Victra is a Verizon Authorized Retailer located in Goodyear, AZ, dedicated to providing the best experience for its guests. The store offers a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Customers have praised the staff for their professionalism and exceptional customer service. Juan and Dion received specific commendations for their patience and helpfulness, ensuring customers felt valued and supported, even close to closing time. Dion was noted for his knowledge and ability to assist with phone issues, although some customers expressed a desire for better alignment between their needs and the products suggested. Tristan was also highlighted for his friendly demeanor and ability to secure a cheaper monthly bill while clearly explaining the process. Overall, customers have reported a high level of satisfaction and a willingness to return due to the friendly, knowledgeable staff and their commitment to meeting customer needs.
My lady and I came in an hour before closing and Juan was very professional and provided such great customer service despite them closing soon. He didn’t try to rush us out like others would or have before but he was patient and delivered an all around great customer experience.
October 2025
Tristan was fantastic . He is very friendly. My wife and I got two new phones. He got us a cheaper monthly bill. Tristan explained everything on what he was doing any why. I wish there was more people like Tristan. It was a pleasure working with him!
October 2025
Exceptional service! Customer for life! Dion at Estrella/Pebble Creek store was our rep and we cannot say enough positive about him! He was kind, patient, very knowledgeable, personable and went above and beyond to meet our needs. He listened, was friendly and helped us every challenge we had. Win back! Thank you so much!
