-
July 2023 by Steven Larson
I have had to do a great deal of transfers online (as I am out of the country now) and never had trouble with BBVA. I have had multiple problems the majority of the times I have had to make money transfers and have been given false, incomplete or incorrect information by customer service on multiple occasions. I would never recommend this bank, but I am stuck with it until we return to the states.
-
December 2022 by Cody King (LesTadO)
Bank changed terms of contract without my approval then charged me an overdraft fee for the charge that they added to my account. Was a customer for about a decade with BBVA Compass bank, then it was bought by this company. They deny debit charges and cause my bills not to get paid even when money is in account (leading to more fees and hassles with other companies). Staff is rude, wouldn't work with me to address small fees that were a clear breach of contract and then acted as if I was in the wrong. My family and I will be going back today to withdraw our total figure of about 50k and closing all family accounts with PNC. Don't go here.
-
August 2022 by Davis Smith
Great bank, Marlene C gave excellent customer service.
-
May 2022 by H J Melnick
They used to be BBVA, so there have been some bumps in the road with the new system. The times on their web site are not correct.
-
April 2022 by Dan G.
This is now PNC Bank. Prior to going to Mexico we used to get Pesos here before going across the border. Since becoming PNC, the exchange rate sucks. I lost 300 Pesos between the CurrenT Rate, and what I got from PNC. No More. Will go to exchange before crossing the border in Nogales, AZ.
-
April 2022 by William Walker
Wow. I dont know what Possesses my 91 year old mother to bank here. Every now and then she gives me a check and I come in here and cash it because that's what old people do is write checks this is the first time ever they decided to clip me 2% because I don't bank here. I asked why are you the first person to ever charge me this if it's been in effect since October and her response was everybody else has been doing it wrong. No wonder this place is a morgue every time I come in hereI guess everybody else kind of feels the same way hence the review
-
January 2022 by Kent
I have no words for the experiences. For over 3 months we've tried to gain access to my Uncle's Trust account which should have been an easy transfer to the Trustee at death. 2 lost USPS deliveries which we had to prove were delivered and then they were magically found. Then promises they had what they needed only to hear that no they sent the wrong documents to legal that we had sent them and that they never received the documents they sent to legal. We need these funds to pay funeral expenses and this isn't right.
-
December 2021 by Rosita Peralta
This is not at any particular branch, but at the PNC BANK in general. Since the transfer, I can not pay my bill to save my life!!!! on the 3rd attempt, they refused to take my payment because the previous 2 attempts had been reversed, claiming that the account could not be found!!! The same account I used to pay BBVA for the last 3+ years!!! As of today, I still have not received the new card, not that I want it, since I am NEVER using this bank again. Oh, and by now, the account accrued interest, and they refuse to reverse them. On the 3+ with BBVA, not once did I pay interest. This bank is NO BUENO!!!!
-
December 2021 by Michael Hall
Terrible service , awful. 10/10 would not recommend. Terrible tellers that just refer you to the banks in Tucson.
-
December 2021 by Makayla Lomas
Terrible service
-
October 2020 by C. B.
Wonderful experience, everyone is so nice and friendly. They really know their stuff!
-
July 2019 by Renee Berthiaume
Very friendly and helpful staff. They replaced the old ATM and it is a welcome change. The only negative is the charge for overdraft. It is excessive.
-
March 2019 by Michaels Susan
Nobody ever answers the phone at the green valley,az branch. All mexican workers, which really says a lot. Talk about a racist bank. Sick of these losers.
-
June 2018 by Hawk Gonzales
Every time I go here the ATM is never working. I am not being dramatic at all literally every time I have been here the ATM never works. I have never had any trouble banking here but the ATM can suck it. Its old and outdated they need to upgrade every compass in Tucson has the touch screen type and always work step up the game Green Valley compass .
-
April 2017 by Virgil Allen
They are a bunch of crooks if you like paying the banks to use your money this is the place for you
