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March 2024 by Lisa Andrews
03/15/24 dropped my taxes off on Monday received a call on Friday indicating they were ready to be picked up and received an email for the exit survey on how my taxes were prepared and such. Arrived to the location. Waited patiently. The person who's handling my taxes came out. I have no idea what their name was. She's called my name but said she didn't remember doing my taxes. We get back to her office and I mentioned the arthritis in my legs because of the rain and the area and she said oh yes I have arthritis in my wrist from where I punched my baby daddy's brother in the face. She's in began to question me about clearly had not reviewed my taxes at all. I thought they were ready and they were not ready at all and anyway shape or form and I had to return. Why someone could not have emailed me or told me on the phone? I left very upset but I did go back and get my paperwork because I have no confidence in these people and asked for the manager to call me back. Someone claiming to be the manager. I think they said their name was Gus called offered no sympathy towards the situation that I had experienced, which was much more than what I've described above and and he offered no apology. No words to try to ensure that she was competent and then he ended the call.Very unprofessional employee and if this is the type that they hire at h&r block now I will willingly pay more to have my taxes done by a professional elsewhere.
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February 2024 by Carl Hill
H&R Block employees made it painless and no stress Great job
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February 2024 by Isaac Lehman
Awesome work quick and painless, but also thorough! Friendly and flexible tax professionals definitely recommend checking them out first.
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October 2023 by gidget red
They spent extra time getting me all my deductions.
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March 2023 by Angela F.
Had a very good experience. The agent was knowledgeable and friendly. I usually do my own taxes, but I had to file for my deceased brother. I thought I had to file State and Federal, but she assured me that if you don't owe any money, you don't have to pay the additional $70 to file the State tax. Someone else might have just charged me and filed a "0" amount due
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February 2023 by trane447
My wife and I went early to file our taxes. Apparently the system had an issue. So we were told we couldn’t finish our taxes that day. This was in January. We were told we would hear something back in two days. So we get a call back basically saying that the system was still having an issue. So we didn’t get to file. Four weeks go by, and no one called us or checked in with us no commutation what so ever. I had to call. Which finally the manger got it filed for us. So the following day we go in to sign it. Only to find out that no one can find our paper work and that it was misplaced somewhere. And we couldn’t sign it that day. About a week goes by before we get to sign. So even more time has flown by. There was no commutation here for us. And this is the first time I’ve had a bad experience with H&R Block. I truly will not go back to this H&R Block. I feel as if we were forgotten. And no one notice, until we decided to call
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February 2023 by Victoria Salas
Linda was a great tax pro and literally answered all of our questions without making us feel low or stupid. She answered each question fully and made it really easy to understand each and every step in the process. We will be back for sure next year because of her!
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April 2022 by Elliott S.
This is a generous rating considering the fact that the office supervisor is a blatant thief. Time and time again I have asked David Kreider to pay me money he owes me. He gets riled and rolls out of his cheer to swear and complain about people who expect him to be honest. Next time I go to ask for way overdue money, I will call Pima County Sheriff to let them know that Dave should be arrested!
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April 2022 by Ronald Pritchard
Not very helpful at all!!! Was told that my tax accountant would get back to me, and she never responded at all!! Switching to Jackson Hewlett!!
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April 2022 by David K.
We had our taxes completed at this location two out of the last three years and we were very happy with the service David Kreisler provided. I highly recommend having your taxes filed through this location.
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March 2022 by Danielle B.
I was extremely upset when I was notified by the receptionist that called me In September to inform me that they forgot to file my taxes before there office left and closed for the summer. They just returned and saw my taxes in a file and not submitted yet. They instantly filed them and I instantly got hit with a $300 Late fee from the IRS and a $300 late fee with AZ state. David or his staff did not call and apologize or even offer to pay the late fees because of there error. This is completely unacceptable and I definitely don't recommend this location.
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September 2021 by Things That Are Fast
Horrible. Spoke with Debbie requesting information about my tax return that I filed in Tucson in January. She argued when I told her I needed the information for the EFTPS Department of Treasury saying "it didn't sound legit". I called an office in Chicago, IL with the same request and reason for the request. I was given the information in less than 5 minutes after waiting 30 minutes for a call back from this location that didn't happen. Typical Tucson attitude at this location.
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April 2021 by Linda Spears
Kathy was great. Extremely nice and very knowledgeable. Saved us tax dollars.
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April 2021 by jonathan neely
I've enjoyed every experience in the last 3 years I've used H&R, no complaints just great customer service all around.
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April 2021 by Kraylen Miholer
Joe does a great job of explaining what everything means and making it easy to understand the process.
