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January 2024 by Deborah Greenwalt
Cheerful gal at the counter, she went above and beyond and they even installed my battery! Thank you!
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November 2023 by Marjorie Barter
Thank you to Napa Auto for servicing my truck. They are friendly and true to their customers. They finished the service much sooner I am use to and offered to take me home and pick me up, you can't bet that. Thank you to you and your team.
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November 2023 by Michele Grisez
Thank you for getting out 4-runner running! Appreciate the great service we received!
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August 2023 by Joe
I'm happy to have a parts store available in our community. Very knowledgeable staff.
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June 2023 by Marcus Denton
Great service and friendly people. Solved my problem.
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April 2023 by Lavish Crew
If I could leave 0 starts I would. Don’t listen to the other reviews from locals that live in the area, my car broke down in the snow in Heber and I was treated as if I didn’t matter. My car was towed on a Saturday and was told they “couldn’t work on the vehicle until Monday because we don’t have a mechanic in shop on the weekends. We’ll call you on Monday with more information.” I figured ok, small town makes sense, they’re busy living their life and there’s only so many people who can work on vehicles around here, especially in the snow. But Monday comes around and I receive no phone call, so I decide to follow up about 30 minutes before closing only to be told by Dawn that my vehicle had not been touched. I mentioned I lived out of town, my car broke down, and NEEDED my vehicle in order to get to and from work, but was once again told by Dawn that “breakdowns don’t take priority to scheduled appointments.” But then heard Aaron (the manager) in the background mention a few things wrong with my car. (Interesting as I had just been told that my car hadn’t been looked at yet they knew what was wrong?) They quickly called me the day after to mention several things wrong with my vehicle that just didn’t seem to add up. I politely asked for an itemized list to be emailed over to me of everything they said was wrong with my car but was once again told told by Dawn “I have no way of getting that too you.” AFTER taking over the phone call from Bill. I feel very screwed, I feel very taken advantage of, and I feel very victimized. NOBODY (besides locals) with car issues in Heber-Overgarrd should ever trust what this NAPA location tells you. I just needed a helping hand as I traveled through this little town and it turned out to be the worst mechanic experience I’ve ever had. If you have car issues in this area and live out of town, pay the money to be towed home. I PROMISE it will SAVE you money in the long run.
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March 2023 by Rita Abril
Always treated with kindness and respect. Very friendly...
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March 2023 by Robert Willis
Friendly staff and they have the parts and services that I need.
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October 2022 by Shere Keegan
This company went above and beyond today to assist me after I hit a deer on the road. They arrived on the scene 15 min after being called by the State Trooper. They recommended a hotel for me to stay while I waited for my rental car and my insurance company to provide some direction.
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October 2022 by edna jankowski
Courteous, efficient, very nice people. They accommodated my needs to wait for my truck and to have my dog with me. I was able to sit outside with my dog. They employ cats. I'll definitely be back.
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August 2022 by Seth
Women behind the counter on 4/3/22 was not helpful at all. She did mention wanting more online presence though so here you go.
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July 2022 by Patricia Busic Diaz
I came across your business card in my wallet. I’ve held on to it for many years. We drove from Alabama to California and on our way back home, we found ourselves on the side of the road with car troubles. It was hot out and from a distance, you could see parts of the desert burning. We were terrified and in a panic. We had two young daughters in our car and it felt like no one was ever going to stop and then all of the sudden two loggers pulled over to help. They were the sweetest men and reassured us everything would be okay. They had an emergency and still stopped to check on us?????(snake bite). Before leaving, they gave directions to your business and guaranteed us that Y’all would take care of us. Those were honest men!! Your business left a great impression. Thank you for your services!
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June 2022 by Joseph Schaeffer
They Was amazing! They took time to let me bring my wrecked car ( aka towed there) to see if it was fixable on my camping trip But it was not. They was patient with me bc I live in flagstaff and could not get it of there property right away, they gave me time to find a junk yard to come pick up my vehicle. Thank you for understanding and being patient with Me. Bless you all there at napa. Thank you so much! Much appreciated.
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June 2022 by Peter Marquardt
****10 STARS ⭐️ EXTREMELY HELPFUL****I came up from the valley to do what I thought was something simple and then discovered I had an issue with a trailer. Noticed the ubolts on the driver side of the trailer were broke and missing a bracket. Luckily they had two new ubolts that fit exactly but unfortunately did not have the bottom bracket to fasten to...however this is where the 10 star rating comes in...owner Fritz and the other guys helped search the store for something and amazingly found a used bracket that I had to finagle a bit but it worked perfectly! Absolutely above and beyond and got me out of a bind so I could get back to the valley. Thank you Napa and team ??
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June 2022 by Katelynn Osborne
I got stranded in Heber in January with a flat tire on a Saturday night. When I went in to buy the part on a Sunday, when they were open for parts only, not services, an incredibly sweet employee who wasn't even working that day came out and changed my tire for me, completely as a favor, so that I could get back on the road. Were it not for his kindness I would have had to pay for a hotel for another night in Heber and would have wasted a whole day of my road trip. Highly recommend these guys if you need anything done. Meant to write this review a lot sooner. Thank you so much for your help.