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March 2024 by Paul Bunnell
Who knew a massage was such a good way to ruin your day.My wife gifted me a massage while she was a member ($65) and she was told it had an expiration date at the beginning of march. I called to book it on the day it expired, thinking it needed to be booked by the expiration date (my bad). In the process of me scheduling it for a few weeks later, they had to pull up the account and could have seen that it was about to expire. Their side of the story is that it’s the customer’s responsibility to know when the expiration date is and that it needs to be used by the expiration date, and they don’t check that at the time of a booking. But they certainly have no problem checking on your way out the door. Only after the massage did they say, “That gift was expired. You have to pay the non-member rate of $125.” Everyone (including myself) was very polite, and in recognition of the expired status, I proposed that I pay the non-member $125, but with the pre-paid/expired $65 applied toward it. They could have realized that the $65 that was already in their bank doesn’t have an expiration date, and that they would be getting a total of $125 for a job that would have only earned $65 just a few weeks before. They would be coming out ahead. They could have realized that the combination of saying, “We don’t check expiration dates when a person books, that’s your job, we only check after services are rendered” is a recipe for surprise billing. I booked with the impression that my $65 gift was being honored and walked out having paid $190 altogether.I’m not saying they were being unethical or that they can’t enforce expiration dates. Just cutthroat, and that’s not the kind of business I want to support. Just be sure to lawyer up before you go.
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March 2024 by Troy Wolek
I am extremely disappointed with this company. I had prepaid for six services to gift to employees last year, and I completely forgot about them until now. When I tried to access my account, I found out that it was frozen, and I was told that I needed to pay for a new membership. This is not what I signed up for. I paid for services and credits, not a membership. I still have four credits remaining, but now I'm being told to pay a $75 monthly membership fee for an $80 service. This is unacceptable. As a loyal customer, I expect to be treated with fair. It is not right to punish me for a mistake that was made on your end. I urge you to reconsider and find a solution that works for both of us.
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March 2024 by Jess W
I don't get massages very often but really needed one due to neck and upper back tension. Ryan was my massage therapist and he did a great job focusing on where I needed it the most. I was happy with the amount of checking in he did with me as well to ensure the pressure was good.
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March 2024 by JoAnn Acosta
Michelle is an excellent massage therapist if you like deep tissue especially!! She is gifted in what she does!!
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March 2024 by Michelle Schroeder
Janie gave a very relaxing massage. She was very communicative in areas that I needed extra work on like my neck and shoulders. I would highly recommend Janie!
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January 2024 by Stephanie Cegelka
Ryan was great, perfect pressure. He hit all the right spots loosened up my back and shoulders a lot. 90 minutes was a perfect session with him.
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January 2024 by kimberly robinson
Sydney was awesome!
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January 2024 by Winona Davids
Leigh is fantastic. Love my twice a month massage. She listens and gets me to relax which is nice. I will continue with her for as long as possible. This time I had trouble rolling over and she was able to assist me. Love her very much. Definitely a 5.
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January 2024 by Robert Lewis
Leigh was great, and provided a really good massage. She listened to the needs of my problematic areas and gave an explanation of exactly what I needed to hear, and I will be coming back.
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January 2024 by Kathy Farnsworth
Sydney is excellent- very attentive to client needs.
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January 2024 by Nancy Walker
Claudia is amazing. Very attentive!
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January 2024 by Taiesha Iles
I have been with Massage Envy for a minute now and the one in goodyear is so busy but when I do get in I love it from a facial to a massage...Oh and Ryan S wow that guy has the hands of a god...I am so serious I went in with some serious neck and back pain and woke up this morning like I never had it the day before...please do not overbook Ryan I need to see him again...but please overbook Ryan because he is amazing you will not regret it...medium firm pressure...AhhhhhhI started seeing Elizabeth now for my face and she is amazing. All i know is she has me glowing and she is thorough...I am glad to have a place to do some self-care for myself.
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January 2024 by Sharon Webb
Wonderful 90 minute facial from Sydney. Came out with my skin glowing (in a good way!) and totally relaxed. Thank you Sydney!!
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January 2024 by Julie Montgomery
Sydney is very professional, friendly and take all your needs into consideration when she does your massage. I would recommend her to anyone that wants a great massage.Sydney is the only massage therapist I go too.
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December 2023 by Vanessa Padilla
I always have a relaxing and attentive experience with Sydney S. I highly recommend her to anyone needing a fantastic massage. You'll leave there floating on clouds!
