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January 2024 by Hal K. (HALISCO)
The store was clean, pleasantly quiet with many sales. Hard to see how this,store survives. Each time I stop in, I don't think there are even ten cimustomers in the store at any one time.
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January 2024 by Shiney Quinn
Thank you to all the staff of the women's department. ❤️ My 80+ grandmother enjoyed her shopping and the customer service was amazing. Thank you to the young gal in the dress department, your service and care to answering an old woman's questions on dresses and sweaters was 5-star top service during a super busy holiday rush. Meant the world to us.
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January 2024 by Chris K
Still the same place it was when we were kids, home of members only jackets and those bugle boy jeans we were wearing. I was surprised that this place open right next-door to Chuck E. Cheese, I mean come on. I feel like a little kid again… my kids are like I don’t wanna go to Chuck E. Cheese some thing about five nights in Freddys idk smhThe customer service is great hereFeeling all nostalgic remember Izod they have everything here. I was seriously in and out with my order pick up Tanya was exceptionally courteous, fast and funny.
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January 2024 by J M.
Lied about holiday return policy. I purchased 2 pr of shoes online Oct 29th and the return policy states that I could return them through January 15, 2024. Today is January 7th and I can't start an online return for 2 pairs of unworn, new in the box shoes. I wouldn't have purchased them had I known they wouldn't honor the return policy! What absolute crooks!!!
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January 2024 by Manny Arviso
The store nice inside. However the parking lot is a disaster the lights flickering on and off. It's dark needs attention ASAP before someone gets hurt
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January 2024 by Rachel Haskins
Love this store and the staff is wonderful the girls are so nice they're so sweet they care about what you're looking for they help you find it
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December 2023 by Justbeinghonest
2 employees very noticeably sick. One Hispanic lady that I belive cleans up as it looks like that's what she was doing tonight. Walks to the jewlery section coughing up a lung and blowing her nose. That's disgusting! And why spread your germs so others can be sick for Christmas?!
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December 2023 by Michael T Boyd
JCPenneys used to be a family favorite store. Being in my upper 50's, I remember going with my parents and grandparents in the 70's when we were shopping for everything. Now, nothings in stock, the prices don't match, inventory is incorrect, and worse they act like they provide military discount and they gave me 1% on only "one" item saving me 45 cents. Whoooohoo. Spent well over $100 to save 45 cents. What a shame! Maybe they saved a few dollars so they can afford to put in new lights in the parking lot that's been midnight dark for several years. Or, maybe they can hire a security guy to check bags of the people shoplifting and stop raising prices and acting like everything is on sale.
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December 2023 by Marco M
Pretty bad experience with customer service when returning unworn merchandise with receipt in hand.
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December 2023 by David Garcia
Been to this location a couple of times now and both are just okay experiences in my honest opinion of this location. There are a ton of clothing and variety options to shop for at this store, and looks like there is a built in Salon. Customer is service seems okay, clothes and labels are disorganized and made it hard to try and find the right deals on certain items. I've included some photos of what the store looks like, overall it's an ok store, arrowhead just seems to make the trip to other JCPenney a little more worth it .
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December 2023 by Mayte Esparza
My mom and I were there around 12:45 today and the cashier (Latina lady with a bun) by the east entrance was rude. Acted as if I tore the tag to my sweater off myself or something and told me to go get another one. (I don’t work there but sure I’ll go get it) Also asked me if I was a rewards member but never asked either of us for our numbers. When my mom told me in Spanish that she never asked for her number the cashier butted in, in English which my mom doesn’t speak, telling her if she used her JC Penney’s card it automatically went on her rewards. Ok that’s totally fine, but I didn’t use my card and she never asked for my number either, which means I lost those points. At that point she said we could go back in the system and add them but I honestly didn’t want to deal with her anymore. I understand working retail during the holidays is rough but giving people attitude right off the bat is unnecessary and unpleasant.
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December 2023 by Kimberly sue Soto
Okay haven't been to a j c penneys in a while But they have the most amazing dresses here for date night or special occasion. But they have something for everybody. Great customer service and everybody is really friendly.
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December 2023 by Mary Stringham
They had a decent selection but I needed to change my child and the stall with the changing table was locked with no one in it. I asked an associate and she brushed me off saying “Maybe it’s broken or something” then walked away. Won’t be back.
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November 2023 by Robert Watson
Great customer service.
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November 2023 by L B
Ms Audrey in the jewelry department was outstanding!! She went above and beyond to help me and my fiancé find our dream wedding rings! We got the perfect ring and the price was absolutely wonderful!!! Her knowledge her love & care she gave us was incredible! I am sooo happy we were able to have her assist us and be able to share this special moment with us! 10/10 customer service!! Thank you ms Audrey you have truly been a blessing to us! Blessings & love always :) Now we can plan our special day! Lashay & Devin ?