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October 2025 by Jeffrey Miller
Went in for an oil change, software update. I was told it could take 4 hrs of so to deal with the update. I was OK with that. However, . 7 hours later I was concerned that I had not received a phone call telling me that the car was done. I contacted 4 people by phone at the dealership for an update. Nobody could tell me what was going on. So, I drove to the dealership and was told the tech had not completed the paperwork therefore the service advisor had no visibility that the car was completed and ready for pickup. NO APOLOGY was offered to me.
When I got home I found the passenger side outside mirror was folded back against my car WITH PAINT DAMAGE and the inside driver side floor mat was covered with POPCORN.
I'm angry and disappointed with the whole matter and am considering taking my concerns to JIM CLICK or perhaps the entire board of directors. The dealership blew it this time and I am due an apology with a free auto wash and free outside mirror paint job.
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June 2024 by William Rice
Had new tires installed on 2004 Thunderbird. Anna took great care of me. She helped me pick out the tires she felt were the best choice, and even got the price down a little. They did what was expected with no pressure for any other services. Highly recommend!!!
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February 2024 by Andrew Richards
Excellent service and speed.
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November 2023 by Teddy B.
Talked to a Hyundai salesman and told him that Amazon was going to start selling Hyundais next year (2024) online. He didn't believe me and said they (the dealership) weren't going to let that happen. It's bad enough having to deal with a sales person when buying a vehicle, but dealing with an ignorant one is worse.
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August 2023 by Ed R.
Service is not good, oil and lube, they didn't do the the lube. They where supposed to fix a software problem that was a recall they did not do that. Called them and they said they would send a tech to house to do the programming . Never came or called
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July 2023 by Penny B.
Took my car in 2 days ago after making appointment 1 month ago. The drivers side window quit working and I needed maintenance for life. Maintenance is done but no one seems to be able to fix the window. It will be 3 days tomorrow and I need my car. They need mechanics to fix these problem things. The service department is fine if all you need is oil change and tire rotation.
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June 2023 by Kadi J.
Extremely busy and even when making an appointment it is on average an hour later before they get to my vehicle. The staff are rude if you question why an appointment is necessary if that time isn't guaranteed. They are the only dealer in GV and they use that to their advantage.
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January 2023 by Mario Antunez
Jim Click will no longer get my business. Trying to get service on my Ford, but because i want to apply my own oils, they won't do it . The only Ford dealer that acts this way, yet when i go to the one in Nogales AZ, or Phoenix they give zero issues and perform the service while i provide the supplies... Definitely need to look into your "policy" and make changes and price better service.
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November 2022 by Canez
Experienced terrible service here a few times in years past, tried again recently and absolutely no change. Better off going to an independent shop locally, try Raggs automotive they will go above and beyond to help you out.
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October 2022 by matt nain
Do ok work just depends on who you get
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September 2022 by T A.
I am updating my recent review because after returning to AZ and contacting Daniel the Service Manager he asked that I bring my vehicle back in and after I showed him the saved parts from the KIA dealer in WA and another going over by his shop, he graciously acknowledged the shoddy service from his service center, apologized, and also without our request made the experience financially right. I am giving another star because of Daniel's professionalism and acknowledgement of the mistakes made. The problems we incurred should not and would not have happened if the mechanics had been experienced and qualified.
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August 2022 by Dave E.
The service department is really disappointing. It took weeks to schedule an oil change. They "recommended" a radiator flush @ 60k miles, even though it's not recommended by Ford. It took 3.5 hours for the scheduled "The Works Service". They forgot to reset the service interval so the car flashed the wrench lite making me think that something broke on my car. In the past, I've had issues with them returning phone calls and keeping me informed when my car was ready for pickup. They no longer provide shuttle service and the free snacks are gone and replaced with a "cafe" where you have to pay. A cost for a check engine lite diagnosis was significantly higher than the other highly recommended service shop in town, Hickey Automotive.
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June 2022 by Alan Johnson
Slow because lack of help
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December 2021 by Canez C
Experienced terrible service here a few times in years past, tried again recently and absolutely no change. Better off going to an independent shop locally, try Raggs automotive they will go above and beyond to help you out.
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September 2021 by Mr Paul
Excellent customer service and friendly staff.
