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January 2024 by Ashley C.
AMAZING STAFF! VERY CARING! LOVE THEM ALL!! This whole store is amazing! But I greatly appreciate having a grooming salon that I can trust my fur babies with. They treat them just like they are their own! They have lots of safety rules, which gives me peace of mind, and you can tell this team loves what they do, not just in it for the money! Thank you guys!!
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December 2023 by joyce jewett
I want to thank ASHLEY and the others who groom our Phred. Thank you for the little Christmas bag and his ornament it was so lovely Merry Christmas to all of you!❤️?❤️?❤️
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November 2023 by Michelle Lamb
Kimberly did a great job for the bath and brush appointment for my two labradoodles, they were done in just a few hours! I really appreciated how caring and patient Stephanie was when we brought them in. She was friendly and professional and my timid dog clearly felt very comfortable with her. Thank you!!
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November 2023 by Jeannie Snodgrass
I have 1 groomer and she's the only one.Ill take my dog too.i can't post her name ,I don't have permission.But she's very loving with my dog
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November 2023 by jillian musick
They were absolutely wonderful with my GSD Rex. His shedding was out of control and this was his first time seeing a groomer. They took their time with his especially with the blow out. He of course was a vocal animal but he loved all the kisses he recieved. He is absolutely beautiful now and his shedding stopped 95%! I loved the extra touches with him including the spritz of cologne and his handsome bandana. I will definitely be bringing him back! ❤❤
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September 2023 by Tina Kennedy
I happen to be on vacation and ran out of puppy food so I went to PetSmart and when I walked in I went to the register and there was no employees to be found as I needed help finding a specific dog food. After about 5 minutes an employee that was leaving for the night was walking past the register and I stopped him and asked him if there was anybody there that could help me find a specific dog food. As I tried to tell him I had spoken to Dan earlier in the day Tyler rudely cut me off and abruptly said he's not here and when I tried to tell him I knew that Dan was gone and I tried to finish explaining, he interrupted me again. It is unbelievable how rude and unprofesssional he was. So I just walked away. All I know is that if this is how the employees are going to treat customers they won't have very many customers for very long as Tyler was quite rude to me and never did send anybody to come and help me in the dog food section like he said he would do. He obviously didn't do anything except give me an attitude for no reason when I ask a simple question. I will never go to this PetSmart ever again for supplies after being treated so rudely by Tyler.Upon finding my own dog food I proceeded to register & the young girl that was running register was very helpful & had great personality. 5 stars to her.
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September 2023 by Robin Pruitt
This is a small store. They have what I need, but I feel like they are understaffed. When I went in the very first time, the only person in the store was the cashier, and they couldn't step away to help me find what I was looking for, I understand but it makes things frustrating. On this more recent trip, there was one other person on the floor who came over to see what all the fuss was about (we had a 3 week old kitten that was very hungry, and not shy about it we rescued) they were very helpful finding all the things she needed. My only question is why I wasn't offered a pet adoption or rescue packet of coupons. I did rescue the pet, and we could definitely use them, we havetogether all the things. Probably to late now.
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August 2023 by Jeremy “Mighty Warrior” Ernst
Love, love, love this spot!! I will take my pets here every day or at least one of them once a week! It's a fun place to be and hang out with the great employees!! The monthly pet adoptions they have are awesome and the employees are just a great addition to this place! My border collie Bane and I go in there just to say hi and hangout a bit! Even if we don't buy anything, we love to go and hangout and see everyone and all the cute kittens and such!
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August 2023 by Brandon Hudson
I have a bulldog. I bought a muzzle last night and explained that it probably wont fit because shes a bulldog. I asked if I'd be able to return it l. Cashier said yes. Just returned ot and now i have store credit to an overpriced store that I almost never go to and don't ever want to go to again.Shove your store credit card where the gerbils go
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August 2023 by Justice D.
i scheduled an appointment for my dog to get groomed and they never said I would need paper work. got in the way of my work schedule and extremely unprofessional. 0/10 recommend terrible servic.
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July 2023 by Becca
We brought our wolf in to get her a new toy. Everyone was kind and helpful.
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July 2023 by Megan Fitzgerald
Had a $10 off coupon, but I accidentally grabbed the wrong sized bag. Instead of asking another employee to grab the right bag, I walked all the way to the back to get the correct sized bag. Cashier took my coupon but didn't scan it. Charged me full price after all that. Just another reason why I don't shop brick and mortar. Poor customer service and basically theft.
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June 2023 by Britney E.
We originally came to Kingman for the Petco, but the service there had us walk down to the petsmart instead. We were able to find what we were looking for and the employees were present, prompt, and kind.
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June 2023 by Lee Anne B.
Cashier made a snarky comment about our purchase and acted like she was better than us because she didn't agree with our purchase and our choice of methods in training our puppy. Not her place at all to display any kind of judgment about OUR choices. I guess tolerance and acceptance only goes one way? VERY unhappy customer.
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June 2023 by Heather Arzoo
Always great experiences here. Prices are fare on some items but not on everything. It's expected in a small town with limited options. The customer service is always great though!!