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September 2023 by Duane Deacon
We had an excellent experience in making our purchase. Everything was displayed so that we could easily try every model we were interested in. Ken is exceptionally knowledgeable about all the products he has on display and explains everything in a manner that’s easily understood. We do not hesitate in recommending Ken if you have any questions and want to get what is best for you. Linda and Duane Deacon
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September 2023 by Cindy Hester
When you’ve completed your research, made your decision, and set your intentions, then you ought to be able to go just about anywhere and make your purchase, right?? Well, that’s easier said than done, folks. I’m very glad I found Amanda at the Goodyear location. She certainly lived up to the “Sleep Expert” logo on her shirt. Amanda actually listened to my wants and concerns, and without me mentioning any brands, took me right to the mattress at the top of my choices. She also selected a pillow that was geared to my sleeping position and size so that I could test my resting position on the mattress appropriately. The experience with Amanda and her colleague Ken was a pleasure, and I left the store realizing a great night’s sleep was just as much about peace of mind as the mattress set I’d purchased.
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September 2023 by Nawnie Holmes
I had no idea there was so much to learn when buying a mattress I always just bought it for how comfortable it felt at the time, but Ken made my experience, very educational and interesting.
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September 2023 by alyssa spier
Jason went above and beyond with my customer experience today. He was extremely knowledge about the products he sold and provided customer education beyond simply making a sale. Jason assisted me in making an informed decision and made me feel like my comfort was priority.
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August 2023 by Raquel Pinales
I want to start off by saying I was helped by Kenneth, one of the sleep experts there! He's very knowledgeable, perspective and very patient! When it came to finding the right mattress not only was the focus on what I wanted but Kenneth worked diligently to finding a price point to my budget! Kenneth explained thoroughly the importance of getting the well deserved rest an individual needs especially the health benefits one should always be aware of when buying their perfect mattress! Thank you Kenneth for your time and knowledge:) I undoubtedly believe that he can guide you to the right direction when it comes to finding your perfect mattress! 10/10!!!!!
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August 2023 by Gwyndolyn Ensley
I am very pleased with the service I received. Ken (Store Manager), was very courteous. Greeted me with kindness and some how he knew I needed help in choosing the right mattress. Ken was very knowledgeable about each product I inquired about. He demonstrated each product I asked about and was patient with my questions. He didn't try to push any products on me and that was really appreciated. He explained the different discounts. He was very clear giving instructions on how to take care of the items I bought. Excellent service all around! I purchased my previous mattress products from Mattress Firm and will do so again when needed. Thank you Ken for excellent service ?.GiGi Ensley
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August 2023 by Esther Broughton
Ken Ruch was fantastically helpful and he knows his stuff! He was patient, knowledgeable, and did not push us into making a decision but instead guided us in the decision making process.
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August 2023 by George W.
After wayyy too many years we decided that we needed a new mattress and box springs. we shopped several stores and although Mattress Firm was not the least expensive, we felt like we got the best solution. Ken was an absolute delight to work with. There was no pressure to "buy right now"! You owe it to yourself to check out Mattress Firm in Goodyear. Ken will take good care of you.
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July 2023 by Dan H.
Bought a mattress from Amanda, she was friendly and helpful. Looking forward to getting our new mattress. Would recommend this store, and asking for Amanda.
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July 2023 by Yomy Castillo
Ken was very helpful, knowledgeable and answered all of our questions. He didn’t make us feel like we had to purchase the most expensive mattress in the store and gave us plenty of options to choose from.
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June 2023 by Michael Player
Had a bed that I wanted to return because I felt it was to soft. I was within the 120 return policy.Alan , the gentleman that was in the store at the time, listened and then let me test out a few beds. I found the right one and our business was concluded in 35 minutes, including paperwork.This review should sufficient but to be totally transparent, Alan did a great job; made me feel comfortable and expertly handled my request. The organization stood behind their commitments.
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June 2023 by Barbara Naslund
We were prepared for a hard sell when we walked in. But we had a very pleasant time with Jason. He didn't pressure us to choose one way or another. He educated us on each choice and let us decide. What a great experience! Everyone in the store were genuinely very friendly. We felt good about the process and confident we chose what was right for us. Thank you Jason! And the pizza place you recommended was awesome. We will be going back there!Barbara and George
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June 2023 by Jenny Gaspard
My Mom and I went to Mattress Firm to both purchase multiple mattresses and Jason, the Sales Associate, was wonderful!! He was patient with my Mom and I and extremely knowledgeable about all of the products. He was funny yet professional. We purchased 4 mattresses today and are very satisfied customers!
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April 2023 by Zackery Clark
Mattress’ and sleeping technology has come a long way since I purchased my last one ten years ago. Ken was extremely polite, overly knowledgeable (if there can be such a thing), and his professionalism was above reproach. He brings an honest care to helping people sleep better and thanks to Ken’s expert advice I sleep not just like a baby, I sleep better then. It wouldn’t surprise me to find out that he’s long been promoted to some kind of upper management by the time I go back for my children’s mattresses in a couple years.
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March 2023 by Katinka Kepler
I’m not a huge fan of places that overwhelm you with sales reps, but at this store the experience was completely different. I already knew I wanted a tempurpedic and Jacob went right along with it and really guided us on each available mattress until we settled on one. I’m not sure I’ve ever met such a kind and knowledgeable Sales Rep. As a disabled veteran I truly appreciate that we weren’t rushed & walked out excited for our new mattress that’s coming in just a few days! Thank you Jacob!
