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January 2024 by Alfredo Herrera
Don’t come here GameStop steals points from you. Just go to Walmart target Amazon any where but here. All liars can’t give you real answers because they’re scared of customers reacting to gamestops policies
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January 2024 by Lucy Salazar
This is my favorite GameStop location because of the employees. I'm a newbie when it comes to gaming, and they're always super helpful and informative. I called when I placed my order to ensure I'd receive it that day, and I was called back within the hour and informed my order was ready.I've interacted with Dustin a few times. He gave me invaluable advice about the new Steam Deck (new to me) I picked up that day. Freya helped me with my pick up initially. She's very polite, friendly, and customer-centered. I had a very pleasant experience thanks to both of them. I love that she pointed out items related to a character I mentioned. She also knew where everything was, and I appreciated her sense of humor and personality. I felt at ease and welcome, which is usually a challenge for me due to my anxiety.The store is well organized, clean, and welcoming because Dustin obviously leads by example. As someone who's been in retail for the last 22 years (half of that time in management), I'm very impressed at the high level of service and attention to detail. I definitely recommend using this location over the others.Yes, I did end up buying something else.
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January 2024 by brenz licano
Service is horrible the girl with long black hair should not work here she sounds annoyed to help customers. Don’t come to work with an ugly attitude it stinks! Don’t come here if you do just don’t get help from here. She will try and shush you away like if a product is sold out try to recommend things or just roll your eyes and try “locking the doors on customers” I heard her tell a another coworker if it was cool they told customers they close at 645 and him stand at the door so no one else comes in. lol this chick did not make you any sells my guy!. @gamestop fire this mean
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January 2024 by Jamie Smith
Very nice staff. Had a game that has been extremely hard to find
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December 2023 by marko j.
So they implemented a new policy of no returns if you open the product. Bro, how tf i know its a good product if i dont open it. Unless its broken or doesn't work, they dont accept it. Guess GameStop is tryna screw people out of money any way they can before their company finally ends. Good riddance, ShitStop. You live off of Funk POPs and will only be remembered for your shitty policies.
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November 2023 by Brian Schudel
Staff was very helpful when we went in trade in our Xbox series S for a PlayStation 5 for our son. She worked with us to get us thru best possible trade in value and set us up with the new system to take home
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November 2023 by Charles J (Chuck Dawg)
Bryant deserves a raise!!! Always extremely helpful and knowledgeable.
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September 2023 by Silvio L.
I bought a wired headset for my kid that didn't work well. When I tried to changed it for a wireless one the store didn't accept the return. It looks like they have a very bad return policy and no interest in long term business
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September 2023 by Aaron
I asked someone for help they told me to wait. I waited like thirty minutes for help and nothing. I just left. I just had a quick question too.
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August 2023 by Gabriel Castile Herrera
Visited the store on July 30, 2023 in the evening. Young lady working was having a reprehensible conversation in front of children. Manager seemed to be flirting with her. I was just trying to browse PlayStation games and I felt uncomfortable. Also, prices are hilarious. Average $10 more for preowned products.
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July 2023 by Dustin Redland
Great location, it's been here for a long time and that goes to show that they've got a great selection of collectors items and always have the newest and latest games/accessories/consoles. Definitely a relaxed atmosphere and really helpful employees.
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July 2023 by *YCD*
Wow this location closed.I came here at 1pm on a Saturday and their sign says they open at 10. Place is sealed up. Another location gone :(
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May 2023 by Suzy G
Came to the location on Estrella Pkwy. Guy had a sign on door that said close for 10min. I had a newborn in the car Riude customer service.
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May 2023 by Gil Sau
-Bad customer service- I walked in wanting to buy a game console, they didn’t even greet me or asked me if I needed help so I decided to just go to a different store.
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March 2023 by Ed Mun
Went here a couple of weeks ago just to be held for an hour from issues they had. Non knowledgeable and only care about the store sales instead of Customer service. The two female employees could care less about the situation as long as they got their sale. Will not be coming to this game stop ever!
