-
November 2024 by Andrew Thunstrom
Left phone here at 12:30PM to replace the battery, they stated it would be "at most" 3 hours. After 5 hours, I called and they said it wouldn't be ready until the next day. When I called at 1PM the next day, they stated they did not replace the battery due to "the display being damaged and they are waiting for a new one" - I went in and picked up my phone as I needed it for work the next day, and the display was perfectly fine! What a waste of time.
-
August 2024 by Griffin Goodwin
wiped my mac book after taking 2 months of back and forth of useless nonsense before an overpriced repair, terrible service.
-
May 2024 by Ricky Walker
Failed to reproduce problem I was having with pc and immediately gave up on it recommending I pay for an in home service after I've already payed for a yearly subscription to get help, found the reason why they failed to reproduce the issue at home and still have no clue how to fix it as all methods of contact lead to a useless call center.
-
October 2022 by Google user
They only see the TVs that you buy at bestbuy buy they are nice to tell you the truth about it but for fixing it they prefer you to buy a new one
-
June 2022 by Ludwin Arreola
They only see the TVs that you buy at bestbuy buy they are nice to tell you the truth about it but for fixing it they prefer you to buy a new one
-
June 2022 by The Chandlers
Very knowledgeable helpful and professional
-
June 2022 by Ronald Reigottie
Slow service
-
June 2021 by Katie G. B.
This has been a painfully insulting & infuriating experience. After the store was unhelpful, I spent over an hour making an appointment for repair. The appointment was missed. I'm on my 3rd call trying to get this resolved. The 1st put me on hold for 30 min the disconnected, so I tried chat. They told me to wait, the escalated person told me to wait, then gave me a number to a tech who was accusatory, abusive, and said they weren't coming.
-
June 2020 by Antonio R
Consumer beware! Not timely on work.. disorganized... Not honest with customer.. when confronted, then they come clean with mistakes..
-
June 2020 by Douglas Bassett
Brought in my Samsung Galaxy watch I bought here about 2 yrs ago. Watch stopped staying on. Kept on turning off. Set an appointment with the Geek Squad. Figured they would know something. They won't touch it because I didn't get the "Geek Squad " protection plan at purchase. It was a Christmas gift. Thanks for nothing GS.....
-
June 2019 by Debra Ventimiglia
Problem solved on three devices!!
-
June 2019 by Joseph J
Terrible customer service! Don’t even try calling them because they’re rude and do not know how to talk to a customer.I purchased Bose headphones with a 2 year extended geek squad warranty over the manufactures 1 year warranty. For a total warranty of 3 yearsI was told word for word that if I purchased this 2 year warranty from geek squad at this specific location that it would come into effect once the 1 year manufacture warranty expired. Which it expired 11/11/2017. And That the 2 year geek squad warranty would expire in 2019.Well the headphones are dead and do not work anymore and they have hardly been used. They’re in perfect shape but I’m out a bunch of money because of a misinformed employee. Sucks but I know now not to purchase a warranty over what the manufacturer is offering on MOST items.
