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November 2023 by Bruce L.
Excellent after sale service from Pure Patio. an animal chewed up parts of our furniture and they were able to quickly repair everything.
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October 2023 by Carolyn Jones
We bought a set for over 7000.00A piece brokeWent to the store spoke to managerHe said “they don’t replace parts”It’s warranted !!
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August 2023 by Taun Raffo
Love this place! If you have not been in don't wait go today! So many neat things options colors you name it they have it. Fast delivery you don't need to be home for.
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July 2023 by Rodney Chorba
Good selection of patio items. High quality and lower prices than Patty O'Furniture.
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December 2022 by Kevin Busboom
Super friendly and helpful staff had me out in just a few minutes! I’d recommend them to anybody and recommend Tracy she’s very knowledgeable and great to work with
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November 2022 by Mary S.
Pure Patio in Goodyear has amazing quality products at a fair price. Their customer service is superb!! The delivery and assembly crew were excellent.
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November 2022 by Bob S.
My wife had the misfortune of ordering furniture from them in May. The pieces just arrived and it is November. She had been told 6 weeks. So much for enjoying it in the summer. She received a call that her order had been submitted with several errors and had to be reordered in its entirety. She was , not surprisingly, quite upset. I called to see how they would compensate her for their error and further delay. The first person I spoke with said he would refer my issues to his VP. The VP called a day later and claimed to have no information from his employee and would call back. He did and I asked for a 10% reduction or an extra piece of furniture of comparable value. He said he would do neither, so I asked for her money back. He said he would not do that either since the order was already placed. So if you want high prices, horrible service and zero customer service this your place. Oh did I mention way over priced. bob
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October 2022 by Austin H.
Excellent service and quality products! We were able to shop and take our time looking for what we wanted and the staff was patient in helping us front start to finish. The owner Pete is a stand up guy, not only did he bring us our stuff in less than an hour his delivery driver brought it to our house no questions asked. I would highly recommend shopping here.
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October 2022 by Jessica Harrel
Joe and Dennis were great to work with! Very kind and knowledgeable. They were so sweet and even helped load our car with our furniture. No pressure from them to buy anything either!
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September 2022 by Kevin Dykstra
Bought patio rocker chair, new resin type. Leg bends so you fall over backward.
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April 2022 by RL Honson
Nice to find a quality patio store in the area. Lots of great looking stuff, attentive staff.
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December 2021 by Dustin Spadaro
Paid for a product 6 months ago. Never received delivery from the company. Zero communication relaying product delay. At the time they said 90 day delivery. Requesting refund or delivery from store. No one available to talk to on a Saturday. Hopefully there will be a resolution to this utter customer service failure. Long story short, very risky to purchase products not currently in stock. Soooo disappointed. Update: received a full refund. Turns out the product that I ordered (patio chair cushions) were never even produced. They would have happily kept my ~$400 if I had not complained.
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December 2021 by Jodi C.
Horrible service after purchase. The delivery takes forever. But they have excuses.. delivered faulty furniture.... then it took a month for someone to come out to fix the ignition switch to our expensive fire table. Was delivered and didn't work. We left messages... they never installed calling us back, we had to continuously call them just to hear "I was just going to call you". Spent $$$$$ on everything and was even told to use a bbq lighter?! Won't shop there again. Pricey and their customer service is embarrassing. You pay a lot for excuses and not quality product nor customer service. Avoid this place... the money spent, excuses, and no customer service isn't worth it at all!
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October 2021 by Samantha S.
TL;DR: this place has no return policy, buy with caution. I loved the 4 seat set with fire pit table (and umbrella) I got a couple months back so much I went back to get a couple more seating arrangements. Brought them home and realized the 2 seat sliding bench I got didn't fit very well in my backyard. I thought no problem, I saw on the bottom of their receipt that it's a 30 day return policy, I just want to exchange for something else, shouldn't be a problem. Well apparently it's a problem. The "on a case by case basis" written after their 30 day return policy means there is NO return policy. Even for exchanges.
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September 2021 by Douglas Mcgraw
Ordered 2 high back chairs & cushions not what was agreed upon at time of purchase. Paid in full at time of order which we didnt like but because it was a custom order so we agreed. Took 2 weeks longer than originally agreed upon 12 weeks. Manager said nothing he could do besides order whole new chair and we would have to wait another 12-16 weeks. Guess you cant just order cushions from here and keep a customer happy for what they originally ordered. Management wasnt willing to put this right, so we will never shop here again!
