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June 2024 by Don Brazie
If I could give them a ZERO, I would. They have a phone number but all the numbers you push, state, the mailbox is full. I have never been able to get though to this place on the phone. They don't care at all. Attitude, they think they are only there to collect a paycheck and clients are a bother to them and how dare we try to ask a question.
When you go into the lab, they stand around and talk, and phone rings and rings. I have even tried to push the physician number and get the same response, "mail box for this person is full". I can call first thing in the morning, in the evening, but it is the same.
I have complained before, but nothing happens.
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May 2024 by Gary Siegfried
Terrible customer service! Staff extremely unfriendly!
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April 2024 by Aaron Frye
I want to make sure my insurance is not billed for today's visit. I was coming in (monthly) for recurring tests and usually have a decent experience, minus any excessive jabs. However, the bleach blonde male behind the counter (Kingman location) was SO rude to me that I left without having my blood drawn. I was not even addressing him, yet he interjected in my conversation multiple times.I made the mistake of asking the female behind the counter if it's "first come first served", because I made an appointment. He rudely stated that making appointments is meaningless and kept telling me that I had to wait for the walk-ins to be seen, even though my appointment was 25 minutes prior. I had been waiting the whole time and I was next up, so his statements were moot anyway. Still, he kept reiterating, "Everybody waits!", even after I told him I don't need his rudeness.I have no problem waiting for my appointment, but most definitely will not tolerate his hateful attitude...particularity when I was not even talking to him. You are losing my business (solely) because of my experience with him today.
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March 2024 by J Jackson
Even with an appointment, they kept me sitting & waiting for 25 minutes.
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February 2024 by Kimberly Dedmon
Fasted, appt made, 10 minutes early. Waiting room full. 2 gals behind counter chatting 10+ minutes. Called back 10 minutes late. I told her she made me late for work and she said she was training! Then got mad at me and said she would NOT draw my blood. WOW great employees you have working at Sonora Quest! Guess you don't ? %fail
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February 2024 by Jacob O'Connor
Blonde guy seemed really rude and pretentious. The waiting room was boiling hot, and they didn't even do all of the tests we had ordered even though we asked if there were more. Go anywhere else.
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November 2023 by Amelia
Aaron helped me and was very gentle and kind initially, but he blew out my vein which I have zero information regarding how to care for this and I had to return, because the office didn't take my call and I was uninformed what to expect after. I had to return to ask for information. I received an answer, but with apathy.
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September 2023 by Kathy Bovee
Door and google ad says they are open until 4. They take walk ins. Door is locked at 3:35. Call before you come to make sure they are open to save gas and hassle. Looking for another lab with better hours.
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July 2023 by Teresa
Aaron is the best at blood draws. I have terrible veins and he can get it every time.
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July 2023 by pale rider
No one likes getting their blood drawn or waiting or checking in or making appointments but this is about as easy as it gets they're all awesome. Aaron the gentleman with the ponytail is the best
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May 2023 by Tria
Aaron helped me and was very gentle and kind initially, but he blew out my vein which I have zero information regarding how to care for this and I had to return, because the office didn't take my call and I was uninformed what to expect after. I had to return to ask for information. I received an answer, but with apathy.
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May 2023 by Ben Fisher
Front desk help did not show any level of compassion or willingness to help me out. The smug look on his face the moment I walked in the door should have been a huge red flag.
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February 2023 by Fred Duncan
Boy, I don't know what thec4-5 star reviews experienced. Aaron at the check in was barely civil, made me feel like taking care of me was a major inconvenience. Although there was nobody else in the waiting room, I had to wait more than 10 minutes. I'd rather go to the dentist for a root canal than come back here
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October 2022 by Cheryl G.
Oh my word, if I could leave a minus rating for this lab I would. For the second time, this lab has NO record of my tests that were done in their office on October 17th of this year. After checking my portal for the 7th time yesterday, I contacted them only to be told to call their Phoenix corporate number which I did just now. After being on the phone for nearly an hour I was told they had my husband's results from the same day but no record of mine. There is no one to talk to and no one seems to be or wants to be in charge or accountable. Like I said this is not the first time this location has "disappeared" my lab results, but it is the last. I won't ever trust them again for anything!
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August 2022 by Jacki Bailey
Everything is great about this place except you cannot reach them on the phone which makes it very inconvenient to find out certain things.
