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December 2023 by Heather Stiletto
The person at the counter made suggestions on the way we could rent the truck that ended up saving us thousands on our move. The trucks are much better maintained than the competitors, as well as much newer and less mileage. We've used Penske for two different moves and we're using them again because of the consistent excellent service.
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November 2023 by Phatman 46
Nice place, friendly employees. Good truck.
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June 2023 by Lynn
Good price, 16', 4 days, unlimited miles, AZ to CA. $425
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May 2023 by June Ward
Great service, great prices! Awesome crew ❤️
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April 2023 by janelle b
Friendly staff (I forget her name, sorry- I was here on 4/5) she cleared a booking issue that another Penske made. It was a smooth drop off. Thank you!
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April 2023 by Tiffany LeClaire
Went to reserve a truck online and cost was supposed to be less than $100. When I went to go pick up the truck, no more than two hours later, the price had jumped up to around $500.
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April 2023 by Mark Labonte
Be attendant was helpful straightforward and helped me a lot I appreciate it her candidness
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February 2023 by Aimee K
Check the daily rental rate and make sure the quote they give is the base value plus the extra. If they say they need an additional deposit and it is held not charged unless you dont return the truck make sure they dont charge upfront and then use it for other things. Upon pick up check the gas tank and look to see if the gas is full to top of pipe and the gage. They lie and say you didnt fill it up when you put more than it had when you picked it up. Take a picture of the pipe and gage. Once they charge you the ¨deposit¨ which is double the cost of the entire rental it is theirs to keep. they tell you its one way trip but require you to drop off where you picked up. NOT one way. one way is unlimited mileage as advertised but they charge you mileage because its not one way thats just what they tell you, and what it says on receipt once you return. so you think its unlimited and then say you went over mileage. They, quoted 69.99 for base rental of truck and charged 300 per day base charge Total cost over $1000 for a one day rental plus car dolly, the gas they claim was short was 4 gallons for $40. The gas filled the tank and pipe and the pipe doesnt hold 4 gallons and the gage said full. They lie. Round trip? how far can you drive unload and return to the same location in a 24 hour period? Thats easy to estimate, theres no over mileage about it. bottom line your $300 rental ends up costing $1000 and thats with no frills, no extra insurance, nada. If they were upfront about the cost fine, but they lie and decieve to make that $1000 mark/ per day per truck. The best part was the $300 ¨deposit¨ story about the guy who still has one of their trucks and still driving around town refusing to return it. The 300 makes sure we get the truck back . (right...That´s the story. And yes they get the truck back at your expense because there is no holding a deposit In reality you pay extra to return the truck to them, plus the extra fuel to do so. Save yourself the hassle and money do a one way unlimited mileage and return the truck to the closest drop off to your destination. Find the closest drop off to your destination prior, because again they tell you there isn´t one even though there is. Dont Screen shot or save just print out the quote showing the address of the pick up place and drop off because they play with the web app as prices subject to change....yeah how convenient and the app wont save the web page as you see it its embedded with a link which enables them to change it in real time.
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February 2023 by Dave C.
Penske is the best value for moving. Rose was awesome. I can't recommend this place enough. I've rented two more Penske trucks because of how awesome they are. Thank you so much.
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December 2022 by Lukas Jackson
I don't remember the name of the gentleman who helped us out but he was a life saver. My girlfriend and I were driving back to Colorado from California and her car broke down. We went to uhaul to get a truck and trailer to tow it back and they were not helpful and rude. But this Penske location was able to get me a truck and trailer within 15 minutes. The gentleman that helped us gave us a discount on account of our situation, showed me how to hook our car up to the trailer properly, and even offered my girlfriend a pair of sunglasses on the house. We would not have made it home if it wasn't for Penske
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September 2022 by Steve Shannon
Best rental around.. very good trucks safe and sound. Average age of trucks are 6 months old low mileage.
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August 2022 by Alan Luck
I went to U-Haul first because they were cheaper and they sent me through this convoluted process of checking in from my cell phone once I arrived to pick up the truck and then wanted tons more validation and extra contacts of people to call and wanted me to enter all that on my phone. I didn't have time for that. They should have asked for all that information before I showed up in their parking lot. Frankly, it's just a d*** idea. I drove a mile down the road to the Penske dealer and 10 minutes later I had the truck I needed and it ended up costing me about the same. Penske is great.
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July 2022 by Christopher Harris
Today I was humbled by the amazing service of Mr. Roger Wright and his associate. I came to there location for a new gas cap for the Penske truck I rented in California and found out I had array of issues with my moving truck that was not pointed out to me anywhere else. Mr. Wright and his fellow coworker quickly jumped into action helping us fix out vehicle carrier, giving us both safety tips and explaining why what and how to fix my problem and where to get the gas cap I was looking for. I felt every Penske should have this type of service and patience with there customers and the fact that I wasn’t really his customer blew me away! Mr. Roger Wright is the mold all Penske places should follow!
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July 2022 by Christopher H.
Today I was humbled by the amazing service of Mr. Roger Wright and his associate. I came to there location for a new gas cap for the Penske truck I rented in California and found out I had array of issues with my moving truck that was not pointed out to me anywhere else. Mr. Wright and his fellow coworker quickly jumped into action helping us fix out vehicle carrier, giving us both safety tips and explaining why what and how to fix my problem and where to get the gas cap I was looking for. I felt every Penske should have this type of service and patience with there customers and the fact that I wasn't really his customer blew me away! Mr. Roger Wright is the mold all Penske places should follow!
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June 2022 by Raena P.
5/5 star rating for Penske truck rentals. They gave us a brand new diesel truck with 500 miles on it for our move! They respected our reservation time and had everything ready to go for our cross country move. They also gave us a great walk through. And they are professional Now it's time to get to work though
