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October 2023 by Google user
I would give 0 stars but then I can’t leave a review. It’s frustrating calling a doctors office two days in a row for an appointment and no answer, sent to answering machine with a filled box so I just get hung up on. Tired of hearing over the phone excuses then when I get there to the office and they’re entertaining themselves on a personal phone call instead of taking care of the actual patient calls
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June 2023 by Yuriko Medina
Worst place you could come. They just care about the money not the patient. Like the other comments say worst costumer service anyone could have. Called multiple times, went in person and they refused to correct my billing which they were the ones that mest up but cannot admit to their own mistakes. Instead I get if you want to talk to a provider about your billing you need to pay your copay… trust me stay out of this business if you don’t want to end up with a bill, which my procedure it’s covered 100% by my insurance but this facility is money hungry.
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May 2023 by J. R.
New patient "establishment fee" is $100 plus whatever your insurance copay is. They are no longer providing a service, a complete ripoff! I have been coming to this location for 15 plus years, recently my daughters became adults and I wanted them to come here. They wouldn't see them because they were new patients and when one spot became available they wanted her to pay an establishment fee AND then they would see her for a physical at a later date and at that time it would be only the copay. Also I will say that the drs don't last at this location, lots of movement in the last few years.
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March 2023 by giselle solis
The receptionists are all very rude and don’t have any skill in communication. Takes them hours to pick up the phone, I’ve had to call several times and wait long periods of time just to get an answer. Would not recommend.
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March 2023 by Stephanie Mondragon
The worst primary care ever! No follow through, wrong RX sent to pharmacy, no call back.
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February 2023 by Sharon M.
I just have to say that I was a patient of Dr. Longuist ever since I came to Arizona and never had a problem and one day I saw Lilia Santamaria Cano and it was such a Horrible experience!. I don;t know if she was so stressed out during the pandemic but she definitely did not present herself as a professional. I had a sinus infection , needed antibiotics, called the office to get the antibiotics , but they insisted I come in to see her. I have had chronic sinus infections my whole life and know my body. I did take a covid test at home prior to going into the office. Negative. As soon as Lilia walks into the patient room and talks with me, she freaks out and literally says I could have killed her technician's mom, who was very sick at home, because I could have covid and infect them all by coming there. Why did I come there?, she ran out of the room and said she was giving me a bloodtest, then came back and looked at me , with my mask on, and said, o.k. be honest, do you wear your mask all the time outside of our office? I was totally shocked and to this day, can't get over the way she acted and treated a patient. She literally accused me of lying about my mask. She bolted from the room, with me on her tail, cause I was outraged, and I hear her yell down the hall about me possibly putting that technicians mother at risk again. To this day, I can't get over her actions and hope nobody else had to endure that. I never wrote a review on yelp about her but I did write to the office and I'm sure it was buried , so I just had to put it out there. What she did was not right and because of that, I could no longer go back there even though I liked Dr. Longuist. I switched offices and am so happy I did. Would never recommend her and she violated my hippa rights for sure!!!!!
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December 2022 by Isa V.
If a patient is a no-show there may be a fee or termination if done repeatedly: Fair enough loss of doctor's time and a patient may need the time. If a patient is late, they may have to reschedule or wait to see if they can be seen. What do you do when your care provider is beginning to have a history of not coming in when patients are scheduled? Nothing you are completely helpless and at their mercy. I liked my DNP practitioner. During my last appointment with her when scheduling my follow up, I was told she was no longer making appointments. She will only be seeing patients on a walk-in basis. I have never heard of this. This could only bring chaos. I decided to switch providers and saw Dr. Gotchel, her supervisor and director of this facility, who lectured me, as soon as she came into the exam room, on how the DNP is a good provider. I never complained about her capabilities as a doctor. I liked her and wanted to continue with her, I just could not work with a walk-in schedule. I conveyed to Dr. Gotchel I never complained about her medical care only that I needed a physician with a consistent schedule. She insisted on having the last word and told me she was keeping her. Dr. Gotchel had to let me know she makes sure all is in order because she is the director. I felt uncomfortable after this and despite this condescending conversation, nothing had changed. I schedule my follow up with Dr. Gotchel again to give her a second change. On 12/15/2022, I witnessed in the waiting area an older woman with trouble walking in the waiting area being told her DNP, my same DNP, could not see her because she was not in and someone reached to her to cancel her appointment. The patient found no message or history of a telephone call on her phone. The receptionist told her to call to make an appointment tomorrow that she could not reschedule her with the DNP. The patient said it is not that easy, arrangements must be made for a car ride. I felt very sympathetic for this patient. It has been six months with this walk-in nonsense and for this patient I wrote this review. My visit with Dr. Gotchel did not go well. She had to remind again that she is the boss. Any doctor that does this run away. This office has high turnaround. There are signs all over for the patient to do their part but the doctor themselves are not doing their part. It is time to move on. I have sought medical care elsewhere and I am being treated professionally. Good riddance.
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September 2022 by D R
I’ve been coming here since 2018. Never any issues and I bounced around for a while trying to find somewhere that I felt comfortable. I am very happy with the service here! Cathy is great!
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September 2022 by Robert Neff
Absolutely horrendous customer service here. My experience from past visits is pretty awful, as they will keep you on hold for exceedingly long periods of time, when you're just calling to get your results.Today, I tried calling at 12:30 to schedule an appointment, and some smug-sounding voicemail stating the "office is currently closed" greeted me. Just tried calling again at 1:11, and the same thing. Uh...no! According to the posted office hours online, the office closes at 5! "Currently closed" in the middle of the day is a downright joke. Even if they were on lunch, good customer service would dictate they still have someone answer the phones. I would suggest going elsewhere for your healthcare needs.
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May 2022 by Kerstyn Keith
Probably the worst WORST customer service i’ve ever dealt with. The ONLY REASON I booked an appt AGAIN was because of the specific provider. UGH!!!!!
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February 2022 by S Bonilla
I like Cathy and Jason but the pulmonologist I had been seeing started working only in the icu. Well anyways I called the office because I’ve been on steroid therapy for many years now n hasn’t been weened off yet. I let messages letting the medical assistant know that I needed my medicine that he was giving. Well almost a week now and still no call. I’m very disappointed in them.
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January 2022 by John T.
I have been a patient here at IMS for many years now. For the most part I have received great health care. But today I did a virtual visit with Erin Erbes, NP and was not too happy with visit. I start by giving her my symptoms which are sinus related, and her first response was I need a covid test. She said it would determine how she treats it. She said if it came back positive just to take allergy meds, drink water, and take pain meds for headache. So I told her I've been doing that for 5 days now and still have congestion. I have stuffered with acute sinusitis practically my life and know when I have a sinus infection. If she would look at my file its obvious.. I've even had FMLA for sinus issues. Not happy with this visit and will never be seeing her again. What a waste of a copay
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November 2021 by Mark Ballestero
I'm not impressed. I'm thinking it's time to find me a new PCP that staff OMG! I just started going there and it's already looking like a place I don't want to do business with. Two stars I think I'm being generous.
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September 2021 by Neff Toons
Absolutely horrendous customer service here. My experience from past visits is pretty awful, as they will keep you on hold for exceedingly long periods of time, when you're just calling to get your results.Today, I tried calling at 12:30 to schedule an appointment, and some smug-sounding voicemail stating the "office is currently closed" greeted me. Just tried calling again at 1:11, and the same thing. Uh...no! According to the posted office hours online, the office closes at 5! "Currently closed" in the middle of the day is a downright joke. Even if they were on lunch, good customer service would dictate they still have someone answer the phones. I would suggest going elsewhere for your healthcare needs.
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August 2021 by Charlene Johnson
The worst place to go. They don’t communicate with each other about patient care. They don’t remember what they told you and then make it your fault when you try and do what they said. And they forget to put I. Lab orders, or call med refills, and they don’t follow up with the patient about lab results. They can take 3 days to follow up if they do . The front desk workers are also disrespectful. I’m leaving IMS and finding a new doctor. Awful, awful place.
