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November 2023 by Alice Madd
Not only did these people not fix my car they made my car worse than it was then they refused to give me my money back claming it was my own fault for not having to 160$ check befor replacing the part I did get it checked though by 3 other machineices befor going to them so I knew what part was needed they charged me almost 300$ to break my car
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November 2023 by Colin G. S. Harrington
Great service, vehicle was completed on time. Other items that needed attention were pointed out. I highly recommend this location.Service: Tires
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November 2023 by jimmy carter
Took car (2005 BMW 325i) for oil change and to check brake pads. Appointment was at 10 am I got there early they said things were backed up so it would be a while before they could get to the service and it would take a couple of hours to do what I wanted at 1:30 pm they tell me the oil filler cap broke and they ordered it so go ahead and pay the bill and by the time that was done they should have it. So I paid cash 115.45 they said they couldn’t take cash and wanted me to pay some other way. Sorry but cash is still legal tender. I handed the Guy 120 he acted like I hurt his feelings I was going to tell him to keep the change when he gets the change out and with disgust hands me my change. An hour later the manager tells me to go home and the cap should be in tomorrow. I came back the next day they have the cap but need to take the car in the garage to replace the car is pulled around to the front and I go back home (35 miles) by the time I pull in the driveway I smell burning oil when I park smoke is coming fro engine compartment and oil is running out of the bottom of car.I’ve had the car for 6 months no oil leaks drove 3000 miles and thought it needed an oil change and check the brake pads which I normally would have done myself but I had open heart surgery a few months back and thought I would have somebody else do it. Then I call and of course they put the blame on me by saying it had a leak before I took it to them! B/S no oil stain on my driveway in the 6 months I had it. I’ll never go back there again and will tell everyone I know don’t go there!!!
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October 2023 by Terrell Ridenour
They were very helpful with my tires to pick out and install. Then when they asked me about my windshield because they saw the crack I had on the full length. Then we decided to go and do the windshield too. Good service.Service: Tires
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October 2023 by Cody Johnson
These people are very experienced. They showed me previous work that had been done to my car was actually damaged and let me actually know the truth of what was going on and didn't give me the runarounds. They were very courteous throughout the entire exchange too. Thank you guys, you probably just saved some lives no joke!
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October 2023 by Tom Ford
There seems to be a black GMC SUV parked in the handicap parking very often with no windshield tag or handicap rear plate.
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September 2023 by Gina Knight
Great service! They started on my vehicle right at the appointment time, sent an easy to follow inspection report with photos and recommendations on what could/should be taken care of. I did not feel any pressure to order work that was not needed. Good prices and honest service. I highly recommend them!
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September 2023 by Vanessa Galang
When there were scheduling issues, John worked with me to find a solution to get my car serviced as soon as possible. The service was great, and the communication was awesome! Highly recommend!Services: Vehicle Inspection
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September 2023 by Samuel Flores
I can't say enough good things about my experiences at Brake Max, thanks in large part to Jimmy and John. Jimmy is truly outstanding and provides top-notch customer service. He's always honest and upfront about what your car needs, which is greatly appreciated. John and the entire team here are equally fantastic; they go above and beyond to ensure you have a positive experience. I highly recommend Brake Max for their excellent service and commitment to customer satisfaction!
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August 2023 by Timothy Stevens
Just had a new battery in installed here in Green Valley, AZ.John, the service manager, and everyone there were great. Great communication and Great service.We highly recommend BrakeMax!Service: Electrical repair
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August 2023 by rene noriega
I scheduled my pickup for a wheel alignment and wheel rotation and dropped it off at the scheduled time (10:30am) and received a call from them at 3:30pm telling me they didn't get to my vehicle today because they were waiting for a part (that never came in) to repair their equipment so that they could perform the requested work.I am a small, independent business owner and just lost $1,000.00 today by not working. I leave town tomorrow and won't be back until next week and I still need my vehicle worked on. I am extremely dissatisfied with this lack of communication on your part and now I'll have to dedicate another day in the future to have this work done.I work out of my pickup and with the front end needing work is causing undue wear on the tires, which as you know are very expensive to replace.Please address this issue expeditiously.
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August 2023 by Terry Rackley
I'd been experiencing a vibration and even worse when braking. Jimmy and his staff at the Green Valley location cured the problems in a very short time frame and my Toyota FJ Cruiser is back to a smooth comfortable ride and excellent braking with no more vibrations. I wouldn't hesitate to promote this facility and give them 5 stars review
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August 2023 by Victor Vidaurri
Staff was very friendly. They applied a generic coupon when I brought it to their attention. They were professional and the store was clean and cool for a very hot day. Would be 5 stars but it took about 1hr 45mins. They did mention being short staffed just like every other business so it’s understandable
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August 2023 by Mike S.
Oil change was done and they also installed the cabin air filter that I purchased next door at AutoZone saving me money $$
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July 2023 by Charlie Alvarez
Have never had a good experience at this Green Valley location. Came here at 830 to see if they would fix a nail in my tire. Was told they were booked full and to leave it all day. Meanwhile there were ZERO cars in the bays and they had been open for an hour!! I understand people make appointments but to sit and lie knowing no one is working on anything is annoying. The 2 guys in the front are always rude and have never been nice. If you have to go to a Brakemax you’re better off going to the location on Valencia and Midvale. They have way better customer service and I’ve never been turned away because they were too busy. Done trying to come to this location.