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November 2023 by Habby B
Editing my review bc I'm tired of this company for the SECOND time not being able to find the info and warranty on tires I purchased in June of 2022. Thankfully I have my paperwork, but seriously why wasn't it corrected in your system a few months ago when we were there and you couldn't find our records? I as the customer shouldn't have to keep track of what your ELECTRONIC records should keep track of!First review June 2022 - This has been our go to place since it was S&S tires. The service and the employees haven't changed, they're all great
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November 2023 by Carmine DiSibio
Fantastic service, care and help. Our tire went flat. AAA told us to go to this company on a Sunday. They checked out the tire and mounted it for free. They were very honest and caring. We are seniors and they did not take advantage of us.
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November 2023 by Dennis Willie
I am very displeased with the service today. I scheduled the two front tires to be done on my motorhome. I arrived 30 mins early, only to have the technician be pulled off my job to work on other people's vehicles who just drive up without appointment. Absolutely slow service with what seems to be an untrained technician.
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November 2023 by Jim Williams
Big Brand Tire & Service came through for me. I was losing air in one tire due to a nail. Every tire retailer I went to, couldn't get me in to repair the tire that day. I appreciate the customer service I received from them. I would recommend them for your tires.
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October 2023 by Courtney Yetter
Save yourself time & money and go to discount. I always have to commit at least a half of a day to this place and today after waiting two hours, they had still not even started my truck. I walked to the bays to see three employees watching videos on their phones. I’m a patient person but not for lazy employees. Called Discount from the parking lot and left. I’ll be saving $100 tomorrow on a set of 4 truck tires and be in & out in an hour.
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October 2023 by Uriel Holguin
Showed up and George had everything ready to go just based off the quick phone call I had made 20 mins prior. It's getting hard to find such top tier service lately, I will be coming back!My tires didn't look worn at first glance, but they were already 5 years old and the car had been pulling to the side and getting bumpy, new tires fixed It and it drives good as new!Thank you team, solid work in great time!
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September 2023 by Mr T
Fast friendly service and had the tires I wanted in stock. Also save a lot over other places I looked for the same tires. Would highly recommend for your tire needs! Very nice waiting area as well!
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September 2023 by Jesse Ma
Very did-honest practices! I have a business with a fleet of 10 trucks and many trailers. Not my first rodeo! Was tested on invoice cost and had to challenge their pricing after being quoted half the cost. Tire surcharge(disposal) for flat repairs……etc. etc. not an ethical place to do business anymore!!!! Lady before me was convinced into doing a service I knew was not needed!?!? Woe!!!
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September 2023 by Jesse C.
Very responsive, professional and open on Labor Day like Firestone but unlike Costco and Discount Tire which are closed. Prices are reasonable and tire patch if doable is free!
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September 2023 by George McKnight
Mr. Nick Rider was very professional, polite and friendly both over the phone and in person. I enjoyed my interaction with him; he is very knowledgeable and explained everything (warranty information) in a professional manner. He was able to resolve my battery issue with the approval of Mr. Travis Bryan (Store Manager). Thank you, Nick, for the excellent customer service. Highly recommend this location (Avondale on Dysart) and Nick Rider deserves a promotion and definitely a 5 STAR ⭐⭐⭐⭐⭐.
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August 2023 by Barbara Rosas
I used to go here when it was S &S tires. So when my daughter was having trouble with her AC in her car, I told her to go to Big Brand Tire & Service. I knew their work excellent and never had any problems. Boy, was I wrong. The store told my daughter she needed a new AC unit. 1700.00. She paid for it from working a summer job. Guess what? It doesn't cool unless you drive for about 10 to 15 minutes. She took it back twice, and they told her nothing is wrong and there is nothing that could do for her. I understand they are busy and have a lot of customers to deal with. But when a 19 year old forks out 1700.00 for something that doesn't work and just wants her ac fix, I don't think that's a lot to ask for. Do better Big Brand Tire & Service. It's unfortunate and a hard lesson learned for her and a lot of hard earned money lost.
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August 2023 by Richard Antal
I've brought all my cars here the last couple years and have had some good service. However, today I brought my van in for an oil change and was told it would take 60-90 minutes to get finished. 2 hours later they took the car back for the work to get done. Not very happy since it was not busy at all. May think twice about coming back again.So when I got my car back, which only took 45 minutes to do, no apologies for the delay.
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August 2023 by Xyero
I set up appointment here to have my tire repaired. Additionally, it looks like spacious place according to the pictures. However, I found no place to park here. I didn't want to park in middle of the road. In result, I just left and decided to use Discount Tire, which had better parking space. I would recommend employees not to use main parking lot, so the guests can park there (which later is checked out by mechanic). Nonetheless, traffic of vehicles parked there seemed like they were overbooked despite my appointment. Plus, tires seemed to be overpriced compared to Discount Tire.
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August 2023 by Don S.
Purchased 4 new tires. Great product, great price, great service, great warranty & close to home. What else could you ask for. Highly recommend!
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July 2023 by Dawn S.
I've been a faithful customer for 20 years. Rob has ALWAYS looked out for me and my family!
