-
March 2024 by Pamela Hines
Staff are all very professional and helpful. I have been going to this UPS store for the past ten years. They are great
-
March 2024 by gabriel sesma
The UPS store is always in a convenient location and they’re workers are quick
-
October 2023 by Adina Gagnon
Customer service is a treat these days, and I always get great service from Javon. Many thanks, Javon, for your positive attitude and quick help. You have made my day more than once!
-
October 2023 by Molly Sizemore
This is my favorite place. The workers never give me any trouble and are always willing to help. I always leave here happy. ?
-
October 2023 by Rebekah S
This is absolutely the worst UPS store in Phoenix. This was my fourth and last time. The line is always super long out the door. The staff and customers are angry and very rude. The line is the longest I've ever seen at any of UPS stores I've used and I've used over 5 locations around the valley. UPS is everything I go here. I was up this way for an appt and thought I give it another chance. This is after the last time I went a few months back and everyone in the store decided to stand around as usual and complain about finding a scorpion in a box. There is no organization in this store. And the people they hire could really careless about doing their jobs efficiently. I hate that Amazon uses them for returns. But in the future I'm going to Staples or the UPS stores in Biltmore or by me. This was 4th final and last straw. Mine you I was on agonizing pain trying to get in and out to make to my Chiropractor in time. By the reviews it seems they have struggled for years to with the sane issues I'm ranting about here.
-
October 2023 by Kathryn Bobb
All the staff were friendly and helpful. The flow was a little off inside the store as construction is going on.
-
October 2023 by Steven Pham
I can't say I've visited many UPS stores or requested their assistance, but I know that the service provided at this store is exemplary. If you have an item that isn't exactly packed and prepped to ship out, the team here will do their best to have it ready for delivery with little time spent waiting- as efficiently as possible.
-
September 2023 by Walter Lutz
Had a box with them for over a year, and they did well, handled a lot of packages, with few defect in delivery or notification. Not the cheapest place in town, but customer service is nice. Only reason 4 stars is because many items on Amazon are undeliverable to this address. Going to a place who does do business with competitors, and signs for packages.
-
August 2023 by Alyssa Bonesteel
Excellent upgrade with the addition of the Amazon self service return stations. so easy a five year old can do it. Was in and out under five minutes. I am so happy to see this as a frequent Amazon returner. I hope this will be installed in all locations.
-
July 2023 by Rosy Vasquez
Possibly the worst experience ever. Got a call that my package was returned and that I had to go pick it up or I can have it shipped again. My husband went today and they told him 5 times that the package wasn’t there. I was telling my husband that he wasn’t leaving till they found it. He repeated that it was sent back to that location for the address being wrong. They kept telling him it wasn’t there. They finally decided to look up my stuff in there system & when they saw that it was indeed brought back to the store, the guy finally decided to I guess “look harder”. He found the package, turns out the employee who helped me weeks ago typed in the address wrong. My husband still had to pay even though IT WAS THERE MISTAKE. Not worth it. Oh while everything was going the person next to my husband was also upset about an issue they caused so it says a lot.
-
May 2023 by Anne Marie Medina
Came in today with my 2 babies & an extremely heavy package to return - the associates were so patient with me and helpful when Amazon would not provide a prepaid return label. I appreciate the help of the gentleman w/ unloading & reloading the package into my car. And help from the woman who gave my daughter highlighters to color with while I sat on hold with Amazon.
-
May 2023 by Candrea A.
Location 1453; 4175 West Indian School Rd Ste B4Goodyear, AZ 85395Terrible experience today; I understand the printer was not working correctly; however the customer service representative was very rude to say outloud; "This freakin printer, we won't print nothing else for customers" very rudely as she serviced customers. Her attitude was very aggressive and attacking; I maintained my patience as I examined her demeanor. The male associate working beside her tried to compensate and make excuses for her actions. Nevertheless, she was unprofessional. I will not be back to this location again
-
April 2023 by J P
Been here many many times and even when they are very busy have never had an issue. I've seen many people be rude to the staff and they just smile and shrug it off.
-
April 2023 by Redur Dogan
Staff are very helpful.I definitely recommend this store
-
March 2023 by Robyn P.
This is an update to my previous review. I had no idea that UPS notarized, and I needed a document that was emailed to me notarized. Naomi took care of EVERYTHING for me, from retrieving my document from my email, to notarizing the document and then emailing it back to my lawyer. I couldn't believe all of these services were available at UPS- this was a one stop experience for us. My daughter also returned some Amazon packages. Thank you Naomi!
