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April 2024 by Diane M.
The service was terrible. After 45 minutes we just left. When we inquired about our meal the wait staff told us that it was normal for it to take extra long to receive orders.
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April 2024 by philippe hj
Go there with low expectations. Tried to stick to simple things so had a pizza. Clearly came out of a frozen box, not well reheated and not worth $28 for sure. Ordered a margarita which was way too sweet. Two of our chairs were wobbly and about to break. Waitress walking around sipping on her drink…
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April 2024 by Mary Nyffeler
The service was non-existent and by far the worst I’ve ever seen. It seemed there was only one waiter in the restaurant. He took our order and then someone else brought food and drinks - with no silverware, condiments or napkins. We found some for ourselves behind the counter. We ate, and then waited and waited for our check, but nobody ever came back or would even look our way. We finally added up the bill from the menu and left the money on the counter. It was over-priced with terrible customer service. Do not eat here!
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April 2024 by Jordan Schulert
Like other reviewers, my family was never even greeted by a waitress or waiter. I observed other tables experiencing the same thing. This restaurant is severely understaffed and should probably just be converted to a bar. My family eventually gave up and went to McDonald's down the road.
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March 2024 by Joseph Montoya
I will say that they had a little.something for everyone. The place was busy but it was not too crowded. There is a small arcade next to the main sitting area which was nice for the kids since it took over an hour to get our food. This isn't taking in to account the 30 min it took to have a waitress come take our drink order. Like I said it was busy but they seemed to have plenty of staff. The food was okay nothing magical. If you are looking for middle of the road service and food give it a shot if you have time.
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March 2024 by K S
Horrible service last night! We had to ask for silverware, and then got one set for 3 people. Server was completely rude. My sandwich came without 2 things that were supposed to be on it. When I asked about it, the response was, "We don't have that right now." No offer to make it right. No offer to refill drinks, waited 20 minutes for a side of ranch, never checked in on us.
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March 2024 by Nicollet Parkers
Waiter kinda tried, those are $$9.00 “chips” and salsa. It was basically tomato sauce, yep already had chip pieces in it. That is about 8 chips gone too. That ratio of chips to tomato sauce was pretty ridiculous. Wife’s punch was ok according to her too. Table next to us got food discounted. Not a busy night, but a Saturday…so walk somewhere else.
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March 2024 by Gareth Morris
Could be a nice pub vibe but the system doesn’t work here. We placed a food order with a very friendly server but after an hour nothing had arrived. Our server went to check and the order had apparently already been sent out, but nobody knew where. They seem to be bussing food down from another area and the staff looked confused each time a food cart arrived. Table next to us waited over an hour and received cold, under cooked food. We gave up after 1h20mins and went to bed hungry with a very grumpy 4 year old. Awful.
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March 2024 by Kitty “GummyBearsGoRwarr” Katt
3/11/24The bartender never bothered to take our order. Found a table & it took forever for the server to acknowledge us.Ordered sodas & beef nachos & the server never retouched the sodas. Never took the rest of our food order.We cashed out & went to McDonald's instead.We should have came here in the first place...
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March 2024 by Daphne Rizzo
We came here late trying to get some food short before closing time 10pm. Spoke to two waitresses, they both had no idea whether the kitchen was still accepting orders. We then spoke to one of the managers who told us that the kitchen is still open and is open till 10pm so they took our food order, forgetting to take the drinks order; which they took later on. In the meantime whilst waiting for our food another waitress approached us in a very rude manner to tell us that the kitchen is closed whilst waving her phone in our faces to show us the time….after explaining that we had already ordered the food, she walked away. We got our drinks and waited for the food for about 40 minutes only to be approached by the same waitress this time to tell us that the order did not go through, all the kitchen staff had now left and the manager went on a break. Completely ridiculous.
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March 2024 by May M
Waited to be served 15 minutes then we just left. Completely ignored.
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February 2024 by House of Big Trees
Closed for renovation
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December 2023 by M D.
The food is bland and extremely overpriced. I understand that things are more expensive at hotel restaurants but it was excessively expensive for the poor quality of the food. The service was bad but to be fair, it was not because of the staff members. They had only one person working the bar and serving in the entire pub so you had to wait forever to get anything. The other restaurants in the area are also pricey but the food is better than here.
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December 2023 by Olivia S.
Came here after a day at the canyon and the only good part was our extremely kind waiter. He was so sweet and was taking care of everyone and everything in this spot. We didn't take pictures because it was a very disappointing experience. We got two impossible wraps, fish and chips, and chicken tenders. The wraps were inedible ( wrap is an incorrect term). It was burnt and icky and flavorless. The fish and chips were atrocious. The fish had the whole spine still in the fish and was overcooked and undercooked at the same time. The batter was burnt and raw close to the fish. The fries were great, but not the fish. Fish can be a difficult thing to source to somewhere out of the way such as this resort but this was not bad fish inherently. The chicken tenders were fine thank god. This is a pub so there were many tvs playing various shows, bull riding and basketball. However, my heart went out to the family of five next to us who waited 45-an hour for their food with small kids and there were extremely provocative music videos on all sides of the pub making the parents on defense. There was no listing saying there was an age limit or anything. Also for this being the least expensive food option at the resort I wish there was more thought put into this place. But thank god for the service staff, all throughout our stay they were all always cheerful and kind despite these conditions.
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December 2023 by Dieter Knöchel
The pub in the basement of the hotel is quite cozy, the food is okay, but nothing special.The staff was friendly, but the fact that an almost 60-year-old man wants to see his passport when you order a beer is very strange.Price is okay.