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September 2023 by Lisa Bonsell
This place is great. The lady at the front desk was very nice and made the process so easy. She explained everything and for long it would take . They called twice a week to let us know the progress of my son's car. I recommend them.
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August 2023 by Jenifer Broussard
This facility had a waiting period of up to 4 weeks, so they called and asked my permission to send to one of their other facilities. I had my car back in one week with excellent repairs done. They made sure that I was satisfied and to shorten my wait time.
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August 2023 by Jeanette Espindula
Truck was hit in October, entire tow hitch needed to be replaced. We picked up truck after repair and got home to realize the back up camera was not hooked up. We called Steven the advisor and he told us to remove the panel and hook it back up. (Umm you had one job Service King) so my husband did their job and hooked it back up. Months later we needed to haul a bumper pull trailer and noticed the ball pointing downwards, we also realized the bumper looked a bit off with the larger ball on. I took the truck to a frame shop and come to find out they never replaced the tow hitch (that they charged insurance for), they put the bent one from the accident back on. The frame shop said it was put in very off center and the bolts were loose and it was pushed up against the spare tire. Now I have been trying to reach Steven for 2 days, I missed his call so I called back and never heard from him. Called again the next day (today 8/18/23) and missed his call back again. I returned the call again and sat on hold for 18 minutes. While on hold my husband called them and spoke to the same kid that put me on hold and asked for Steven (while I was still holding) and the kid (supposedly Homer) told my husband Steven had left for the day..yes while I was still holding on the other line. This place is terrible and would have had huge repercussions had I hauled my horses using the compromised hitch from the wreck and loose bolts. I would highly suggest steering clear of this placeService: Body & Trim
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July 2023 by Mario M.
My car has been there for almost two months and when I talk to ask how the repair is going, they never tell me the truth. First they tell me that they are waiting for parts and then that they waited for original parts and then that they are already in line to be painted and then they tell me again that they are waiting for parts. There are no longer any or what to do
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June 2023 by Ethan C.
This is by far the worst place I've taken my car to be fixed. I had minor undercarriage damage and a headlight that needed to be fixed. The entire process was painful. Nobody informs you of and time or schedule. No updates. It's been a month and a half and every time I called and asked for information they told me they would have it to me soon. Every week I heard that. I finally got my car back and paid over $1000 after hearing $800 and there is damage on the car that wasn't there before like my door will not open from the inside anymore? This was an over all awful experience and has made my life a lot harder considering I was not able to get to work and pay for Ubers anymore. These people have left my with nothing and than some.
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May 2023 by Garcia Family
This is where we went to get our vehicle repaired after an accident and they were amazing some of the best work ever. Our vehicle was done earlier then expected and we couldn't be more happier the vehicle looks brand new plus the inside was absolutely clean and smelled great. If needed in the futer we will definitely be going here againServices: Painting
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May 2023 by Valerie M.
If you're in need of a body shop do NOT go here! my insurance referred me to them TWO months ago. They tried giving me my car back with a half ass job. I spoke with the manager and of course he "guaranteed" I would have my car back by or before 05/12/23 and with no surprise I have not even received a call regarding what is going on with my car. Getting in a car accident is already stressful but then having to take your car here will be the biggest inconvenience ever! these people act like I don't have responsibilities to attend to everyday. This is a horribly ran business so don't even bother trying to talk to the "big man" because at the end of the day men can't do anything right.
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May 2023 by Thomas N Cerice D.
Walked in and tried to get a quote for a repair. Was told they didn't have time and I needed to came back in a week. It take 20 minutes for a quote and I am watching people standing around doing nothing.
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April 2023 by Chris Skinner
Wanted to get an estimate for some damage that happened at a car wash, a simple scratch on the roof. The lady at the desk said I would have to make an appointment for the following week just for an estimate! Absolutely absurd. Hard to believe they are successful, unless they just hope for collision work.Service: Body & Trim
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April 2023 by Chris Moffitt
They wouldn't even do an estimate on my vehicle for repairs for over a month. I get that things are behind due to supply chain issues and lack of qualified employees but an estimate at least shows me you want my business and it doesn't take long to do. Went with someone else.
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March 2023 by Sweetly Unique
This company was outstanding at keeping me up to date on the whole process where my vehicle was at, at any specific time. They called almost 2 times a week. They got my car fixed and now I have it back and am so happy!Services: Painting
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February 2023 by hector c
We decided to give this place a shot at our business. Goodyear AZ location. At first all great. Soon after vehicle dropped off was lack of communication and or little to no follow up. Dec 27th they called said car ready. But they forgot to calibrate sensors. Insurance didn't want to pay the rental car the extra day. After arguing with the lady which by the way was not at all friendly she agreed to cover the rental for the extra day. Later that evening the tail lights were not working properly. We called the next morning and they stated it was a bad bulb to replace it. After a long conversation they after to look it over. Same lady. Same bad attitude. I can go on and on. By the way the rear quarter panels attached to the new rear bumper looks like they were stitched up. We are in for a treat with this business. Adding to my original review, near a month later of the "repair" still waiting for the shop to make things right, nothing but excuses and attitude from this place.Service: Body & Trim
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January 2023 by Jacob Emery
They did amazing! Car looks fantastic. They even warrant their work. Definitely choose this place.Front desk and services techs and service managers all were very helpful and kind.
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January 2023 by Jacob E.
These guys did a fantastic job, car looks great. Thankful everything worked out and that it went smoothly, service completion time was done early. Thanks Crash Champions! Also thanks to the front desk. 5 star people all around
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December 2022 by Lindzy Bakker
Was in a accident got damage to the front of the car. When I got it back it looked brand new but they did not do a last check apparently because there were so many things missing. They forgot to put the windshield fluid dispenser back in because they did not work. They also forgot to plug in the horn. This is not a good thing and it is really frustrating that they did not do a final inspection on the car to make sure it was their best work. Very dissipointing it looks like they are only good in making a car look pretty but not the things that make the car work like new. I hope I dont find more things wrong with the car.
