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December 2023 by B E
We bought a fir Christmas tree. Excellent assistance here!
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November 2023 by Gigi Mahoney
I ordered 17 yards of rock to be delivered in my back yard and unfortunately, the driver scraped my brick wall and ripped my back gate off after dumping the 2nd load of rock. The damage also includes movement of the back wall. He was very apologetic, took photos and sent to his corporate office. I won’t bore you with the details or time wasted trying to get a response from corporate but when I did get a response, it was from their , legal counsel who informed me that they would NOT be paying for the damage. Their counsel gleefully pointed out to me a statement buried in a paragraph at the bottom of my receipt, holding themself harmless from any personal injury or property damage during the delivery of product. I am attaching a copy of my receipt where under my signature in all capital letters, it states that any damage and/or shortages must be reported within 24 hours. Below that Read number two, where they hold themselves harmless for any personal injury or property damage resulting from the delivery. Their counsel told me that that is why I have homeowners insurance. The damage incurred was caused by the driver, but I am expected to pay for it. I will never use or recommend Star Nursery to anyone. I asked to speak to the owner of the company and the claims administrator laughed at me and stated “That’s not gonna happen.” I have emailed the owner of the company twice with no response. I caution anyone who is having product delivered to carefully read your receipt and be prepared to be responsible for any and all damaged caused by the Star Nursery employee during delivery.
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November 2023 by Ydiando Arye
Star has no problem destroying someone’s yard and putting the blame back on the home owner. avoid them at all cost. They’ll destroy your gates and walls, laugh in your face when you have questions and have the audacity to tell you that’s why you have insurance.
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November 2023 by Jess Boyd
Shady, shady business! Damages property and won't fix the damages caused by their own employees. Buyer beware, they don't care about you, only your wallet. What a shame.
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November 2023 by Anthony
They damage things and refuse to pay. Won't get any of my money. Shame on them.
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September 2023 by Elizabeth Putney
Knowledgeable and helpful employees, fair return policy, and good prices. Thank you!
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June 2023 by Esmeralda Negaard
We called yesterday to see if they had compost and were told they barely had 4 yards. We said great, we'll be there to pick up 4 yards. We show up, pay, and were given 4 scoops of compost. My husband tried to say that it wasn't 4 yards and was argued with, wouldn't give us the money back. So, we will be going else where from now on.
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May 2023 by Cory Smith
A good clean place for plants. Even the bathroom was awesome clean. I enjoy my customer service person
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May 2023 by Kelly Krantz
I have been shopping at Star Nursery in Kingman for the past 3 years since i moved into town. They have always provided excellent service. Thanks to the crew
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April 2023 by Bobi
Great selection of healthy plants, friely and helpful staff
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December 2022 by Vicki Sauve-Michalski
Nice staff. Carry out if you want or need. Christmas trees are out now. They have a lot of trees, cactuses and other plants to pick from. They even delivered our huge palm trees to our house.
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December 2022 by Warren Errington
This place is always helpful and usually they have what I need.
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October 2022 by Teejay D.
October, 2022. Star Nursery in Kingman used to be friendly and better than it is now. The front desk was always very slow, but at least when it came to ordering dump-truck-loads of stone or gravel, you got friendly delivery. Not anymore. We had many loads of crushed stone etc. delivered over the years, but this time, from the minute we started to talk about what we wanted, the driver was whining. "Driving is rough on my truck! I don't even want to do it." Then, he wanted $200 per truckload, up from $80 a year ago. The only thing that finally shut him up was when we said, "That's really poor customer service! We'll take our business elsewhere." We found a different gravel lot where they were friendly, happy to quote on what we wanted -- and bottom line -- the cost for crushed stone + riprap + delivery included extra yards of stone in a bigger truck, at half the cost. Star Nursery is not a "star" in our book any more!
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October 2022 by Ken and Michelle Bastian
A large selection of plants, trees and shrubs. Good prices too. They have lots of things for making your yard look pretty. Rocks, stepping stone/pavers, dirt. We will be doing here a lot.
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September 2022 by Dee G.
Ordered decorative rock for yard charged $75.00 to deliver 4 blocks was told it would be delivered today Thursday, September 29, 2022. Went at 2:00 pm and was told the driver would call when they were in route to deliver. No phone call no delivery. The Rock was ordered on Sunday, September 25, 2022. There is no excuse for the lack of customer service received by the employee today and the blatant neglect to contact me regarding the delivery! Will think twice about using them again that's for sure and to have to postpone the people who were coming to help spread the rock. Way to go Star Nursery way to go! You could have given a courtesy call to let me know something!
