput
Went into 1st bank branch On Friday the 13th to open new accounts lazy incompetent staff everyone was lazy except the lady at the teller desk she greeted us when we walked in the door however the regular banking staff they were lazy and not wanting to do anything until we kept bringing to their attention that you do have customers in the bank waiting for service and you people are just laughing and talking about what you want to do tonight and Oscar was the very lazy when we went over to him finally to get information he did not seem interested in giving any help at all. VERY BAD CUSTOMER SERVICE FOR THIS LOCATION ESPECIALLY FOR FIRST TIME CUSTOMERS
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June 2019 by Arntabause G. Slone
Very nice and professional!!
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March 2019 by Alexander Chehade
Banking for good. 👠(💵 💵 💵)
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October 2018 by Israel R
I have been to 3 other branches and this one has the best staff, always friendly, kind and helpful. They are always quick to call me if they have any questions on my deposits, and always resolve any of my problems really fast.
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July 2018 by Stennis Robinson
Great service
