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December 2023 by Dean A.
Terrible customer service. I tried to pick up a package that was supposed to be there and they simply said they have to much to do on the given day I tried to pick my package up so, sarcastically, I asked "so I'm fucked?" and the worker replied with a head nod and walked away. Very unprofessional.
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November 2023 by Trudy A.
They don't even deserve 1 star!!this post office is clueless!!! I had my mail placed on vacation hold and it was to be delivered on 11/27. I arrived back hoping to have mail waiting but it was not there. The next day I waited in line at the Goodyear post office to pick up my mail. They said it was being delivered and then they had me talk to the manager about the situation. The manager said he would have one of his workers call my mail carrier and find out if she had my mail. I waited for him to return and let me know what he found out. As he walked by me I stopped him to find out what was going on....he told me I needed to wait in line AGAIN and ask them myself!This post office needs to be reported! Who do I contact?
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November 2023 by Darrell M S.
Passport hours say 8-12. Feel like lady stalls on purpose. Opened up at 8am but walked around talking to employees and didn't actually start till 9
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November 2023 by Greg L.
Outstanding service from Tony & Yvonne - thanks to you both so very much for your help with my extremely large overnight delivery orders (60+!!). You both were helpful, professional, friendly and above all kept a great attitude to not just me but to every customer that came through those doors!! In fact, everyone working there was friendly to all of the customers - even the grumpy ones!! Keep it up!!
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September 2023 by Fred S.
The staff at the counter is always courteous and efficient. I like everything except the location. It is a pain to get into and out of the lot.
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September 2023 by Amanda Swoboda
They are always very helpful and polite. They always are able to give me the answers I request or find someone who does know the answer.
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August 2023 by Ross M.
I tried to call the Goodyear Postoffice this morning to find out why my mail is not being forwarded as requested. Phone rings, gives you six choices and when you select one it indicates no one is available and hangs up. No option to leave a message or request a call back - service is terrible! Also the national number - same result - no help. As a result of not getting my mail forwarded as requested, bank statements did not arrive on time, missed invoices being paid, and other important documents being missed. The Post office appears to be in need of a major overhaul.
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August 2023 by James M.
I had a great experience at the Goodyear Post Office. I walked in on Friday morning 8/25/2023 to mail a priority box and there was a long line. I thought for sure that I had a long wait, but Yvonne changed that for me. She asked if I was paying by credit card and I was, so she guided me toward a kiosk machine that processed parcels. I informed her I did not know how to use it and asked if she would help me through the process, Yvonne without hesitation did just that and saved me so much time. I was extremely happy that she was there to help.
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July 2023 by Daniel Kampe
IM A EBAY SELLER AND THIS PLACE STEALS PACKAGES. I DROPPED IN OVERNIGHT BIN AND THEY STOLE IT. I CALLED AND THE SOUNDED ANNOYED WITH ME. I FOUND OUT ITS A REGULAR OCCURRENCE. GUY WHO ANSWERED SOUNDS LIKE A GANG MEMBER. I HONESTLY THOUGHT IT WASNT THE POST OFFICE CALLING. MAKE THEM SCAN AND GET A RECEIPT
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July 2023 by victor eguizabal
I use there service for my business (FacePoint Insurance) and I have not had any issues mailing anything. Even after hours they have a Kiosk and still gets the job done.
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July 2023 by Baby J B
Went in to apply for my passport and had the opportunity to sit down with Ryan who was great he took all my information and was very knowledgeable and kind thank you very much for taking the stress out of this task keep up the great work!
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June 2023 by Mike Martinez
Today on a Friday I had the pleasure of being assisted by Thomas (who's able to answer any postal question you have or find out) and graced by Pam (who will send you on your Blessed day at the end, can I get an Amen). Lines build but move swiftly. I'm grateful to live in Goodyear. Thank you USPS crew on 875 Estrella Pkwy
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May 2023 by Jasmine Baker
Wouldn’t deliver my package and sent it back to the sender. I tried calling the location multiple times but they did not answer their phone. I could only contact them by email at which point I was not able to pick up my package because it was already marked to be returned to the sender. A huge inconvenience.
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May 2023 by eric brunner
Worst USPS in the country. Not only do they screw up deliveries, their customer service could care less. They only get a one star rating because a negative rating isn’t available.
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April 2023 by Jade Gunther
We came here to get passports for our kids & mail ours for renewal. Jerry was the best! He made the whole process seamless, double checking our forms to ensure there wouldn’t be any issues with our applications. Couldn’t be happier with the service here, even with it being busy!
