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January 2024 by Jose Galarza
The biggest rip off one can go thtoughYour going to pay thousands for something that might only be a couple hundred dollars
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January 2024 by Ora Beard
Every year I rent a bed at Thanksgiving. Every year at rent a center it gets harder and harder for pick up and delivery. Also I only need the bed for three days . They never prorate.
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January 2024 by Diana Silva
I just want to give Kayla the most highly rated review. She absolutely has the best customer service possible. I purchased my couches plus coffee table, side tables and came back today to buy my dining table. I came back to this store in litchfield because of Kayla’s customer service. She definitely went above and beyond to make sure I walked out her store fully satisfied. Thank you Kayla you deserve a pay raise. You are a great asset to this company. Keep up the good work.
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December 2023 by Loyal LadyLittle
The couch was not delivered however, payment was taken from our credit card. We will be contacting our credit card company today and disputing the charge.
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November 2023 by killzx701 adam
Went into this place on a weekend to get a Washer and Dryer. They took my money before they did the calls for the "references" and only 1 of the 4 answered. I felt i could get a better deal elsewhere, which i can, so i asked for a refund. This was on the 4th. they said i would take 5-7 days. i call my credit card company, and it wasn't refunded until the 9th, which i now have to wait even longer to post on the account.
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October 2023 by James
Easy and fast
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September 2023 by Thomas Slade
We received a refrigerator with a water filter that needed to be replaced. We tried for weeks to get them to replace it, and was given the run around. To date, we still have not received the water filter. I am very dissatisfied with the service I have received.
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September 2023 by bob holi
Very friendly and courteous very happy with my experience and dealing. I wouldn't go anywhere else. Also sense of humors are awesome unlike elsewhere
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August 2023 by D H
They Are Very Unprofessional They Tried Charging Me The Wrong Amount To My Card And When Speaking To The Manager Karen C Was Very Rude When Expressing To Her I Don’t Feel Comfortable With Processing My Card Over The Phone She Got Very Rude When I Hung Up She Called Back And Threatened That She Was Going To Have The Pick-Up Team Come Get My Furniture Because She Is The Manager All Because I Said I Would Come Into The Store Instead Of Giving Them My Information Over The Phone
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June 2023 by Dennise Martinez
I had got into a hard Financial situation but after doing business with them for over a year I believe they took that into consideration and were willing to help me honestly I was really embarrassed … but I was as polite as the women was to me and we were able to work something out . I will forever be grateful to this rent a center location. I don’t remember who I talked to because I was really nervous . But the lady was very nice kind of stern but had every reason to be . Thank you for understanding.
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June 2023 by Annette Kennedy
Mystina Cano helped me pick out the most wonderful wide screen TV for my elderly mother.Mom loved her rented 70” LG TV. It was one of the best moved I made to make her comfortable before she passed.Along with the TV we got Bluetooth headphones, so she could blast the volume as high as she wanted.If you have elderly relatives or friends, I highly recommend this store for all their rental needs.Ask for Misty.
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June 2023 by Eboni Worsley
Misty, Christina, Tyrel and Ceaser are Absolutely Amazing!!! They were so very personable, professional and made my day. They were attentive to assisting us in knowing our options. They made us feel comfortable and didn't pressure us at all. They actually went above and beyond in their customer service towards us. If you're looking for furniture or anything they offer at Rent A Center, Check them out. You won't be disappointed!
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June 2023 by Sean Worsley
Awesome staff, awesome experience with these guys. Kristina, Misty, Ceasar & Tyrell are an awesome crew to handle your needs at RAC.
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June 2023 by E •.
I should've listened to the only 1 review left on this page. This place is infuriating and horrible. The managers can't answer any calls. The manager here is named Karen and she's horrible at her job! She can't even do her job, she's so cold when she's on the phone. Just go to another rent a center if you need to or don't even go to any at all! They don't care about their customers and if they're anything like Karen, they don't respect their customers. I wish I could complain to HR or someone above Karen about her but I don't know who to call so I'm leaving this review to hopefully deter people from making a mistake on trusting her. I'm a very dissatisfied FORMER customer.
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June 2023 by Andrew Lugo
I would give them zero stars if that was possible I Rented a chair from here and when I went to go pick it up, and the remote was missing so I couldn’t take the chair. They told me that they would pick up a different chair from another location and deliver it the next day. The next day came and went. They have not refunded me my deposit, nor have they delivered a chair.
