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November 2023 by Norman Lee
Ordered propane 1 week ago from and still no delivery. Was told by receptionist Yolanda that driver would call me, still no call from driver on why it’s taking so long. Will never order propane from them again.
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November 2023 by Ray Archie
Bad services and a very rude hillbilly receptionist in the office. Also delivery guy don't know how maneuver around a fence house. C'mon Chief hire friendly and experience employee's. Your business will then be appreciated.
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October 2023 by Jon Weyer
Hi, You looked after us on a locked-out Hertz Ford Edge @ Kayenta Hampton Inn 15 Sept 2023. Once Hertz sorted, thanks for being on it. Into car, Jump start, on our way. Thanks!!!! Jon, Reb, Ade, Jonquil. UK !!!!!!
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April 2023 by Lucy Johnson
I called chief propane asking for a quote, the guy that answered the phone was very disrespectful, I drove to kayenta to see who this person was and I told him that he needs to be professional, better customer skills and respectful towards woman. I paid cash and this old man did not return the right amount of change. This old man needs customer service training. This will be the first and last time I receive services from them.The delivery guy was very nice. Thank you to the delivery guy.
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January 2023 by Felix Yazzie
Don't let them tow your vehicle they'll steal your tool and things.
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December 2022 by Raymond Burgess
Was traveling to Monument Valley in RV & needed propane. Stopped in, staff was great filled my tank quickly. He even told me of the closest propane company near where I am going it I run low there. Prices were reasonable. There was enough room to pull my truck & 31ft 5th wheel RV into parking lot
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November 2022 by Howard B.
Was traveling to Monument Valley in RV & needed propane. Stopped in, staff was great filled my tank quickly. He even told me of the closest propane company near where I am going it I run low there. Prices were reasonable. There was enough room to pull my truck & 31ft 5th wheel RV into parking lot
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November 2022 by Bessie Daw
The worst customer service ever!The receptionist as she calls her self"the only my female who works from 8-5pm" starts to raise her voice and yells after asking her why propane hasn't been delivered after paying full for it a week ago. Very unprofessional
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October 2022 by Debra Muise
Thanks for helping us put our Indian Classic motorcycle on a skid and then on our truck to head back to Canada. A great trip cut far too short but my husband is still alive to tell the story. Thanks to everyone at Chief Towing!!
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September 2022 by Jason Deschine
Ordered propane Thursday, delivery scheduled for Friday. No show, now being told Monday. No one in their office seems to know anything about whats going on.
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July 2022 by Denise Nez
BAD CUSTOMER SERVICE. Paid in full for propane and tank installation, and I had to wait 3 weeks when I was told the delivery and install were going to be the same week. The secretary kept giving me lame excuses as to why there was no delivery. When she was asked to give a specific day for delivery, she got upset and yelled, "you can go somewhere else!" She's always very rude on the phone. I DO NOT RECOMMEND THIS BUSINESS. I had no choice but to give a star, when they don't deserve any stars. Today is Thursday, June 16th, and they never delivered and installed the new tank, so I ended up having to cancel with them.
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June 2022 by Denise N.
BAD CUSTOMER SERVICE! I DO NOT RECOMMEND THIS BUSINESS!I contacted Chief Propane on Tuesday, May 24th, paid in full for delivery and installation of propane and a tank. I was informed by the person who answers the phone that the tech will contact me in the morning to deliver and complete the installation tomorrow (Wednesday) or Thursday. I called back on Wednesday to ask if he will be there today, but she told me the tech called out for that day, and the delivery and installation will be done in the next two days, (Thursday or Friday). Thursday comes, and still no call from the tech or the office. So I call them back, and she states it will be delivered and the tech will call when he's going to be there, still not giving me a specific time or day. My husband calls to ask her questions about the delivery, and she gets upset with him because she couldn't give him a specific day or time on the delivery. When he asks for her name, she wouldn't give him her name. When he asked to speak to the owner, she stated that he can talk to him, but that he wasn't there. She got upset and told him he can go somewhere else if he wants to. She has no customer service skills whatsoever, and is always very rude on the phone. I called back the following week on Tuesday, June 7th and was then informed the delivery and installation weren't going to be done until Monday, June 13th because they don't have a technician and the owner has to do all the work himself, and he has other customers to get to before me. So me being patient and understanding, I wait...yet again another week. I called them back on Monday, June 13th to confirm the promised delivery and installation, and she informed me that he was making his way to Chinle at that time. Today is Tuesday, June 14th, and still no delivery and install completed. I called them back, yet again, to ask what happened, and she informed me that the truck broke down and should be fixed by noon. It is now 10:12 a.m. and I told her I'd call back at 12:30 p.m., and if they can't deliver today, then I'm going to have to cancel my order. For the past three weeks she kept giving me lame excuses as to why they haven't deliver and install a new tank. I DO NOT RECOMMEND THIS BUSINESS. You're better off switching to an electric range, than trying to work with Chief Propane, which I should have done already if I knew this was what I was going to have to deal with. NO STARS! THEY DON'T DESERVE ANY...
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February 2022 by Rose Katso
6/7 months paid service for hook up.Yet….not able to service have to do grounds trench on own.Month ago drop off gas range for Orphics change out. Not done. Requested for full refund. Still not ready for pick up. Absolutely don’t treat native people right at all.
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February 2022 by Cheryl Goodson
Royal helped us out of a jam. He ordered the part we needed for the truck, picked it up 2 1/2 hrs away and then towed us from the campground to his shop to fix it for us. Can’t say enough good things about Chief Towing! Thank you again!
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February 2022 by Paul Prestridge
Locked our keys in the truck while stopped to take a picture of monument Valley. Great day but they got there promptly and opened the truck for us. Courteous, efficient and prompt. Thank you for the great service.
