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February 2024 by Maya Padil
As of 2/1/2024. They have these babies up for adoption.
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January 2024 by Jonny Gall
Good little store the pet smart in my neighborhood didn't have what I needed and this one did I guess this is where I'll be going for now on
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January 2024 by Sandy Lewis
They do a good job for grooming and reasonably priced
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January 2024 by ximena urgiles
There was one worker who was extremely rude in the groomers section. I felt disrespected and will not be back here again. I went for my dogs haircut and came out with no difference. I was overcharged for nothing and got told my dog did not cooperate when he is very young and easy to handle. DO NOT recommend for puppies first cut.
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January 2024 by Mando N
Horrible service!! Groomers treat dogs horrible and expect the poor dogs to behave!!
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January 2024 by david G T
Vary helpful employees and they have plenty cat's ready for adoption
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January 2024 by Melle
Very friendly employees, cleaning store and not a lot of people.
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January 2024 by Chaunte Barrilleaux
I don't necessarily dislike, I brought my daughter for pictures... mine and hers arrived via emailHer and her Dad's, is not downloadable super bummed.Really wanted to print it for her for Christmas
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December 2023 by Denisse S.
DO NOT TAKE YOUR DOG TO GET GROOMED HERE! The girls here don't care about doing their work right!! You literally get what you pay for. My golden doodle was shaved down and not to mention she has a lot of bruising and irritation on her skin. If only my dog can talk. I had a disagreement with them about their policy in the beginning where they forgot to mention to me that my dog vaccine record shot wouldn't be valid so I had to call her vet to "prove to them" my dog was vaccinated and I think they took it out on her! The girls that work here and young and you can tell they just want to be clocked out. No passion for these puppies! If you love your fur baby don't take her here! Horrible service! Now that I mention this to people I've heard horrible stories about this location! I wish I knew!
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December 2023 by Bob Black
Nice pet store.
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November 2023 by Lea Paradiso
I would like to throw a complaint to a young lady who was checking me out when I ordered a new cat tree for $119 online. I came to pick it up and realized it was a floor model. I looked it over and saw that it was dirty and the top was bent. If a cat were to go to the top shelf it would tip over. Naturally, I was unhappy. I ordered a new one expecting a new one in a box. This girl was rude. She said that they always come assembled (not true) she was just assuming I was going to leave, but I asked her if she can call to others stores to see if they have one new in a box. The rude part was, when she called those stores, she said "a customer doesn't like this was because its crooked." Saying it in away like I'm a Karen. She said this to another store. My beef is that I ordered a new one in a box. A: it will fit in my car. B: spending $119 should be a NEW cat tree!On another note l, the gentleman who checked me out when I went over to buy a new one in a box! Different look, but I wanted one for my cat. He was super helpful and carried it to my car.
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November 2023 by andrew rowe
The groomers at this location are not good. They always say our poodle mix is matted (he has corse hair being a mix) and shave him nearly bald then up charge it. No communication prior to the up charge. They have had us pick him up early(leave work) and take to a vet claiming his ear hair needs immediate attention from a vet. We then paid to see a vet and the Veterinarian said nothing was wrong with him, they had no issue trimming his ears for us though. Was told we would get a credit because they did not finish his cut, but then when we reluctantly took him back a couple months later to them they didn’t give us the credit claiming it had to be used within 2 weeks. This recent and definitely last visit they up charged for matting, extra brushing, and because he was difficult. Almost doubling the initial agreed upon price. In four years of him getting groomed elsewhere never have had any issues. Avoid this location and there is a reason why they have availability while other groomers are booked out.
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November 2023 by Shannon Rand
Took my dog here to be groomed. Refused service because my dog had a few mats on her legs and matting around her ears. These are not solid mats or mats stuck to her skin just notmal.matting.....do not waste yoir time they obviously have zero knowledge when it comes to grooming dogs. Took her to Petco where the groomers looked at her and could see no reason why Petsmart refused to groom her.
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November 2023 by Lupe Lopez
The worst experience at grooming salon. This is not first time. My Maltipoo went in for a cut and bath and yes the stylist told me her hair was matted around her neck and face area she informed she would probably have cut more than expected. When I picked her she had shaved her all off. It took me by surprise. She then told me she had shave her all. What gets me more upset is that she didn't give a courtesy call. She just took in upon herself to do it. To top it off she charged me alot more than what I usually pay. I paid because all I wanted was to get out pf there. I tried to give them a second chance but not anymore.
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November 2023 by Marie M.
I was hesitant to write this, but I feel as though the quality of this grooming salon has diminished greatly over the past year. We have taken our dogs here for years-ever since this location opened. We loved our groomers...and then, all of a sudden, they all left. We had a student want to use a golden for her testing. When I picked up our dog, she didn't even look or smell washed. The lead groomer had us come back to have our dog re-groomed. Then, two months ago, our dog came down with pneumonia after visiting this location. Now, yesterday, I called to have her nails trimmed. The groomer said she wasn't busy and to come to the salon. Once there, she asked me to produce the rabies certificate. I told her I didn't carry it with me but could get it from our vet. I assured her that it was current because our dog had just recently had to be treated for pneumonia and we always are up to date on all of her vaccines. He reminded me that my dog had valley fever and that makes dogs more susceptible to getting pneumonia. Many dogs have Valley Fever in AZ. That does not mean that they are more susceptible to pneumonia. Any dog can get pneumonia when you do not sanitize your salon or have multiple dogs in a confined space. I did not respond to her and simply walked out of the door. I will never be back and will shop elsewhere. It is heartbreaking for us because we love this store. We buy a lot of items there, grooming, and training over the years. They need to get their act together and learn better customer service...not just for the pups, but also their pet parents.
