-
January 2024 by Chance C
We recently spent a few nights at this hotel as it's the only one in the area, and it was the worst hotel experience me and my wife have ever had. We've got multiple photos of how dirty the rooms are, and the service was terrible. The coat rack was broken and actually hanging from one screw. The moldings go from 4in to 2in throughout the entire room, and the entire wall was just paint runs. When we got home we realized that we left 3 pairs of jeans in the room and when we called back the lady said she would call me right back and she never did. We called again 8 hours later and I believe his name was Ron said that they weren't left in a room. We know exactly where they were left and he said they were not there. It was by far the worst hotel I've ever stayed at. Way over priced and bad experience. I will also say that the complimentary breakfast ends at 9am and if you're not there by 8:15 the guy at the desk will come in and fill his plate with all the eggs and bacon and gravy for himself.
-
December 2023 by Lou Greco
David and Ron met every need my wife and I had. Because of their hospitality, cleanliness of the rooms and grounds , the breakfast jump start . These are the reasons I keep returning to this Best Western location whenever I am in the Heber / Overguard area for business or vacation. Thank you to these two gentlemen and their staff .Rooms: Very clean , beds are amazingly comfortable, quiet.Safety: Ron is awesome security, and he seems to have his thumb on all that is important . Thank you, Ron, for a great night's sleep. Feeling all is secure.
-
December 2023 by Beth Jobusch
This was the most disgusting place. Filthy rooms that smelled horrible. The lobby was dirty and boxes everywhere the premisses were dirty side walks has spilled liquids on them and were very dirty the dinning area was filthy, breakfast room with expired food and never was restocked or attended to during breakfast out of paper plates. I will not be staying there again under this managment.
-
November 2023 by L
Okay, we got there earlier than usual and had to pay an early check in fee $30, it was like an hour till 3pm which was check-in time. I also understand about being short staffed for the rooms being cleaned. Yes, it could've been cleaner, but it wasn't horrible. I was told more than once about smoking away from the hotel, than while my son and I were unloading the car manager was smoking under the stairs. Not to mention nobody wanted to come and help me when I was checking in. Sadly I was left not really being able to recommend this place. Also smelled like weed, right outside the only stairs to get to the rooms. Not cool!
-
October 2023 by Terie Hafner
The Best Western Sawmill Inn is a nice place to stay in Heber-Overgaard. I’ve stayed there a couple of times, and it’s been quiet and pet-friendly. It is clean. The pillows are not great—bring your own if you can. Internet works for basic emailing etc. The breakfast is very good, with a lot if choices (waffles, eggs, bacon, cereal, breads, yogurt and about 6 toppings for the waffles)!
-
October 2023 by D. DUKE
Hair in bathtub and floor upon checking in. Towels had faded blood and other stains and were many years past their prime. bath vent not working told the guy and he didnt acknowledge it just turned around and kept walking. For what i paid, being generous giving this place 3 stars.
-
October 2023 by Teresa Wright
Good stop. Last minute decision, but glad we stopped. Comfortable bed and plenty of space in the room. Decent breakfast with attentive staff. Plenty of outlets!
-
September 2023 by Robert harrison
Love the clean rooms very friendly staff helped me with my luggage awesome place to stay highly recommend to all my friends and family give them five stars awesome peopleRooms: Clean everything was Top NotchSafety: Great security I got security cameras on the outside
-
August 2023 by SD Cunningham
Didn't have reservations and just stopped and they guys at registration were so accommodating and so helpful! The rooms were super clean, the cleanest bathtub I've ever seen at a hotel. I would highly recommend stopping here!Rooms: Cleanest rooms ever!
-
August 2023 by Christa Johnson
Just killed the 2nd cockroach within the first hour. Stains on the bedding…hair on the sink. This place is disgusting. Loud neighbors. Noisy A/C. Refrigerator barely cool. Doesn’t look like it’s been deep cleaned or even regularly cleaned…spots all over the floor. Yuck.
-
August 2023 by Sherri Cunningham
Didn't have reservations and just stopped and they guys at registration were so accommodating and so helpful! The rooms were super clean, the cleanest bathtub I've ever seen at a hotel. I would highly recommend stopping here!Rooms: Cleanest rooms ever!
-
August 2023 by Guy Chilelli
The rooms were immaculate. The bathtub was very slick, and the bed wasn't as comfortable as it looked. It was quiet and the staff was really nice.
-
July 2023 by Jared Hancock
Stayed here for a family reunion. Room was clean. Guy at the front desk was super helpful and friendly. The building is going on 30 years old and they have kept up with the upkeep in my opinion. Not your typical run down motel. Would stay there again and probably will next year.
-
July 2023 by Aurea Hope
After several hours of travel, we stopped to use facilities and check out the property for a possible future stay. I asked to use the facilities and I was told they didn't have any available. I'm guessing owning a bladder is frowned upon at this place of employment. Not only was the attendant rude about not allowing me access to a basic human right, he was indignant about it and acted as if it was a privilege to use his throne.I will never stay here under this management.
-
July 2023 by Liz B.
They overcharged us, the room was not cleaned well. There was very little water pressure, and in the morning there was no water. If you can avoid this hotel. There were a lot of weird bugs on the ground. The pancake mix was so runny, so it made the waffle mushy. The choice for breakfast was not good. The juice was out of order.
