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November 2023 by Kim N
Jeannine at the Goodyear store fantastic.Ordered what I needed.Great asset to the company.Very personable and helpful. Treats you like family.We have all Laz boy in the house. Will buy again and will let Jeannine help us.Thank you
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November 2023 by Rob
Holly Winger is a Senior Sales Associate who is the consummate professional. Her customer service, asking questions to understand what you want, and providing ideas and options is excellent. It was a pleasure to work with her and I got what I needed, made the purchases, and was done in short order. Very efficient and productive for me. La-Z-boy products are top-notch quality. As long as you pick either real leather or fabric upholstery, you can’t go wrong. I’m a return customer who’s bought 6 large furniture pieces. Hit the sales discount events such as November Black Friday to get awesome discounts of around 43%. November is the month that I do my purchases there.
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November 2023 by Ronni Dreisbach
I have had the most awesome experience with Carlos in scheduling my delivery and exchange. He is on the ball, and so pleasant! In a time where Customer Service is not what it used to be, he is a true asset to La-Z-Boy.
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November 2023 by Joanne Spina
I really enjoyed working with Allison and Sonja. They helped me do an awesome job matching my existing La-Z-Boy recliner to new furniture. The design service was simple and fun! For a moment, I felt like I was on HGTV! They asked questions and listened to my needs. Allison and Sonja helped me create a refreshed living room with the quality I love about La-Z-Boy furniture.
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October 2023 by Susan Green
I can't even begin to tell you how WONDERFUL this experience was!! The Dynamic Duo (Holly & Sonja) were amazing! When they arrived at my house (a complimentary service!!!), they allowed me to tell them about what I envisioned. After about 2 hours (it felt like old friends having a chat after not seeing each other after a long period of time), they took my ideas and went to the creative boards. Two days later I had a design and an entire look for my new bedroom! They incorporated family heirlooms into the new updated look (yes, I cried), combining the old with the new. It is so beautiful! Everything was thought of, even my new bedspread! You will not be sorry! Go see Holly and make sure she brings Sonja to your house!
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October 2023 by E. Becker, RRT
Jeannien is truly a fantastic asset to the La-Z-Boy company. She worked with us to find exactly what would accommodate our needs and we never felt pressure to buy. She listened to what we needed from our furniture and found pieces to match. We look forward to receiving our custom piece and enjoying it for many years to come!
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September 2023 by Joy Hoffpauir
Worst purchase ever buying Lazyboy. Paid over $2200 for two recliners. One material is wrinkled and sewn incorrectly. Sent pictures and without coming to my home they said there is nothing wrong with the recliner. So the extra warranty is a scam because they wont fix the problem from the get go. Should have bought from Big lots at least I could have taken it back. Those sales/scamer people are good, they promise you they will fix or take care of any issues. Not true.
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August 2023 by Kelly Cloepfil
Went into the store looking for a sofa and love seat for our great room. Allison was such a helpful salesperson. After showing her pictures of our room, she suggested leather to compliment what we already have! Also helped with throw pillows to tie in the room! We ended up ordering two sofas, as we have a large area and am excited for their arrival!
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August 2023 by Myla Houle
Jeannien was so helpful and patient with me. She had great suggestions. She also kept within my budget. Sonja was especially helpful with ideas to add accessories to complete the room. Both were a delight to work with.
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July 2023 by Monica Jessip
My husband & I were shopping for a new sofa and recliner, and went into Lazboy. I was apprehensive before walking in the door, as it is always a stressful situation, with the “Pressure Sales Syndrome “.What a wonderful experience it was as soon as we walked in Lazboy on McDowell.Holly Winger greeted us with a friendly smile and welcomed us in as family! She was so excited to listen to what we wanted without any pressure and showed us so many great items.As we were making our final decision, we sat back down on a sofa and recliner that we checked out (2 hrs earlier!) We made our decision. I would highly recommend Holly and would give her 10 stars. You will be amazingly impressed.Lazboy is quality that cannot be beat!
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June 2023 by Tracy Hurley
I just wanted to let people know about the quality Customer Service that my local La-Z-Boy has continued to provide. I needed a replacement pillow for a couch I purchased. Edgar in Customer Service was able to look up my order from a different store in another State and quote me the replacement cost. He also suggested that I contact my local clearance center to see if they might have one in stock. I worked with Steve at the Warehouse and he checked the floor stock for me. He explained where the Clearance Center was and the hours he would be working. It’s nice to work with people who continue to take pride in their product and their work!
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June 2023 by Gail Robison
I walked into Lazy Boy to find a comfortable recliner for my bad back and hip. Allison met me at the door and took me instantly to the Sloan recliner after explaining to her what I was looking for. She took the time to sit with me and explain all the chair’s functions. I was sold after sitting in the chair for 30 minutes and felt all the wonderful ways the chair would meet my issues!!
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April 2023 by MARILEE SWANSON
I give 5 stars for your salesperson, Jamie Lethin!! Our first trip in to your store in Glendale, we found a chair, but felt the price was high. Jamie was exceptional (!) in her presentation…so much so, we called her three days later and asked if she’d have time to sell us a chair! Once again, her time with us was priceless. We purchased the one we wanted originally. In my opinion, Jamie should be, and hopefully is, considered a VALUED employee! She is our “go to gal” for us as well as friends and family. Thank you, Jamie!!
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April 2023 by Kylei M.
If I could give 0 stars, I would. This has been the worst experience I have ever dealt with regarding a large order. We placed an order in January for a new build house and was told 12 week lead time. A few weeks prior to that we called to check on the status since we have heard absolutely nothing from our sales associate Linda and they told us now it would be May/June. Just called again today to check the status and now being told August or later. Meanwhile they are holding $9,000 hostage and won't even let us cancel the order. I will never, ever go back to this store again and I wish I would have read reviews prior. $9,000 is no small amount of money to just keep hostage with no options or care for their customers. I will say everyone was extremely friendly until they got the money and then it was radio silence.
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April 2023 by Sheryl Janousek
Your salesperson was very pleasant and helpful with our purchase.
