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October 2023 by Rob Zaragoza
Background on myself I have previously worked in the tire shop industry for over 6 years so I know what to look for. Brought vehicle in for a flat repair on Wednesday evening. They found a screw and repaired it for $20.My vehicle was fine til Friday afternoon when I parked it and didn’t go to drive it until Saturday night when my tire light came on less than 5 houses down from my house and I saw the tire was completely flat.Brought vehicle in Monday to get it looked at and I was told the leak was from the side where the bead seats on the tire. (Possibly due to tire being damaged when tire was out back on) Marcus gave me a discount on a new tire since he was understanding of what possibly happened. Asked them to swap my full size spare tire (since it was new and same exact tire as all my other tires) onto the wheel and when the new tire comes in they can put it on as the spare since it was going to be a different brand. I offered to pay for the mount and balance but he said he would take care of me.When they swapped the tire onto my wheel they over inflated the tire to 42 psi (placard on the door says 33psi). When I went back to pick up my tire I noticed the spare wheel was balanced with adhesive weights as opposed to hammer weights which is what’s supposed to be used on steel wheels. I didn’t mention it because at this point I didn’t want them to mess up even further. When I got home I checked the tire that they swapped onto my vehicle and noticed they didn’t rebalance the tire because all the old weights were still on it. When putting a new/different tire on a wheel the old weights should be taken off and the tire should be balanced with no weights on.I appreciate Marcus’ great customer service but the technicians messed up. I paid for a flat that was done incorrectly (No refund), was okay with paying a discounted price for a tire that I shouldn’t have even had to get had the repair been done correctly, and there was still issues. I wouldn’t recommend this place to anyone.
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October 2023 by Kasey O'Connor
I take my Stinger here and they have been so helpful every time I call or go in. They answer every question I have, and are usually very speedy about their services. They also go out of their way to try and get you the best tires for the best price. I appreciate these guys!
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October 2023 by Eddie Cottingham
Marcus and the guys were very helpful and gave us a great deal on new tires. I will send others there. Definitely someone you can trust.
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August 2023 by Garrett M.
Absolute terrible service. I took my brand new Mercedes van to get a screw out of my tire.As soon as I parked it the kid asked me if I have a special tool to get off my plastic hubcap. I should've left at that point.45 minutes later, my van is still not done and now I have two stripped bolts in my hub of my brand new van.If you look at the screws that they gave me, you can tell that they're all striped on the bottom. Likely use an impact gun on full power to remove the screws from my rim.If I let them replace the hub, it's kind of void my warranty with Mercedes.Now the van is unsafe to drive with only three screws, holding my rear tire on.This is a Service vehicle, which Hass to be on the road every day doing service calls.This company is not taking responsibility and now I'm gonna have to sue them in a court of law.The guy in the lobby would not call the owner he told me the owner was on vacation. Terrible service. I would never take my vehicle there again or never recommend them to anybody.I'm a small business owner when you screw something up then take accountability for it.The kid that was doing my tire didn't even have a uniform, so I am pretty sure he was new and didn't know what he was doing.Once I went in the office and told the guy the kid doesn't even know how to take off my hubcap they should've had somebody else work on my brand new van.
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August 2023 by Chris Skinner
As someone that was in the car business for almost 20 years, I know how rare it is to find a shop that actually wants your business and looks to earn it. I had a trailer tire separate today and expected to drop off the tire for a day or two. Marcus and his team actually had it replaced the same afternoon and under the quoted price. This is definitely my new go to place, thank you. We really appreciate small business
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May 2023 by Chris L Lang
This place is as good as it reviews and more ! The people there are honest and have integrity. They are customer friendly and give straight answers to your questions. They do NOT push to pad your repair bill but they do make educated recommendations but with no pressure at all.The work I had done today was simple but they handled it quickly, professionally and most of less than half of the previous garage I visited for an estimate.I Truly Appreciate an Honest and Trustworthy mechanic in this day and age and I now have a new go to shop for my mechanical needs. This place is a 6 out of 5 stars, they are beyond good.Thanks Bunches McFall Tire and Auto !!!
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May 2023 by Pamela White
Great service, fast, friendly, knowledgeable, and honest. I will always bring my car to McFall!!
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April 2023 by Harold Mathues
Went to McFall for the first time today. Needed a tire repaired. They finished in half the promised time at a reasonable price. I will go back when necessary.
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March 2023 by John R.
My stock Goodyear tires on my 2020 F250 were about bald after about 27,000 miles. I hit up Marcus from McFall Tires to talk about a leveling kit and new 35 inch tires. Marcus worked with my budget and got me into a nice ReadyLift 2.5 Inch Coil Spring Level Kit with Bilstein Shocks all around and 35 inch Toyo AT3s. They killed the install and had extremely competitive pricing. Highly recommend giving these guys a try to earn your business!
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March 2023 by Shey T.
When I picked it up last Monday, I called because it was still jerking after they "worked" on it. The guy told me to give it until Wednesday. Well I took it back this past Saturday because it was getting 10 times worse and they told me my transmission went out. I have a huge issue with that because I have three diagnostics done including one at your shop and that one came back a transmission code. I get work done at the shop and now my transmission is messed up. I need you to help me understand what's going on because I really need my vehicle fixed and reimbursement for the services I paid for. Roger did explain sometimes code can override another code , but like I told him nothing will override a transmission code. Lawrence was extremely rude and I almost had my brother come up there on him. I recorded the conversation. He was extremely disrespectful while I'm trying to ask questions about my vehicle because it's not making sense and adding up. Roger was nice and did explain but what he is saying still isn't making sense because I didn't come in there with a transmission issue but yet I left with my transmission being completely shot. No one is getting back with me. Now maybe the owner will call back
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March 2023 by Clint Koehler
These guys are great! I have been in there a few times with issues that were easy for them to fix and they did not even charge me. Even when they are busy they have found time to get me in that day and still fix my issue. If I ever need anything done on our vehicles and it is something that they work on I will always take it to them. These kinds of businesses are the kind we need more of!
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January 2023 by Lance Matthew
I have been here a couple of times - once for a routine oil change and most recently for new brakes and rotors. I was quoted a great price both times and received excellent customer service.
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December 2022 by jeanne hoffpauir
Lawrence was very kind and helpful. I appreciate how he took his time to explain things, so I could understand. LolNice guys makes paying for repairs a little easier on the stress level.
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December 2022 by eric the red
Went for an alignment on my truck. Not able to complete due to my truck being too long. I appreciated their honesty and pointed me in the right direction to a reputable shop for my alignment.
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November 2022 by Larry N.
Great 5 star service every time I come here. Highly recommend! You will not find a better crew for your auto repair and maintenance needs
