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November 2023 by Justin White
My wife went in for a oil change on her buick, spent 2 hours waiting even with an appointment. Once she got the vehicle back they had recommended a ton of extra work and now the tire pressure monitors are acting up. With all the extra recommended work and the new issue I feel like the technicians may have done something to try and get us back in there... definitely would not go back.
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November 2023 by Cashmere Davis
Sean was very helpful and explained everything in detail. He truly exemplified that he cared and wanted to do all he could to make sure my vehicle was in good shape. I really appreciated his kindness
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October 2023 by Zee I.
DO NOT BUY FROM HERE!!!!!!I bought my car in January and my engine was blew by may! after 3 months of waiting on diagnostic They finally quoted me for 1300 for a tune up before being able to fully diagnose the car. I took my car another dealer got a diagnosis in a few days and they advised me my engine was blown! DO NOT PURCHASE FROM THIS LOCATION U WILL REGRET IT!
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October 2023 by SA Arizona
An email inquiry on a 2023 AT4X AEV resulted in James calling me within minutes. As I am 4 hours away I wanted to make sure we hammered out pricing and details before I made the trip. Saved 7K over any other dealer and my trade in and purchase was quick. I was so excited about my new truck that I left a couple of items in my trade in and James was nice enough to overnight them to me. I love my truck! Thank you James.
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October 2023 by Vanessa Inzunza
They say they want you to have a stress free experience, and it did seem that way. Now, I am crying my eyes out because we purchased a used vehicle, thinking that buying from the dealer would be the best option to be safe. There seems to be an electrical issue with the car the day after purchase. They said loose batter cable. But happened again. Now, the car is at a Honda dealer with a charge of $840 to replace a taillight not covered under any warranties we paid for and Yates does not intend to pay for it. My only alternative was to contact an attorney for my options as I know we have some even though they state "as is". ARS 44-1267 states I do have some rights since I notified the company of the issue and took the car two days after purchase. Maybe I would have gotten better treatment if I purchased a new vehicle from them. Let's see how this goes. GREAT BIRTHDAY GIFT YATES!
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October 2023 by Zachary Z.
I bought a 2021 Gmc Sierra elevation pkg at Yates. I was told at finance that the extended warranty I bought covers a rental vehicle of the same type of vehicle I'm buying if the vehicle has to be left in the shop over night. This was a huge deal for me since a own a landscaping business and can not be without a vehicle. (No vehicle no work). Now that I have a list with 7 things that needs to be fixed they tellme I have to leave it there for 2-4 days to diagnose things before I can have a rental, in which I still have to pay out of pocket for some of it. First time I bought a vehicle at Yates and last time too, and I buy a new or newer truck every 2-3 years. Typical dealership nothing but lies.
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October 2023 by Gena W.
My husband got into an accident and we went here to buy a new car for him. We saw a 2011 Nissan Juke online for $7500. We thought that was a good deal for the model it was and decided to go down to the dealership. The guy we talked to said the price for the car was actually $11k and that TrueCar listed it wrong. So we immediately said no, but of course he says he can get the price down, but we should test drive it first. We take it out and the AC isn't working well. We tell him and he says that's normal for Nissan and that it just takes a few minutes for it to warm up. 10 minutes later it finally starts working and he says he's going to have the service team look at it when we get back. We also notice cosmetic damage and he says we should expect that because it's a 2011. We tell him that price is too high and he goes to talk to his manager. He comes back and says he got it down to $9500. We still say no and tell him we want it for the listed price and he laughs at us. Literally laughs. I tell him if you get it down to $8000 we will take it. So he checks with his manager again. He comes back with about $8700. My husband says that's not $8k and he says he cant go any lower. At this point we've been here much longer than we would have hoped to bug a car outright with cash. We say yes and then we get stuck there for an additional 4 hours while they get the car ready. After they finally have it detailed the guy then asks my husband to drive him to the gas station because he has a headache and needs to put gas in the car, but doesn't want to drive it which was weird but okay whatever. The next morning we have issues with the car. I get a call from the dealership to ask about our time and I let them know the car is having issues and that I want to return it and finance something better that's on the lot. She says someone will reach out to me. Then I get an email asking if I had all my questions answered and I reply to it that I'm still waiting to hear back from somebody. They continued sending me these generic emails for days without anyone ever reaching out. I finally decide to set up an appointment to Nissan to have it looked at. They quote us $11000 in repairs. If I could give zero stars I would but given that isn't an option and that we were the final decision makers on buying this vehicle, 1 star is fair.
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September 2023 by Valerie T.
Since posting this review and making one more phone call, today, 10-2-23 I finally received a check in the mail for re-imbursement of the battery I purchased from AAA, having not been aware of the 3 year bumper to bumper warranty I received with the purchase of car. So , I am retracting my review and now giving Yates Buick a 5 star review. I am very appreciative for this reimbursement and appreciate the efforts of all involvedVal T
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September 2023 by Alex M.
Sales man hector is no bueno, he is a bozo! I would not recommend to buy a car with him.
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September 2023 by Anon M.
I have bought and sold dozens of vehicles throughout my lifetime and the experience at Yates Buick GMC was the best I've ever had! I particularly like the no pressure sales technique from initial greeting to end of transaction in finance which made the entire process more appealing. Mayra the sales representative was professional, courteous, and friendly...thank you!
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September 2023 by CINTHIA BATISTA
Such a great and easy purchase experience! Trudy was amazing and took care of everything. She communicated with me at all times and had all the answers to my questions. Very welcoming as well. I’m beyond happy with my purchase!!
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September 2023 by Ian K.
This place is located SE corner of I-10 and Litchfield Rd. We went there to check out a used 2020 Lexus RX350. The guy was anxious to show us the car. We check it out and decide to take it for a test drive. As you know a test drive is just a few miles. Apparently the car didn't start so he had to jump the battery. He gets it started and we take it out. He said all the cars they have are check by their mechanics to make sure everything is checked and safe. Then 1/2 mile into the drive the Master warning light (see photo) comes on. We ask what is that? He says "I dont know." I look up in the manual which is in the glove box and it says that the car should not be driven because it could crash. He also did not know what year the car was. We barely make it back to the dealership because as we pull into the lot the power steering fails. The sales guy was unable to move the car because the steering did not work. Keep in mind this was a 2020 car that their mechanics had checked and serviced. I get it they are not a Lexus dealer but seriously, that is poor form. If you plan to buy a used car from these guys you probably are going to need to get it checked by an independent mechanic, which somewhat defeats the purpose of buying from a dealer rather than a private seller.
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September 2023 by Sara Luque
I had the best professional treatment at GMC, Mayra Flores and her team were amazing. I felt at ease the entire time. I strongly recommend buying your next car there! And the coffee station with snacks help us holdover for dinner ?I really like the professionalism held by everybody in the inventory. We had a variety to look at and choose from we knew what we wanted, but we explored other options just in case and ending up find what we had in mind.
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September 2023 by Nathaniel Liodas
Just bought my first new truck … a 2024 Sierra 3500 AT4. I want to thank everyone there for their professional assistance and ease of the purchase. They took care of getting the lift put on it and window tint that I wanted. They worked with me in every way possible to get the deal done, took care of my trade-in and had it ready to go when I arrived.Thank you to Kelly, the salesman; thank you Joan ( without asking he took charge and went out of his way to make the experience at Yates very enjoyable ); and the rest of the finance team. Great experience! Thank you again.
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August 2023 by Miguel R.
worst people i swear they denied to fix a broken side mirror of a truck i bought for my wife ,my wife is been arguing with them about the mirror because is broken of a new truck! and they came up with a lie saying i said i was going to fix it ....wtf!So she went over today to talk to someone about it just to get yelled at by the dealer manager telling her its not a safety hazzard using intimidation to get rid of her like we dont know about blind spots idiot,I just wonder if thats how you would of talked to me if i was there intead of a short mexican women but ill see you soon hopefully, ill enjoy this one ,the good thing is my brother is a lawyer, so see you in court guysoh and if someone reads this dont adrian and julio are the sell guys that DIDNT help us there
