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April 2023 by Paula H.
If you want to wait and wait and for your prescription that was ready and had already been paid for, look no further than the Walgreens on Continental in Green Valley AZ. And as a bonus, you will be treated to bullying by incompetent staff with no manager to curb their combative style.In addition the technical glitches and intricacies Walgreen's online ordering and payment system are exacerbated by lack of internet access inside their store. Beware of EVER paying online for your medications at this location, as mine were held captive by the pirates at this pharmacy.
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October 2022 by Richard S.
My wife had to wait two hours for an in person prescription drop off for a pain medication that was in stock. No preference for customers there now. Really poor customer service. Walgreens needs to re-evaluate their customer service.
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July 2022 by K. F.
They've always had great service and are always well organized. Though they may not be over stocked like their competition, it's the customer service you get when you do, do business with them. CVS is a nightmare to deal with especially when it comes to don v RX's with them.
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July 2022 by Steve L.
My wife just left this Walgreens attempting to get her pneumonia vaccination for which she had an appointment. The pharmacist and one of the staff were arguing loudly about my wife's insurance. Her insurance is Blue Cross/Blue Shield. The clerk insisted that there was no insurance company by that name in their system! Nancy pointed to her insurance card with the Arizona address. After more bickering by the staff, my wife got her card back and left. Going to NEVER set foot in that place again.
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January 2022 by Kenn Y.
For 2 years I have been giving this pharmacy gratis because of covid. They no longer do an automated call when your prescription is ready. I have not waited less than 20 minutes for someone in the pharmacy to answer my phone calls. They routinely hang up on people on hold. Typical drive up wait time is over 30 minutes. They close completely during lunch. When I changed doctors, and called them and told them to change their records to my new doctor, they failed to do it, even though they said that they had. Even the automated robotic RX refill by phone prescription system stopped working, as I found out today when I came to pick up 4 scripts that I had called in 3 days ago, only to be told that there was no record of my request for refill. Employees rude and do not care about your needs or your business. To quote a Dylan song, "...they don't need you, and expect the same". All 10 of my maintenance scripts are moving to Fry"s. Good riddance.
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December 2021 by Terri M.
No 0 stars available. Consistently, the worst pharmacy in the country- either grossly and woefully understaffed or just plain incompetent rude pharmacy employees. Prescriptions are never ready, pick up line is always extremely long and barely moves, employees' attitudes are could care less- might be able to correct with competent adequately trained employees with pleasant personalities. Our latest experience- 6 prescriptions were electronically transferred in the a.m. from TMC the day after a total knee replacement. Before leaving the hospital in Tucson we called two hours ahead of time and were told the prescriptions were being processed, drove straight to Walgreens pickup line and got in long line, after 10 minutes or more arrived at window where we could not understand what the masked employee said behind plexiglass but ultimately the employee walked away while talking on his cell phone never to return, still waiting at window a second employee arrived about 5 minutes later. Despite electronic transfer hours before and call two hours ahead prescriptions still not ready, employee left window presumably to check on prescriptions and never returned. Meanwhile, to add insult to injury another customer in line knocked on our car window. Thinking they were going to ask about the holdup we rolled down window and were astonished to be told that it was somehow our fault and we should have gone inside. We shut our window and waited another 5 minutes- still no employee- finally drove off without prescriptions. Ended up calling from home, returning to Walgreens and going inside. This is not the first time we have had an issue with this pharmacy, but will be the last. Prescriptions are being transferred to another pharmacy and we will not shop again at this pathetic store.
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November 2021 by Dan C.
Wait 20 mins at drive up window for the 3 cars in front of me. When I got to window, guy leaves for 10 minutes. Will not go there again. Bye.
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October 2021 by Joanna C.
Been there 2x in a row to pick up my prescription. First time I waited 20 minutes in the drive thru. Today, I waited 10 minutes and tried pushing the buzzer again, they would not answer and I ended up leaving w/o being waited on. Understaffed, rude and apparently not interested in their jobs. I called the manager the first time this happened. His answer was something to the effect that they (pharmacy staff) might be alone. I told him his staffing issues are not my problem. Will not be back to this place.
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September 2021 by Lynda C.
I am used to Susan and the other lady clerk in the pharmacy at Walgreens. I heard that the other lady retired and today, there were two new clerks at the pharmacy windows. They were slower than molasses. One woman, a pharmacist, I think, told me they were short staffed. Twenty minutes later, I was finally at the window. On my way out, I saw a managerial looking person and said that the wait for my prescription was 20 minutes. She proceeded to tell me, and not nicely, that it takes a long time to register Covid and flu vaccine patients. And, oh, I'm sorry. I will try to find a prescription plan that has options besides Walgreens this year.
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September 2021 by Stephen H.
If this is the place you are considering for your CV19 vaccine bring something to read because you are in for a long wait. With very dismissive staff.
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December 2020 by John W.
Geezus! Talk about pathetic! There is absolutely NOTHING to say about this l**** facility except that it sux! It is a joke on every consideration, and especially so as regards the losers who work there. Rude, stupid, uncaring and just worthless. If I ever even think about going into a Walgreens again, kill me. I'd rather die than go back; seriously, just AWFUL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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October 2020 by Jeri F.
Got fly shot. Had to wait around 10 minutes. I appreciate that they have a private room for shots etc! Last year I had to take my arm out of my sleeve in CVS waiting area. Walgreens was a much more positive experience
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September 2020 by Mari D.
Stay away from this location. Not worth the hassle. Have had numerous issues here. First was trying to purchase an item at an online pick up at store $ guaranteed in store... once at the store, they would not honor price until several managers were consulted. Took an hour for one purchase. NOW, tried to return a defective deodorant can, used once - they made me drive, by the way I'm currently disabled so driving anywhere means I have to find someone to take me... to the Walgreens at the other end of town... if something is defective, purchased from Walgreens - should they not refund? WTH? Done with Walgreens in Continental, Green Valley. A simple $4.99 purchase has lost me at least $10+ with the expense of trying to return!!!
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February 2020 by William H.
I was at Walgreens on Continental in Green Valley, AZ twice today, both times at Photo section to leave off a Fed Ex package. Both times waited an inordinate amount of time for someone to help, finally had to go to main register both times to ask for help.
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October 2019 by Maria M.
It takes thim 1 hour to 1/2 to get a few short do not go there for few shorts not good