Henry Company

Hours: Henry Company operates a shipping and receiving facility with two docks around the back in a gravel yard. Appointments are strict and are for a specific day, not a precise time, so arriving early is not advised. The process for drivers involves checking in, often at a window or an office, which may require going up stairs. After docking, procedures include setting the dolly, disconnecting, moving tandems back, placing a wheel chock, and providing a strap for loaders. Experiences with staff and efficiency vary significantly. Some reviews report very fast and quick service, with unloading completed in about an hour, and describe excellent customer service where staff go beyond expectations to unload safely and quickly. Other staff members are noted as being pretty cool, helpful, and nice to chat with. However, there are consistent reports of one shipping and receiving lady being unhelpful, rude, and refusing assistance outside of perceived operating hours, with no signs posted to clarify schedule. A manager is acknowledged as being aware of this problem and working on a solution. Communication can be an issue, with reports of unanswered phones and unreturned messages. Despite occasional delays, some loaders are recognized as professional, polite, and hard-working. Parking is on the street or a side road.

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1. Kingman, Arizona